The complaint has been investigated and
resolved to the customer's satisfactionResolved A & E Factory — awful service!
resolved to the customer's satisfaction
A & E Factory a warranty company for Whirlpool are incompetent, unprofessional and rude. A total of 5 appointments and still my 1 1/2 year old Whirlpool dishwasher doesn't work. On two occasions the tech just didn't bother to show. When I called to find out where he was I told the tech's supervisor removed him from the route. WHAT! and that means??? I was told I could re-schedule another day, when I informed them I had to take time off from work with out pay, I was told by an on call Supervisor, Joyce #4250, I should hand wash my dishes. Her job title should be repulsive idiot. Buyer beware this company STINKS. I already notified Whirlpool, BBB, and Consumer Fraud. Tomorrow I'm contacting Sears. Any advise would be appreciated. Thanks and good luck to anyone else who got suckered into using this company.
Hello missy_jean_05. My name is Amber and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your freezer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintsBoard), your user ID name (missy_jean_05), your phone number, your address, your ticket number (34497), the model and serial numbers, and email the requested information to [email protected] We would be happy to review your concerns further. Sincerely, Amber.