AAMCO Transmissions reviews and complaints 3
View all 217 complaintsAAMCO Transmissions - Transmission repairs
Charline (headquarters), we spoke regarding 2014 Ford Escape that the Aamco Transmission shop located in 400 W Northwest Hwy Arlington Heights, IL 60004. The nightmare started on March 29, 2023. The car was returned twice that it was repaired. First time it didn't last 9 minutes when it stops working as it only went backwards. the second time it worked for about a month and presently it stopped working completely. I want them to return the $2000.00 to EasyPay immediately, why should anything be paid for a car that isn't working.
I had an engine replaced and two years later it was still working until the cashing leak was noticed then it turns into a transmission repair after being in the shop for over a month.
Desired outcome: Total refund of $2000.00. given to EasyPay by the Aamco shop
If Aamco offers to help you get a loan for repairs, don't take a $2000.00 turned into $4,788.12, This isn't helping your customers.
CustomerService
Mon, Jun 19 at 11:07 AM
Hello,
Thank you for contacting us regarding your account. Unfortunately we are unbale to cancel your account or change the interest rate. We have already confirmed with the merchant that the account is valid. If you have any questions regarding their response you should contact them directly.
We do have financial assistance we can offer if you are having trouble making the payments on he account. If you do take advantage of any financial assistance offer on this account it will be automatically disqualified from the 90 day Finance Charge Cap Promotion. This means your account will go by the original terms. You have a 12 month term with 179 % apr. Your total of payment is $4,788.12. If you are interested in financial assistance please let us know what you could afford to pay on the account monthly.
Thank you,
EasyPay Finance – Customer Service
Phone: [protected]
Fax: [protected]
June 13th, car stopped working so was tolled June 14th, 2023 to the Libertyville Aamco repair shop, Harry, the owner, promised to get down to the bottom what's going on since it's still under warranty.
It's going to cause more loss of income, making it difficult to pay bills. I am hoping that Harry is a man of his word, he seems very trustworthy at this time. Location: 406 NW Milwaukee Avenue, Libertyville, IL
Ford Escape SE of Hoffman Estates, US
Jun 14, 2023
1:08 pm EDT
Verified customer
AAMCO Transmissions - Transmission casing leak turning into major problem
May 8, 2023, I was informed that Alan Selig isn't the current owner anymore so worked out an agreement with Kevin, new owner, also got a EasyPay for the highest interest possible because didn't have funds when the priced changed. We agreed on a lesser amount of $4280.56, today I paid a $1000.00 on a credit card which is all I had. I only got to drive 8 minutes away the car would not move forward but only backwards so called shop to toll car back to shop. The transmission was still working by placing more transmission fluid so I believe that someone did something wrong that made the problem worse than the original problem. I am so frustrated need a full refund or no more changes added for total repairs. I have lost so much income as a Uber since March 29 to the present, May 8th. 2023. There are no more funds available to pay if I have no car to work.
Previous complaint:
I had car tolled to 400 W. NW Hwy, Arlington Heights, IL 60004, phone: [protected]. this was a referral from Ms. K Claire (bad call).
2014 Ford Escape for a casing leak caused by a crack casing so part ordered out of state since March 29, 2023, priced agreed upon. Several calls & Emails as to why so long, got different excuses such as only one machinic present, why not get more staff from another Aamco locations or transfer to another Aamco shop. I finally get a call on May 1st, 2023, that the transmission is done but it was working with just adding transmission fluid so what happen nobody knows. I can't afford the new price of $6600 vs $2030 that was agreed upon. I like when you go to a doctor for any major health issue you can get another opinion. I wonder if there are any other mechanic that can give a second opinion.?
Service: Transmission
Desired outcome: Refund or repairs done correctly.
correct address is Hoffman Estates not Greenwood Village
AAMCO Transmissions - Transmission casing leak
On March 29, 2023, had car tolled to Arlington Heights, IL on 400 W. Northwest Hwy. I have been told too many excuses: 1st short on staff, 2nd casing has been order out of state, 3rd need another part but still working with one mechanic. Call on left message as to status of repairs cost, Apr 4th phone call then left message, Apr 21st, price $2030.00 so agreed to cost, Apr 30th still need other part but states will be done in a few days, and May 1st spoke Jaimie, another excuse only have one mechanic working also waiting for other part as he ran into a problem. I offered to work as a cleaning lady so he can just work on cans to give more time to work on cars, he declined offer. It has been a month so I have been sending messages via website for Aamco in Arlington Heights, IL but those gave no replies.
Daniel Suarez, owner of said vehicle, and elderly mother, Nellys Martinez, paying for repairs so Uber calls can be taken. I need senior discount on fixed income and my son, Daniel Suarez, has no income because no car. lost cost to $4000ish. Help mechanic out and send him help ASAP, more mechanics or transfer car to another location that can get job done with free tolling.
Desired outcome: I have the 2014 Ford Escape repaired at the agreed price, no surprises.
On May 8th, 2023, picked up car paid $1000.00 plus loan from EasyPay. Drove off with car only 8 minutes away car stopped moving forward, only backwards so had car tolled back to shop. At this point a refund would be better than trying to deal with this situation any further. The car had a new engine that is still being paid on so this is why it was taken to AAMCO to repair a casing leak only as the transmission was working perfectly when transmission fluid was added but all the liquid came out so cracked casing needed repairs only. I don't know what happen, but white smoke is not a good sign, I believe my car is a total lost because repairs were not done right!
Trying to force a loan for $6600 that can't afford to pay, more excuses. Awaiting call from Manager at 400 W. NW Hwy., Arlington Heights, IL 60004. Need a call ASAP for 2014 Ford Escape.
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