The complaint has been investigated and
resolved to the customer's satisfactionResolved A & E Factory — awful service!
resolved to the customer's satisfaction
A & E Factory a warranty company for Whirlpool are incompetent, unprofessional and rude. A total of 5 appointments and still my 1 1/2 year old Whirlpool dishwasher doesn't work. On two occasions the tech just didn't bother to show. When I called to find out where he was I told the tech's supervisor removed him from the route. WHAT! and that means??? I was told I could re-schedule another day, when I informed them I had to take time off from work with out pay, I was told by an on call Supervisor, Joyce #4250, I should hand wash my dishes. Her job title should be repulsive idiot. Buyer beware this company STINKS. I already notified Whirlpool, BBB, and Consumer Fraud. Tomorrow I'm contacting Sears. Any advise would be appreciated. Thanks and good luck to anyone else who got suckered into using this company.