24 Hour Fitness review: Unable to get information from 24 hour fitness in order to get membership refund

Dear Complaints Board,

Today, on 3/19/21, I called my local 24 Hour Fitness [protected] to freeze my membership per an email I received from the company informing me that I could make that request due to their re-opening. The representative told me that I was unable to freeze my membership because I had purchased it from Costco.

I called my local Costco [protected] and spoke to Brenda, who told me that they would prorate my membership refund but that they needed to get my first and last day I used the membership and that I can request that 24 Hour Fitness email me this information.

I called my local 24 Hour Fitness again and the manager, Randy H. (he would not provide his last name). He would not email me this information and said that I had to come into the gym to get a printout. He stated that they have no email and could not email it to me. Due to health concerns, I am avoiding going to the gym or anywhere else.

Can you please assist in getting that information for me so that I can request my prorated refund? I can provide you with my membership number if needed.

Thank you,
Bao Ngo
[protected]@googlemail.com