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21st Mortgageharassed and belittled

M

My son was injured severely in a car accident last year so we have been struggling to make our payments. They had the nerve to tell me my so not being able to walk and possibly having to have his leg amputated was not my problem and I should be more worried about making my payment than my son getting his leg cut off. They start calling if you are 1 week late and will call 2 or 3 times a day. I don't like talking with them because they just put me down and act like we are bad people because we are having a tough time. They are the rudest people I have ever had to deal with. They constantly insist I sale something or borrow money from family and friends. I hate 21st mortgage and cant wait to get this home paid for

Responses

  • Sa
    SAD in MI Apr 28, 2011

    We have a loan with 21st, we came into some finical trouble sick kids, cars needing repair extremly high gas prices and ended up being late for a payment. When I called to schedule a payment they treated me as if I was the world's worst person. I was a terrible person and that my loan with them was not worth their time and I should just vacate the home instead of paying the payment. I am not even 30 days behind. I have asked to speak with several different managers and THEY ARE ALL the same way. VERY RUDE and not willing to work with me. I am trying to give them their money and they want to make me feel like CRAP first.

    0 Votes
  • Je
    Jenni8 May 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I am having similar issues. I totally agree with the harassing phone calls. I am trying to sell my home doing this loan assumption alex from there recommended however they degrade everyone who calls trying to purchase my home then when I called the finance manager made me feel like white trash! He she even went as far as to tell me to sell my car. Wtf im not claiming I can't afford it. I don't want it and im asking them to make it more affordable for a buyer im paying over 1000 a month with house and lot very few people are that crazy. And if they had 10 to 15000 to put down why would they want a used mobile home ahhh they make me crazy! !! So any suggestions.

    0 Votes
  • Br
    Brike Nov 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    They do the same thing to us, we are mostly behind a week or two but never past the 30 days, Today I got sooooo pissed that I cussed all three ppl that I talked to.., SOOOOO damn dired of this company...

    3 Votes
  • Ke
    Kendal73 Jul 05, 2012

    If you have 21st Mortgage and would like to start a class action lawsuit go to this URL

    http://www.gotaclassaction.com/contact.php...

    Tell your story and if enough people gets involved the attorneys will become interested.

    (Please repost this URL everywhere and lets take action; post it constantly on any complaint so we can become thousands)

    1 Votes
  • Mr
    mrs rt Nov 15, 2012

    My son was injured severely in a car accident last year so we have been struggling to make our payments. They had the nerve to tell me my so not being able to walk and possibly having to have his leg amputated was not my problem and I should be more worried about making my payment than my son getting his leg cut off. They start calling if you are 1 week late and will call 2 or 3 times a day. I don't like talking with them because they just put me down and act like we are bad people because we are having a tough time. They are the rudest people I have ever had to deal with. I hate 21st mortgage and cant wait to get this home paid for

    0 Votes
  • Je
    jennifer davis Dec 11, 2015
    This comment was posted by
    a verified customer
    Verified customer

    This is the worst company on the planet. My payment is do on the 2nd of each month with a late applied on the 17th. When I missed my first payment in 5 years they called on the third and proceeded to call me at least 100 that week. They called my job, family and friends. Even after I spoke with them and tried to assure them my payment would be made by the 17th they continued to call each day to my job insisting on speaking to me. I begged them to not call(it is against company policy to receive personal calls at work) the caller told me it would be my own fault if I got fired because my payment was not on time. When I pressed that a late fee would not be added till the 17th and I would pay it before then or pay the late fee, they insisted my payment was late as of the 3rd and they were going to call every hour on the hour until I paid!! This is the worst company ever. I became depressed and even thought about suicide, this company should be brought up on charges, my blood pressure went through the roof from the stress.

    0 Votes
  • Sh
    Sherri Burkard Jan 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    my husband is fighting cancer and lost a very good paying job in july since then he has been working on and off temporary jobs but its never enough to get caught up on things, everyone else has worked with us and we have cut things but its just not enough, I am on permanent disability and my check only goes so far, these people have belittled me on the phone and just been so rude and non caring that i have quite answering the phone when they call, they call 2-5 times a day. we are three months behind and i have a plan to get caught up but they don't care at all, i guess i will write them a letter, make a copy of it, etc and send it since they are totally unreasonable on the phone. i wish i knew a company who would take over this for us

    0 Votes

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