CB Home Improvement and Maintenance Ace Hardware Complaints #42-61

Ace Hardware review: Customer service

Luis Barajas of Coachella, US

Apr 29, 2021 9:41 pm UTC

Coachella - California location. I went to return a new dewalt drill because I didn't noticed it was a 12volt so I needed a 20 volt. I asked for a returned or exchange. Jorge-manager at the time said to wait 20 minutes or come back another day because h needed his manager's help.According to him he couldn't do return/exchange because he wasn't properly train. Are you really going to put a manager without training? Shame on hiring/managing department. People/customers don't have the time to wait 20 minutes or come back another day for a return. I have never ever had an experience this bad at an Ace store, usually all your employees are well trained.

Ace Hardware - Customer service - Photo 1

View 0 more photos

0 comments

Add a comment

Ace Hardware - pets drugged out of consciousness 43

Ace Hardware - do not fall for the rebate scam 4

Ace Hardware - recycling question small propane fuel cylinders

Ace Hardware - manager's scam

Resolved

Ace Hardware - refusal to return 3

Resolved

Ace Hardware - your sponsorship

Ace Hardware - Discrimination in regards to customers wearing face masks in store

Ace Hardware - arrogant salesman

Ace Hardware - replacement of damaged product.

Ace Hardware - sequentia 3/4in x 8ft white winyl moulding (m. cp113008) item no. 5033923 | 033069053083 $4.59

View all Ace Hardware reviews and complaints

Ace Hardware Contacts

Ace Hardware phone numbers

+1 (336) 998-6477

Click up if you have successfully reached Ace Hardware by calling +1 (336) 998-6477 phone number 0 0 users reported that they have successfully reached Ace Hardware by calling +1 (336) 998-6477 phone number Click down if you have unsuccessfully reached Ace Hardware by calling +1 (336) 998-6477 phone number 0 0 users reported that they have UNsuccessfully reached Ace Hardware by calling +1 (336) 998-6477 phone number

+1 (630) 990-7251

Click up if you have successfully reached Ace Hardware by calling +1 (630) 990-7251 phone number 0 0 users reported that they have successfully reached Ace Hardware by calling +1 (630) 990-7251 phone number Click down if you have unsuccessfully reached Ace Hardware by calling +1 (630) 990-7251 phone number 0 0 users reported that they have UNsuccessfully reached Ace Hardware by calling +1 (630) 990-7251 phone number

+1 (630) 990-3614

Click up if you have successfully reached Ace Hardware by calling +1 (630) 990-3614 phone number 0 0 users reported that they have successfully reached Ace Hardware by calling +1 (630) 990-3614 phone number Click down if you have unsuccessfully reached Ace Hardware by calling +1 (630) 990-3614 phone number 0 0 users reported that they have UNsuccessfully reached Ace Hardware by calling +1 (630) 990-3614 phone number

+1 (630) 990-1478

Click up if you have successfully reached Ace Hardware by calling +1 (630) 990-1478 phone number 0 0 users reported that they have successfully reached Ace Hardware by calling +1 (630) 990-1478 phone number Click down if you have unsuccessfully reached Ace Hardware by calling +1 (630) 990-1478 phone number 0 0 users reported that they have UNsuccessfully reached Ace Hardware by calling +1 (630) 990-1478 phone number

Customer Care

+1 (630) 990-6756

Click up if you have successfully reached Ace Hardware by calling +1 (630) 990-6756 phone number 0 0 users reported that they have successfully reached Ace Hardware by calling +1 (630) 990-6756 phone number Click down if you have unsuccessfully reached Ace Hardware by calling +1 (630) 990-6756 phone number 0 0 users reported that they have UNsuccessfully reached Ace Hardware by calling +1 (630) 990-6756 phone number

Media Manager

+1 (815) 857-3502

Click up if you have successfully reached Ace Hardware by calling +1 (815) 857-3502 phone number 0 0 users reported that they have successfully reached Ace Hardware by calling +1 (815) 857-3502 phone number Click down if you have unsuccessfully reached Ace Hardware by calling +1 (815) 857-3502 phone number 0 0 users reported that they have UNsuccessfully reached Ace Hardware by calling +1 (815) 857-3502 phone number

Director Assistant

+1 (888) 827-4223

Click up if you have successfully reached Ace Hardware by calling +1 (888) 827-4223 phone number 0 0 users reported that they have successfully reached Ace Hardware by calling +1 (888) 827-4223 phone number Click down if you have unsuccessfully reached Ace Hardware by calling +1 (888) 827-4223 phone number 0 0 users reported that they have UNsuccessfully reached Ace Hardware by calling +1 (888) 827-4223 phone number

Customer Service

More phone numbers

Ace Hardware emails

customersupport@acehardware.com

100%
Confidence score: 100%

Support

Ace Hardware address

2200 Kensington Ct, Oak Brook, Illinois, 60523-2100, United States

Ace Hardware social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 02, 2026
View all Ace Hardware contacts