AAMCO Transmissions reviews and complaints 1
View all 221 complaintsAAMCO Transmissions - unprofessional service
On 12/8/2011 I had my 1999 Mazda 626 towed to AAMCO in Roslindale, MA using the free towing and diagnostic test that was offered, to have the transmission rebuilt. I went over to AAMCO and spoke to Ted who said he would look at it and call me back later that day. Before leaving I asked how long the work would take Ted told me I would have the car back before the end of the following week. Ted did not call me back that day, so I called Ted 12/9/2011, to find out what was going on, how much it was going to cost. When we spoke over the phone Ted told me the work was coming along good, and I should have the car by 12/16/2011. During the time the car was at the shop I would periodically stop by to check on the progress of the work, in which I was given all kinds of stories by Ted who I did not believe as I felt the car was not being worked on. On 12/16/2011 when I called I was told by Ted it was not done and he would call me 12/19/2011. I did not hear from Ted, so I called him on 12/19/2011around 12:30 pm to find out if the car was ready I was told by Ted that he would call me back around 3pm in which he did not, so I called at 3:34 pm only to be told by Ted he would have the car for me on Tuesday. At this point I was tired calling, so I showed up at the shop on 12/21/2011, to get the car, and was told that he had one of his mechanics worked on the car until 7pm the Monday night and when it was test driven a problem was found and he had to take the transmission back out and send it to another shop to get it tested by someone at the other shop. Again Ted promised he would have the car ready by the end of the week and would call me with an update which he did not. On 12/22/2011 I went over to the shop and when informed about the progress of the car was told by Ted that they was a problem with the torque converter. When I asked when that would be fixed I was told by Ted there was 70% chance I would have it by 12/23/2011, if that did not happen he could put me in a rental for the weekend and would deduct it from my $2580.00 bill that included 2 axles 1 @ 54.99 & [protected]@ $65.99, 2 mounts [protected]@ $62.99 & [protected]@ $53.99, and 2 sway bar links @ 29.56 each that he said he would take a few hundred dollars off, as a result of the inconvenience. For all the times I have been to the shop I have not once seen my car on the lift and they are six lifts in the garage. on 12/23/2011, I had my son call to check on the car and he was told that it would be ready by 4 pm and so as I was on my way over I got a call from Ted telling me the car was ready and I could pick it up. When I pulled in the driveway Ted was just taking the car for a test drive, so I waited until he came back. When I offered Ted the $100.00 coupon that I printed I was told that he had already put it in. I was told my bill was $2417.25, minus the "$300.00 discount. I questioned the amount but seeing that I wanted my car I paid the bill. Here is the breakdown of the bill New assembly kit transtar $550.00, New filter $29.52, New band $39.72, Trans fluid $36.05, Labor to remove and installed $508.00. Labor to rebuild $768.00. Reconditioned torque converter $379.00, Switch MLP $42.05. On my way home I checked my car, to see if my wheel lock key was where it was supposed to be it did not look like mine, so I called the shop back, only to be told by Steve that Ted was with a customer and to call back in 10 mins. I got home i checked my wheels to find that I was missing the 2 front lugs with the lock and again I called the shop back, only to speak to Joe that time who put me on hold and somehow we got disconnected at this point I am furious cause now I'm back in the car and the temperature gauge is not moving. Again I call back to discuss this but was put on hold only to be disconnected. I took the car back to the shop on 12/26/2011, I spoke to Ted about the temperature gauge not working and the missing lug nuts the lug nuts where there and he had the lone mechanic that was working at the time put them on but told that it was not a good time, to check the temperature gauge. I was told to bring the car back on 12/27/2011 but I did not get over there, so I took it back on 12/28/2011 around 11:30 am, to be told by Ted it was too late and he was short staff . The car started giving trouble to start and I thought it was the battery so I jumped it and when it start it started smoking and coolant started leaking, in which Ted came out and told me to shut it off them put it the garage and had his lone mechanic take a look at it. The car was put on the lift and checked and Ted came back and told me it was my timing belt and I would have to leave the car there but he would not be able to know for sure until Monday when there would be more than one mechanic on duty . Well after having my car there for over 2 weeks and with Ted not communicating with me I was not leaving it where there don't seem to know what they are doing. So to make a long story short I had my car towed to a friend's mechanic, who said there is coolant in the combustion chamber, that is why the engine turn over but won't start. So after spending all that money less than a week I am not able to utilize my car.
Jean, Boston
The complaint has been investigated and resolved to the customer’s satisfaction.
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