The complaint has been investigated and
resolved to the customer's satisfactionResolved Aarons - Fort Collins — unauthorized debit charges
resolved to the customer's satisfaction
Aarons debited our account twice now unauthorized for a total amount of $292.72. The first time the charge was taken off our account on 1/27 and again on 2/16. These charges were not authorized and on 1/27, the bank did charge us $68.00 in insufficient fund charges due to Aaron taken $$$$ out unauthorized. I decided not to get the money bank as I had planned on paying our past due amount within 3 days; however, now where it has happened again, I will go to my bank to get the unauthorized debit back. This should not be able to happen. When my husband and I talked to the sales clerk, he was very unprofessional and said, well we have a credit card number and we can debit your accout if you are late. This is not true and I am certain there is a law that forbids such actions. The first time I called, he did say that if I would come in and pay my past due, they would credit our account back. Today, the most unfriendly and negative clerk said it will take 10 days to get the money back and we weren't able to talk to any manager.
In addition, the amount that is suppose to be due every month is $129.07 and not 146.36. The contract only mentions a $5.00 late charge, which would bring the total due to 134.07. $146.36 is the amount Aarons took unauthorized out of our bank account on 1/27 and today again on 2/16. In these tough economic times, it is bad enough that we have to purchase household items this way, but to be victim of unauthorized charges and the worst customer service ever is just not acceptable. After the initial complain was made, I talked to the manager and he being the so called manager, said, that he doesn't know who made this unauthorized withdrawl from the bank account and after some not so friendly conversation over the phone, the manager hang up and did not answer further calls.
Besides this being the most unprofessional communication ever, this manager is just ridiculous.