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21st Mortgage Corporation Customer Service

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21st Mortgage Corporation

620 Market Square
Knoxville
Tennessee
United States - 37902

Customer Support Phone Numbers

Mon8:30 AM - 6:00 PM
Tue8:30 AM - 6:00 PM
Wed8:30 AM - 6:00 PM
Thu8:30 AM - 6:00 PM
Fri8:30 AM - 6:00 PM
SatClosed
SunClosed
Plus

21st Mortgage Corporation Complaints & Reviews

21st Mortgage Corporation / mortgage/customer service

Am
May 16, 2019

We initially applied for our loan in mid-February 2019. We submitted our documents and got the initial approval notice and were allowed to move in mid-March with a tentative due date of May 1 on our first payment. We had several problems come up, like the property tax was submitted wrong...

21st Mortgage Corporation / rude management

Cc
Dec 14, 2018

They called my mom tonight to confirm payment for Dec. 20, but earlier this month our car insurance was canceled because of accidents we had last year. Anyway she told the customer service rep she has to put off the the payment until Dec. 26 so of course she had to talk to the "manager"...

21st Mortgage Corporation / loan financing

Ab
Aug 30, 2018

They will not tell you this, but if you email in your loan documents in over a few days, they will deny you. It does not say this anywhere on their paperwork. They don't like "piece mail." All documents have to be emailed on the same day. If you are missing one document, they will not call...

21st Mortgage Corporation / rude and unprofessional service reps

Es
Aug 01, 2018

I am not only having financial problems, i am also having health issues. I am self employed and due to the health issues I cant work as much. I am behind on all my bills so I try to pay the important bills, lights, mortgage and food. I cant make the mortgage payment until the end of the...

21st Mortgage Corporation / harassing and ridiculous interest rates of 14 percent.

De
Jul 26, 2018

Have called every month for 10 years 2-3 days before the payment is even do. Have tried to work with them and split the payment into 2 per month but won't do it. Threaten to take my home away. I have to ask every years for my taxes how much I have paid in interest and taxes and insurance...

21st Mortgage Corporation / manager / customer service

Ki
Jun 04, 2018

I called in to make and payment on my loan, I kept getting transferred to different people who were extremely rude and nasty on the phone. I spoke with a manager mark and he was so rude to me and told me I was just giving lip service as to why my payment was late. I asked to speak to hi...

21st Mortgage Corporation / mortgage

Js
May 14, 2018

This company is like no other we have ever dealt with. They call all day every day on every number they have. They have gotten our family number somehow and have been calling them and I have no idea how they have gotten there numbers. Even if u send them a payment and its just a couple...

21st Mortgage / home loans

Ho
Mar 27, 2018

After sending in the mountain of required paperwork we were called and basically called liers because we made an honest mistake on our application. I told the guy to forget the loan we will go through another company. He was dis-respectful, rude and condescending. I spent 20 years in the...

[Resolved] 21st Mortgage Corporation / managers in customer service

Mo
Mar 19, 2018

My name is Monica mclemore. I called to make arrangements to get caught up on my mortgage payment for this month of March. I spoke with Cindy on 3/19/2018 to schedule 2 payments for today. The manager was very disrespectful stating your company made a bad deal by giving me the mortgage. I...

21st Mortgage Corporation / unethical behavior on 9/18/2017

Li
Sep 18, 2017

On many occasions with this company, I have been harassed and belittled. My family is struggling financially and due to the financial issues has been late on mortgage. I despise calling this company to speak with any of the account specialist, due to their rudeness and unprofessionalism...

21st Mortgage Corporation / insurance proceeds held by lender

Su
Jun 30, 2017

After many issues with 21st Mortgage over the years, this occurrence was the one that topped all problems with this predatory lending company. 21st Mortgage violated the covenant of good faith and fair dealing by acting with the motive to with hold insurance proceeds to cause default on...

21st Mortgage Corporation / rude customer service

Bo
Oct 18, 2016

Please listen to conversation on 10-18-2016 @ 4:52pm the rudeness & I had to beg for payment to be taken the harassment that was done during the conversation even threatened to hang up on me before taking payment. I cannot answer questions that I have no answer for. I have exposed this on...

