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24 Hour Fitness Customer Service Phone, Email, Contacts

24 Hour Fitness
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2.0 9 Reviews 305 Complaints
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24 Hour Fitness complaints 305

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T
7:53 pm EST

24 Hour Fitness Lift time membership fit:all-club sports:

I signed up for the life time service in 2003 and my annual membership would be 49.00 per year. Due to covid19 the gym closed down. I get no notice in the mail. My member was even given credit because of Covd19 but they still cancel my membership. There is no one at the club that could help. The tell me the price and package cannot be reentered.

i never got a notice from 24hr. I paid my dues. I was even given credit for covid19 but, they still canceled my membership.

Desired outcome: Reinstate my membership.

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Update by Taye Nguyen
Jun 07, 2023 2:02 pm EDT

YEs, my membership has been reinstated. I get the same rates and perks. So it has been resolved in 2021. Go to the gym and talk to the manager, and have them put the request in to contact the corp office. They were able to fix it for me.

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gilstar
San Francisco, US
Jun 07, 2023 10:35 am EDT

My lifetime membership was cancelled in September 2022 without notice. Did they reinstate your membership?

T
Author of the review
T
Taye Nguyen
, US
Jun 07, 2023 2:04 pm EDT
Replying to comment of gilstar

Yes, it was reinstated. I had to go to the gym that I signed up. THey have to contact the corp office. The issue was, my plan is so old that it not in their system any longer. There also a law suite regarding the life time plans. They were able to reinstated it. Good luck.

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A
4:40 pm EDT

24 Hour Fitness Unwarranted cancellation

I have been calling 24 hour fitness for over 7 months to freeze my account due to Covid. I had even driven to their location but was given a card and told to call the manager. I finally got to speak to someone who said that they were the new manager, only to learn that my membership was cancelled. I requested all documents, including my contract and the cancellation that he mentions. The only document that he sent was a cancellation where they claim I requested this cancellation. They cancel my account, had me calling for over 7 months, would not return calls, and gave me to run-around by telling me to call back to speak to the manager to get my account freeze. Imagine that when they knew all along they did me wrong.

Desired outcome: reinstate my account and freeze the account until we get past the pandemic

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L
1:13 pm EDT

24 Hour Fitness I am a complainet

I went to the 24 hour fitness Oakland high street club. The club men's bathroom water is not hot enough for my bath. I feel cold when having a bath there.

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3:08 pm EDT
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1./ 10 Treadmill machines are broken out of total 2 machines. I made the management aware of the problem but seems no one care. 2./ NO Air Condition at all. Imagine the heat come out from the Machines, Lights, and People Body and the Smell are all in one place. It is not healthy at all in the normal circumstances not in COVID-19 time. Management need to...

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S
12:44 am EDT

24 Hour Fitness Rudeness with clients

Today 08/24/2021 I had a conversation with Sid.R a General manager of the club on address 500 S.El Camino Real, San Mateo, CA 94402. I've tried to clarify sensitive issues with my illegal double charges for membership! Someone without my intervention made my credit card as a primary payment for all participants without any notice! During the short conversation The manager didn't help at all even not clarified the situation. He was not friendly even rude! Unfortunately, it is precisely such cases that lead to the fact that rumors about rude service in Fitness 24 are not fictions and such behavior is not inhibited in any way! Talking with the clients, rudeness and arrogance are not acceptable.

Desired outcome: Сonfirmation of a reprimand

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E
12:01 pm EDT

24 Hour Fitness Cockroaches

Hello, I and other women have noticed dead roaches in the women's bathroom and today I saw a live cockroach running in the women's locker room. I know for a fact that a few of the women that I spoke with have complained to the front desk about it. Mind you it is at the Super Sport in Walnut Creek, California. This gym is filthy, the papertowels dispensors are always empty, the hand sanitizers are always empty. Bathrooms are just dirty all the time. I'm not sure if they are under staffed, but I get to the gym when they open at 5:00 am and all paper towel, toilet paper & hand sanitizers should be filled by then and bathroom showers should be cleaned. Especially since were in a national pandemic you would expect this place to be in tip top shape. I have been a member for over 20 years and never seen this.

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D
3:12 pm EDT

24 Hour Fitness Messy property

We live down the street from 24 hour fitness off of 38th St. in Pacific Avenue in Tacoma Washington. The outside of this property seems to always be filthy. There is debris and garbage all around the property and very rarely is picked up. Because of this constant trash, the trash blows down our street and onto our Neighborhood properties. We have contacted the manager at this facility on a couple of occasions and it has been picked up a couple of times but for the most part it seems to always be dirty.

