Accents of Salado
United States - 76571
I had purchased 3 urns for $289.00... It was nothing like the actual picture... The picture looks like the the tops are bronzed like almost fauxed and smooth... Just beautiful was real excited to get them in...What I got was 3 pieces of ceramic that looks as if someone took them in the back alley and spray painted them and forgot to dust them off. I had to put them on top of my kitchen cabinets up far so you could not see all the imperfections and just the poor quality...I was very disappointed... Well one day I had went to the furniture show where they sell wholesale and I actually went into a show room that sells the same exact stuff and found out thats where they order alot of there stuff and all of it was junk... I was amazed this company stays in business. I give them an A plus on the website because everything looks so beautiful but they obviously photo shop those pictures... On top of that the whole sale price was 90 dollars and they sell it for 289.00 that is such a ripoff...Anyways becareful what you buy because honestly the quality is very poor...
I ordered a vase from this company back in October of 2009 for around $200. The vase was basically a piece of garbage. There were blobs of paint smudged all over it. I would've gotten a much better quality item from walmart for $20. The company has a ridiculously strict return policy. Call within 2 days for a return authorization code and it must be received by them within 30 days. You can't send it via US mail. It must be Fed ex or UPS.
I followed all the procedures and watched my credit card for the refund. After 6 weeks I called them and a woman answered who is obvioulsy running the place out of her home. I've spoken to her on several occasions and I always hear screaming kids, TV and pots & pans noises in the background. When she calls me it's from her cell phone. Not proffessional at all.
CON #1: She said she hadn't received the vase.She asked me to supply her with proof of return from Fed Ex. I did.
CON #2: Meanwhile she sent me an e-mail indicating that all returns are subject to a 25% restocking fee. However, on her web site it clearly states that only clearance items are subject to this fee. When I called her she said fine.
CON #3: Then she calls me back to tell me that I have to pay triple the shipping charges because that's what Fed Ex charges her. At this point I lost it her and I'm taking it on with my credit card company.
It's been 14 weeks and I'm still waiting...