Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Retail Stores 7-Eleven Complaints #902-921
7-Eleven

7-Eleven review: Broken machine - no slupees ( 3 comments)

A
Author of the review
4:28 pm UTC

I have been trying to buy my children a Slurpee for three days.
Each time I go, the machine is broken.
I have been to two locations in three days.
Each time the manager or clerk states the machine will get fixed.
Today when I spoke to the manager, they wouldn't even give me their name.
I am trying to recreate the memories of my dad taking me for a treat after school, but I can't even do that simple thing because of broken machines, uncaring managers and lack of customer service.
In the city I once lived in, one of the news stations had a consumer advocate who inspected restaurants and convenience stores.
He often found cockroaches, rats and "Slime in the ice machine" (Bacteria).
If the 7-11 stores can't even keep their machines running, I seriously doubt that they are keeping them safe and up to health standards.
I don't want to enjoy a beverage, then die from an illness as a result.
I would like to see the City of Dallas food and beverage inspection for this establishment.

Sincerely,
Al Castillo

More
Send message
Copy link
Report
3 comments
Add a comment
J
J
Jouleblu San Diego
El Cajon, US
2 comments
Send a message
Oct 17, 2008 3:25 am UTC

The only reason I bother stopping at 7-11 is the hopes of a slurpee. Over half the stores have such crummy managers they dont load the Slurpee machines.

Usually if you have usa raised people running the store they understand the importance of the Slurpee machines, but the imigrant people just leave them off and dont care about them. It is horrible since for me the Slurpee machine is huge major comfort food I cant ever get anymore and its so depressing.

Where can I write to get them to fix this?

More
Copy link
Report
J
J
Jouleblu San Diego
El Cajon, US
2 comments
Send a message
Oct 17, 2008 3:28 am UTC

The 7-11 that doesnt have the Slurpees is in San Diego near my home.

Its store number 18710 at 430 Spruce Street

More
Copy link
Report
S
S
STrue
West Kelowna, CA
11 comments
Send a message
Oct 22, 2009 12:47 pm UTC

The manager of 7-11 has no control over when the slurpee machine gets fixed. They put in a report and have to wait for head office to send out a technician. All the manager can do is continue to call it in. Sometimes it takes as long as 3 days if it's busy or a long weekend.
Regarding upkeep, the machines are serviced at least twice a year. If it breaks they do a cleaning too. Cleaning the machines is a daily chore (the trays get full and have to be emptied, and graveyard has to wipe it all down)
You did mention how differently US 7-11's are run. In the States it's franchised so there isn't the inspection control there is in Canada...unfortunately.

More
Copy link
Report

More 7-Eleven reviews & complaints

7-Eleven - Rude atitude / bad service 64
7-Eleven - nacho cheese 35
7-Eleven - made me wait 15 minutes for change and yelled at me 24
7-Eleven - Price gouging on soda refills 9
7-Eleven - slurpee pricing clarification on refill over 32 oz
7-Eleven - Mild in my taquito
7-Eleven - Bag provided for customer to store steamer food like Siew Mai
7-Eleven - customer service/gas station
7-Eleven - my complaint is an employee.
7-Eleven - cashier
View all 7-Eleven reviews and complaints

  1. 7-Eleven Contacts

  2. 7-Eleven phone numbers
    +1 (972) 828-7011
    Click up if you have successfully reached 7-Eleven by calling +1 (972) 828-7011 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (972) 828-7011 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (972) 828-7011 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7011 phone number
    Corp HQ
    +1 (972) 828-7026
    Click up if you have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone number
    International
    +1 (604) 586-0711
    Click up if you have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone number
    Canada
    +1 (800) 255-0711
    Click up if you have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone number
    Customer Relations
    +1 (405) 682-5711
    Click up if you have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone number
    Oklahoma City
    +1 (432) 580-8850
    Click up if you have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone number
    Texas & New Mexico
    +1 (435) 645-9595
    Click up if you have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone number
    Park City, Utah
    +1 (808) 526-1711
    Click up if you have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone number
    Hawaii
    More phone numbers
  3. 7-Eleven emails
  4. 7-Eleven address
    3200 Hackberry Road, Irving, Texas, TX75063, United States
  5. 7-Eleven social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all 7-Eleven contacts
7-Eleven Category
7-Eleven is ranked 21 among 103 companies in the Retail Stores category
#19 Albertsons Albertsons #20 Dollar Tree Dollar Tree #21 7-Eleven 7-Eleven #22 Coles Supermarkets Australia Coles Supermarkets Australia #23 Family Dollar Family Dollar
7-Eleven Alternatives
The Good Feet Store 46 reviews Giant Tiger Stores Limited 8 reviews Spirit Halloween 119 reviews Spencer's 40 reviews Harbor Freight Tools 164 reviews