ABSA Bankservice

P Aug 16, 2018

I have logged a request with digital online to assist me with an incorrect payment I did on Tuesday morning of R20000. I asked them to assist me to reverse it.
They are more concerned about levying a fee on me than actually assisting to get it done. Every 2nd mail I send I get auto replies telling me what their office hours are. 9:37 in the morning, today at 14:06, so I am wondering if that is why I am not getting assistance - they work only a couple hours every day?

I have been with United/Absa for 40 years, so I really hoped to get assistance the one time I did make an honest mistake. IS there somebody else that can maybe assist?

My initial request:
"I erroneously paid R20 000 this morning into Avon account when I wanted to pay R800 to them and transfer R20000 from my one account to the other. Please assist in reversing that transaction.

Details of transaction:
Amount; R20 000
From account: Private one ([protected])
To account: Avon - First Rand (255005), account [protected]"

I am worried that the longer this drags, the more difficult it will be to reverse the transaction.

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