21st Mortgage Corporation / customer service

Re
Jan 28, 2016

This is absolutely the WORST company I have ever dealt with. They are rude and disrespectful. It's bad enough when life happens, divorce, job loss, sickness and death. If you get a little behind they harass and badger you for payments like you are the ### of the earth. They really...

21st Mortgage / mobile home

Re
Dec 06, 2015

I have had all of the same issues with 21st including them call me a squatter when I was just 3 days late with my payment. I have tried The Better Business route but they just administratively close your complaint without resolving it . If you are tired of being treated like this please...

21st Mortgage / customer service

Ro
Jan 26, 2015

I have a home loan with this company. This past month I was laid off of my job suddenly due to contracting issues (state employee). We have done our best to budget but it has been a problem of course. We have been able to work with other companies and get extensions as necessary and be...

21st Mortgage Corp / unprofessional / rude / poor management

We
Jul 23, 2014

If you are late on payment these employees will treat you with absolute rude behavior and total disrespect. They will claim they will refuse your payment if you don't agree to what " they " say. They will talk to you like you are a child and they know the way it should be. If you are...

21st mortgage / rude harassing and unprofessional

Sk
Jan 24, 2014

buying our first home 2 years ago we went thru this company 6 months after we signed papers my husband was in a horrible car accident and broke his back the day the payment was due they started calling and at one point said unless his legs got cut off he needs to get up go work and pay hi...

21st Mortgage Co / terrible company

Bu
Dec 30, 2013

21st Mortgage is the worse company to be with for your mortgage, we lived in our mobile home for 16yrs in the last 2 yrs we had financial issues contacted them to explain, told them that a church was going to help with 300 and we would pay the other part. They called me hounding were wa...

21st Mortgage / rude unprofessional

Jl
Mar 14, 2013

21st Mortage. Very bad I can't wait till I get away from them. If our payment is due on the 15, they will blow our phones up all day on the 15!! They have asked me in phone conversations how much our light bill is, phone bill, car payments, etc. they think they need to know all thi...

21st Mortgage Co / do not use them

Ma
Jan 31, 2013

I have had my mortgage with this company since day one. Five years ago we had to file bankruptcy due to medical bills. WE were told by our lawyer to file chapter 7 but we chose to do chapter 13 (I may have that backwards lol) anyway we wanted to pay our creditors because they were our...

21st Mortgage Company / rude and disrespectful

Di
Dec 31, 2012

first of all I lost my job 2.5 years ago and have went back to school to try and find employment, I graduated from school with my degree and have started working but our savings went south. I am constantly harassed by this co. They tell me to borrow from friends, family or to sell...

21st Mortgage / rude!

Rd
Dec 13, 2012

My husband was approved for a loan through 21st mortgage 6 months ago. We found out in mid November we had bed bugs in our home. I walked to our neighbors home to ask if they had been having any issues with bed bugs or known anyone else in the mobile home area that has had this problem...

21st Mortgage / harassed and belittled

Mr
Nov 15, 2012

My son was injured severely in a car accident last year so we have been struggling to make our payments. They had the nerve to tell me my so not being able to walk and possibly having to have his leg amputated was not my problem and I should be more worried about making my payment than my...

21st morgatge / rudeness

Ve
Sep 14, 2012

I am a 48 year old disable man with a wife and three kids, who are trying to pay all my bills when I am suppose to. but things do happen She had to have surgery on her shoulder and they said she will be unable to work for at least three months maybe more. And this has put a hard strain on...

21st Mortgage Corporation / payoff

Am
Aug 16, 2012

I paid my loan off with 21st Mortgage Corp., but yesterday I got a brand new payment book in the mail. Of course I was told it was a computer error. What if I wasn't aware of my payoff date? LAME!!!

21st Mortgage / calling for our neighbors debt

Ca
Jul 16, 2012

21st Mortgage has called our home daily for the past week asking us to contact our neighbor - who is their customer - in regards to her debt. we have zero to do with company & our neighbors debt. the have NO reason to call us. we do not work for them. they state our neighbors FULL name...

21st Mortgage / forclosure

Un
Mar 26, 2012

21st finally got their wish and my daughter moved out of the trailer she had financed thru them the first week of january. Before the month was over they had someone out here changing locks and at that time I was told I could view the trailer online in one week to see what they were going...

