Latest Reviews and Complaints
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Trex is horrible. We bought the railing system through Home Depot. We have a 9 column wrap around porch and we thought we were all set. we bought 6 foot sections of the railing.
Our Contractor had never worked with tihs product before, and set the posts 6 feet apart (a little less for fudge factor).
Clearly not enough fudge there. The stupid SIX FOOT railing are only 67 and 3/4 inchs long. SIX FEET is 72 inches.
We resolved the issue buy purchasing the more exspensive 8 foot sections of railing. But we had to hold the entire job for over a week waiting for them to be deliverd. Home Depot was sort of nice about this, but we did have to fight to return a special order product.
I had contacted Trex 6 times in the last month. Clearly they don't care as no one ever returns my calls.
DO NOT BUY TREX!
The complaint has been investigated and resolved to the customer’s satisfaction.
Trex Reviews and Complaints
Trex’s earns a 5.0-star rating from 0 reviews and 1 complaints, showing that the majority of deck owners are exceptionally satisfied with their composite decking materials.
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About Trex
Overview of Trex complaint handling
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Trex Contacts
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Trex phone numbersClick up if you have successfully reached Trex by calling +1 (800) 289-8739 phone number 0 0 users reported that they have successfully reached Trex by calling +1 (800) 289-8739 phone number Click down if you have unsuccessfully reached Trex by calling +1 (800) 289-8739 phone number 0 0 users reported that they have UNsuccessfully reached Trex by calling +1 (800) 289-8739 phone numberClick up if you have successfully reached Trex by calling +1 (540) 542-6943 phone number 0 0 users reported that they have successfully reached Trex by calling +1 (540) 542-6943 phone number Click down if you have unsuccessfully reached Trex by calling +1 (540) 542-6943 phone number 0 0 users reported that they have UNsuccessfully reached Trex by calling +1 (540) 542-6943 phone number
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Trex emailsmarketingmail@trex.com100%Confidence score: 100%bspanos@trex.com99%Confidence score: 99%
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Trex address2500 Trex Way, Winchester, Virginia, 22601, United States
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Trex social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 24, 2025
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We spent $17, 000 (NOT including railing) on our deck only 4 yrs ago. We have had a constant mold problem. We made the heavy investment believing the company's claim of worry free outdoor living. This has been a maintainance nightmare!The bleach based cleaners Trex recommends are harsh, and the actual cleaning of the deck is backbreaking. The mold spots are horrible. Our deck has southern exposure(sun all day) and is appoximately 12 feet off the ground with absolutely no overhanging trees. After making a claim with Trex, we received a letter stating that this was "normal" maintaince issue. What is normal about mold appearing on a deck every few months?
Approx 2 yrs ago I purchased trex for decking to be installed by carpenter. Home depot showed me three colors: beige grey & redwood. Having a cream colored home and natural wicker furniture & rug, I selected beige. Two mos. Later it turned dark grey. I complained to salesman at home depot to no avail. A few wks ago I found the contact on-line. I e-mailed the problem to trex. I received an answer asking if I picked winchester grey cause that color starts out as beige? They said it is in the brochures which I was not showned at store. I then sent back an e-mail stating if they went out to buy a beige car and it turned grey, would they want to hear this answer? I asked for a rep to come see this mismatch, but have not heard since. Please help as I am on living on soc. Sec. And cannot afford to paint the house and buy new furniture to match the color change. I understanding it fading, but a complete color change? Thank you for any consideration you may give this problem pat henninger.