Desired outcome: Pick up regularly

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S
6:22 pm EDT

24 Hour Fitness Swimming pool room

1. The Water Temperature is shockingly Cold.

2. The A/C (in the Empty pool room) is set to unsafe temperatures, and is running non-stop (extremely wasteful).

3. Have Reported to numerous employees since April, and they all agree, but Don't Know How to correct it !

New Logos: 24 hr- "We don't know" or
24 hr- "Where you can Go F- yourself, everyday !"

Desired outcome: Fix it ! or Return members $.

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N
10:15 am EDT

24 Hour Fitness Did not open on time

I am member of the Costa Mesa, CA location off Anton Blvd. The gym was supposed to open by 5:00, but no one was there to open the gym. I gave up and left at 5:30, still no one. This does not look good to the many members outside complaining, these are your customers. The person who was late should be disciplined. What a waste of time, hire backup if needed!

Desired outcome: Hire more competent staff

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B
2:38 pm EDT

24 Hour Fitness California, San Diego, El cajon

I had a Costco membership for two years that started back in November 2018 and I was using it until February of 2019.Since that date the gym was close and they opened once for one week only. I went in and worked out then they closed the gym in the next week, and every time I check the gym they say they are close and membership is on freeze, and whenever I call the 1800 number they say the membership is automatically on freeze and I do not to call to freeze it. Now I went to the gym and they said my membership is expiring, I called customer service and they said they will fix it and give me some extra time and they will call me back and they never did. I used the gym once since February of 2019 and since then the I never used the time, so I paid for 8 months and used the gym for one day. Please help me with this issue in any way possible, and let me know what will you compensate me with.

Please call me back on [protected]
email: [protected]@gmail.com

Desired outcome: I want 24 fitness to give me time of membership for the period they closed the gym

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5:16 pm EDT
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Dear Complaints Board, Today, on 3/19/21, I called my local 24 Hour Fitness [protected] to freeze my membership per an email I received from the company informing me that I could make that request due to their re-opening. The representative told me that I was unable to freeze my membership because I had purchased it from Costco. I called my local...

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K
1:14 am EST

24 Hour Fitness Refund of $261.74

At 70 yrs old, I entered 24hour fitness in Aiea, Hawaii on 3-3-2020. Registered as a silversneaker member. Free access. I was persuaded to take personal training w/Caesar. I was charged $261.74 for ONLY 4 sessions. Several days after, called my doctor. Due to back, knee problems, and age, he says no and wont sign the clearance form. Also warned me covid19 and advise me to stay home. Then the pandemic i tried calling ever since but no answer. Found out they closed down. Finally on [protected] got thru and spoke to the fitness manager Andrew. Said he'll talk to the manager (Rob) cause my situation is different. I've been calling every week since only to leave message. Finally calls me on 2-1-2021. Missed the call midday, (I was working with customers) so called back in the afternoon. Again only to leave message. Today is
[protected]. I really could use that money. Both manager have no respect for old people. KARMA KARMA KARMA

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L
3:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

24 Hour Fitness Consistent rules with covid-19, cleanliness

Hello I am a member of 24 Hour Fitness Mansfield Texas. I attend group fitness classes as well as the gym to just workout on my own. Today there were several
Employees at the front desk upon entry with no masks above their nose and they were congregating socializing instead of helping members check in. I proceeded to go to a class in which the members wore masks. At the conclusion of the class an announcement was made over the loud speaker about masks and the management had come into several classes I have attended targeting instructors to wear and police masks. On the other hand the basketball gym has been open consistently with way too many people close proximity and no masks.

The gym family bathroom
And floors are filthy dirty and I do not see team members sweeping behind workouts to sanitize between people.

There aren't consistent rules for this club and the cleanliness above all things needs major improvement

Desired outcome: BasketballGym to wear masks or be closed. Consistent policies

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12:53 pm EST
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I'm a member at 24 Hour Fitness in Lake Worth Texas. It upsets me that mask wearing is not mandatory. Only 2 out of every 10 people wear a mask. I feel this practice is dangerous and it's hurting the public by spreading the virus. More members are becoming discouraged by this practice and are contemplating on leaving. It is upsetting to a lot of us.

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T
9:39 pm EDT
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I paid for 12 sessions up front for a personal trainer. I would meet and have a trainer for a couple of sessions and then they would no longer be working at the 24 I went to. So it would take a few weeks, if not longer, to find a new trainer that fit my needs. After a few sessions with the new trainer, they would leave as well. This happened 4 times in the...

