Aamco β€” incompetence

J
This review was posted by
a verified customer
Verified customer

Thursday, August 2nd, 2012: Contacted Mark at Aamco at 12:30 p.m. with our approval for rebuilt transmission.

Friday, August 10th: We picked up the car from Aamco and balance due paid in full. The check engine light came on during the drive home with the transmission slipping between 2nd and 3rd gear.

Monday, August 13th: We dropped the car off at Aamco after hours; used the drop box.

Friday, August 17th: We picked up the car from Aamco. Check engine light came on while driving home, transmission again shifting hard and slipping between 2nd and 3rd gear.

Monday, August 20th: Dropped the car back off at Aamco after hours; used the drop box.

Tuesday, August 21st: Contacted Gregory with customer service for Aamco. He stated that he would contact them and then follow-up with me. Gregory called back stating that they were still troubleshooting and following advisement from technical services.

Monday, August 27th: Contacted Gregory. He stated that they were obtaining a new core and would install the ‘rebuild’ this week.

Wednesday, August 29th: Mark of Aamco called to say the car was finished.

Monday, September 3rd: Picked up car from Aamco (Labor Day they were closed). Drove one mile and brought the car back due to the steering wheel being grossly out of alignment.

Tuesday, September 4th: Notified Aamco as to why car was returned to them. Said they would complete front end alignment.

Tuesday, September 4th: Picked car up from Aamco after hours.

Thursday, September 6th: Car noted to be leaking transmission fluid.

Sunday, September 9th: Dropped the car off at Aamco after- hours; used the drop box. Continues to leak transmission fluid.

Monday, September 10th: Contacted Mark with Aamco explaining the leaking transmission fluid.

Monday, September 10th: Contacted Gregory with customer service to voice dissatisfaction with Aamco. A message was left asking to return my call. (Call was never returned.)

Monday, September 10th: Contacted by Mark at Aamco letting me know the car was finished. He stated it was a cracked sensor. I asked Mark for a copy of the paperwork for the transmission replacement (core change-out). He stated he would contact the corporate office and have it mailed to me. We picked up the car after-hours.

Nineteen days in the shop at Aamco over the course of five separate visits.

Thirty-nine days without the car.

Dropped car off four different times. (Not counting the original tow to Aamco.)
August 13th and 20th
September 3rd and 9th

Picked the car up five different times.
August 10th and 17th
September 3rd, 4th and 10th


UPDATE

Sunday, October 14th: Daughter reports transmission slipping.

Monday, October 15th: Transmission failed. Aamco contacted.

(*Original service paperwork never rec’d from corporate office as promised*)

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