21st Mortage / fraudulent company

No
Mar 12, 2012

These company made fraud . They made us sign paperwork without letting us know what it said. Due too lack of not knowing english. They also took over my 5 acre land that I had paind in full. I pain down $3000 in downpaymen. I dont know how but they ended with my land. I put 1 acre in the...

21st Mortgage, TN / rude, harrassing, just an all around bad company

Nm
Jan 31, 2012

These people are unbelievably rude... As a first time home buyer, we were told that 21st mortgage was the way to go by a local realtor. Should have known when the interest rate came back at 12.5%, but we figured it was a penalty for not having much credit out there. Almost immediately they...

21st Mortgage / they need to be shut down

Ne
Jan 11, 2012

If anyone can help it would be great. I have had to request (it took 2 yrs for them to comply) in writing that 21st Mortgage stop contacting me via telephone as they were calling and hanging up numerous times in a day; calling people that lived around me and told them about my situation; I...

21st Mortgage / bad loan

Ru
Jan 09, 2012

About 10 yrs ago I heard a advertisement to refinance my home for a lower rate, That was 21st mortgage, they denied my request. Then next thing I know 21st has bought my loan form Chase !!! Now I have to put up with constant harassment from 21st, they call constantly, sent threatening...

21st Mortgage Company / endless complaints

Fp
Nov 29, 2011

I'm going to start out my complaint by saying for the past 10 years of owning our home we haven't had an issue. Our loan has been sold off before. We signed with CIT then went to Green Tree and Now we have 21st Mortgage Company. Our problem started not evening 15 days after we...

21st Mortgage / harrassment and rude

Se
Oct 19, 2011

This company calls and harasses people even when you are one day after your due date. they also are not keeping their word on paying homeowners insurance that is written into your morgages. Furthermore they will tell you to sell all you own to pay them and accuse you of being a low life...

21st Mortgage Company / harassment

Da
Oct 03, 2011

In late 2010 Tammac Corp. sold our loan to 21st Mortgage Company. In late August 2010 my husband suffered heart failure and was rushed to Pittsburgh Shady-side hospital, he had open-heart surgery and was given a triple bypass. Of course he was unable to work for a long time...we worked out...

21st Mortgage / need help

Su
Jul 30, 2011

My husband and I purchased a mobile home through 21st mortage and we were newlyweds buying what we thought was right at the time. We were told at closing we would have 13% interest rate, but could refinance in two years if we had made perfect payments for that time and with no money down...

21st Mortgage / harrassment

Kn
Jun 24, 2011

I will first state that my payment with21st mortgage was 10 days late at the time of this incident. I received a call from the collections department of 21st mortgage so they could ask when I planned to send my payment. The representative was polite but once her manager Renee got on the...

21st Century Mortgage / My husband and I also have the misfortune of having to deal with 21st Century Mortgage

Na
Jun 10, 2011

My husband and I also have the misfortune of having to deal with 21st Century Mortgage. The company have the laziest bunch of business professionals I have ever dealt with. They will not contact outside insurance companies, you have to contact them and tell them to fax a copy of your...

21st Mortgage Company / bogus and decieves

Wo
May 06, 2011

Fighting with this company for ten years. Corrupted, decieves, inaccurate statement, no billing statement, fraundulent, counterfeit fees, harrassing phone called, manipulate and no correct form of tax statement and being sued by this company and being sue again without proof of where and...

21st Mortgage Company / fraudulant practices

La
Apr 16, 2011

On 04/13/11 I was forced to do a stop pay on a half payment to 21st Mortgage Co. that was due on 04/15/11 so that I would not incur several other overdraft fees. I called 21st Mortgate at about 8:30 on the morning of 04/15/11 and told them that I had to do the stop payment on their check...

21st Mortgage Corporation / evil corporation continually calling with threats & harassment

Si
Feb 12, 2011

Victims of 21st mortgage, please read this post to the end. I know this is lengthy, but it may hold some answers for you or a loved one. God bless you all and may he give you the strength to fight back! I would first like to address silverado99. I've been watching you closely for quite...