CB Home Improvement and Maintenance Ace Hardware Complaints #222-241

Ace Hardware review: bad return policy

Reviewer49691 of Phoenix, US

Jan 20, 2016 6:31 pm UTC

Sedona is a small town of @ 10-15, 000 residents. I always do my best to shop locally and support the community. Although the Sedona ACE Hardware store is locally owned ? they apparently have the nasty big city attitude toward their customers. Today, Jan 20, 2016 I went to my local ACE Hardware store in Sedona, AZ. I intended to return some electrical parts that I had purchased there a few months previously. I left them at the counter with the cashier (who was eating a sandwich and seemed upset that I had disturbed her!) who asked me if I was going to get other items today. I said yes and she said to leave everything there and get what I needed. I went to get some plumbing parts and was helped by a friendly clerk. When I returned to the checkout I was told that the manager would not authorize the returned items because it was past their 30 day return policy. I asked to see the manager. After waiting more than 5 min (because it was said? She was helping another customer? I doubt it!) she finally came to the counter and again refused to take back the plastic electrical parts, which were in original condition. I told her I was a regular customer for the past 10 years buying only a few hundred dollars a year and if she did not take back less than $10 of goods that she would lose a customer forever and I would do my best to tell everybody about what bad customer service this store gives. She repeated the policy and I left. Again, I do my best to support the local merchants and will do my best to let residents know when a bad one is among us. DO NOT SUPPORT SEDONA ACE HARDWARE

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Ace Hardware phone numbers

+1 (336) 998-6477

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Customer Care

+1 (630) 990-6756

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Media Manager

+1 (815) 857-3502

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+1 (888) 827-4223

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customersupport@acehardware.com

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Ace Hardware address

2200 Kensington Ct, Oak Brook, Illinois, 60523-2100, United States

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