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12:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

24 Hour Fitness Completely unsanitary

I have been a long-time member of 24 hour Fitness and I am shocked that you still have a sign-in keypad for everyone entering to touch and pass on their germs. Do you know there is a pandemic and you should be doing everything possible to keep your clients safe and healthy? Yet you are allowing everyone entering the facility to put their fingers onto the keypad! How ridiculous and stupid is this? You should be reported to the Public Health Department because you are encouraging that the virus spread rampantly. I am very disappointed in 24 hour fitness. I thought you guys were smarter than that!

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10:28 pm EST
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Employee agreed to my refund request from vending machine then only provide for 1 item and it was not correct amount then become belligerent and very aggressive verbally for no reason at all as he stated I was a Niger and crack head. I was highly embarrassed, by his derogatory responres to me an I'm a silver sneakers member through Humana insurance so I...

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5:16 pm EST
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At the mansfield texas 24-fitness there is an employee whose name is (James brandon Landes): But likes to be called Brandon. I've been informed of an employee at your Mansfield Texas location, that is committing time theft through the employee clock in system. The higher ups in this company need to take a look at their own system and see the hours that he...

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7:16 pm EST
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I am writing a complaint about the whole staff and service, especially the supervisor, Gigi at 24 hour fitness downtown Los Angeles location. I have never been treated this rudely ever in my life, especially from customer service. I have been a long time member of 24 hour fitness gym and have been enjoying my exercise with them. The facility is not the...

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M
12:48 pm EST

24 Hour Fitness Personal training

canceled personal training after 3 months as goals where met, Club canceled personal training for us at our request. Next month the personal training was reinstated and we were charged $576.00 without our knowledge. It has been 3 weeks and 24 hour fitness has refused to return messages, emails, and requests about our refund. At this point, we consider this theft. We will never use personal trainng at this club again, and will not refer anyone to 24 that may ask.

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About 24 Hour Fitness

Screenshot 24 Hour Fitness
24 Hour Fitness is a fitness center chain that offers a variety of workout options to accommodate a range of fitness interests and goals. With locations across the United States, the company provides members with access to gym facilities at any time of day or night, as the name suggests, catering to those with non-traditional schedules or preferences for less crowded gym environments.

The services at 24 Hour Fitness include a mix of traditional gym equipment, such as weight machines, free weights, and cardio machines. Additionally, they offer a range of group exercise classes, including but not limited to yoga, cycling, dance, and strength training. Personal training services are also available for members seeking one-on-one fitness guidance.

For those interested in aquatic workouts, select locations feature swimming pools where members can participate in lap swimming or aqua classes. Basketball courts and racquetball courts are also available at certain facilities, providing additional recreational fitness options.

Members can manage their memberships and class schedules through the 24 Hour Fitness website or mobile app, which adds a layer of convenience to the experience. The company also provides amenities such as saunas, steam rooms, and locker rooms, aiming to enhance the overall gym experience.

24 Hour Fitness caters to a diverse clientele, from beginners to seasoned athletes, by offering a range of membership plans and pricing options to suit different budgets and fitness needs.
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3. Writing the Title:
- Summarize the main issue you have experienced with 24 Hour Fitness in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with 24 Hour Fitness.
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Overview of 24 Hour Fitness complaint handling

24 Hour Fitness reviews first appeared on Complaints Board on Oct 20, 2006. The latest review I was billed twice in March 2024 was posted on Apr 3, 2024. The latest complaint On October 31, 2019, Myself and my husband, signed on a 1-year contract with 24 hour fitness was resolved on Feb 21, 2024. 24 Hour Fitness has an average consumer rating of 2 stars from 314 reviews. 24 Hour Fitness has resolved 76 complaints.
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  1. 24 Hour Fitness contacts

  2. 24 Hour Fitness phone numbers
    +1 (800) 432-6348
    +1 (800) 432-6348
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    Member Services
    +1 (888) 243-5002
    +1 (888) 243-5002
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    Check Pricing / Buy a Membership
    +1 (866) 308-8179
    +1 (866) 308-8179
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    Cancel Your Membership
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  3. 24 Hour Fitness emails
  4. 24 Hour Fitness address
    12647 Alcosta Blvd № 500, San Ramon, California, 94583, United States
  5. 24 Hour Fitness social media
24 Hour Fitness Category
24 Hour Fitness is ranked 470 among 522 companies in the Other category

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