The complaint has been investigated and
resolved to the customer's satisfactionResolved acai berry tropic — Fraud
resolved to the customer's satisfaction
When purchasing this product, I was told I would receive a 30 day free trial. I never received the product but was charged $88.64 seventeen days after they supposedly delivered. Two weeks later was charged another $88.64. When I called the company they told me that as far as they were concerned, I had received the product. When I insisted that I did not receive the product, I was told that they would not refund or resend product because I had the option to cancel within 30 days. I asked him how I could have known whether I liked the product well enough not to cancel if I never got it. I then pointed out that I was not even given the 30 days before they charged me.
After getting nowhere with this person I asked to speak to the billing department. According to this operator, the billing department had just moved and did not have a phone number.
When I asked to speak to a supervisor, I was told that the supervisor was out. When I pushed the issue, he change his story, and I was told the supervisor was helping other people. I told him I would wait. The operator put me on hold where I stayed for 20 minutes.
At this point I was not sure what to do. I went to my bank and filed a fraud report. I had to shut down my ATM card, but at least they will not be getting anymore of my money. My bank told me that they would reverse the charges unless this company could prove that I agreed to pay for it. I said "Of course I agreed to pay for it. But I never received anything." At this point I am in limbo without my ATM card.
I then went to the post office and filed a mail fraud report.
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