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Resolved
123 Triad Web DesignCustomer Service/Support

Excellent service when it came to designing and releasing the website - problem occurs when you need support after the site is released. 15 days to load product and do trial runs on the page to ensure site works properly. Contract agreement upfront was for bandwidth to support 1000 plus individual products and descriptions. Told that their team monitors bandwidth usage. As of today, this is the 3rd time in 4 weeks we have run out of bandwidth and been told to open a ticket for resolution/followup response in 24-48 hrs. Unacceptable for an e-commerce business - how much business will I lose during the holiday season waiting for 123Triad to fix "their problem"!!! How many customer will return to my site when they login and see "bandwidth limit exceeded"!!!

Responses

  • Te
    teedercheeks Jul 31, 2014

    Worst customer service! I can't stand this company, they nickel and dime you every step of the way! All they care about is charging you more money and take a week to do the smallest updates on your site. This company is absolute GARBAGE!

    0 Votes
  • Ho
    HollyHufaboo Jan 08, 2014

    I paid Triad far too much to design my site. I liked my rep, and found her helpful and supportive, but only for the first month or two. After that, she stopped responding to e mails or phone calls when I needed help or was having a problem. Their support department is horrible, and never get back to you in any kind of timely manner.

    I had my site re-done by someone else, and am on the phone as we speak, trying to simply get my authorization code to transfer my domain name. Triad is saying I need to fill out forms, have them notarized, blah blah blah..typical of them to be difficult for no reason but to BE difficult. My new hosting is completely on hold because of these games Triad is playing. Their goal is to make it such a pain to move your domain name that you'll just stay with them. Horrible company!

    0 Votes
  • Vi
    Vivian 123 Feb 23, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I have to agree that Triad is terrible. They are not designers, have no quality control and you're stuck talking to a protocol droids who are not problem solvers. You can not speak to the designers directly, so one simple change becomes 10 explanations to correct things they change that you don't ask for. There is no style standard from page to page and you will find yourself repeating obvious problems that a first year design student would catch. If you say "store" instead of "10-product page with PayPal integration, " you're in for a lecture and not help. Working with Triad was the worst vendor decision of my profession life. Avoid them at all costs. The only effective people are the sales reps.

    0 Votes
  • Av
    AVOID 123TRIAD Jan 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    123Triad is absolutely horrible. They claim to have customer service on Saturdays but that is a lie.

    AVOID THEM. PLEASE DON'T MAKE MY MISTAKE.

    THERE ARE SO MANY LANGUAGE BARRIERS WITH THEM, THEY NEVER UNDERSTAND YOUR REQUESTS. NEVER.

    NO WORK ON YOUR WEBSITE WILL EVER BE DONE IN THE U.S. AND SO PLAN ON HUGE TIME DELAYS AND COMMUNICATION DIFFICULTIES.

    THEY ARE MEAN AND RUDE AS WELL.

    0 Votes
  • Av
    AVOID 123TRIAD Jan 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    100% WORST EXPERIENCE I have ever had. There webpage is full of lies:
    1. Their sites are all template based.
    2. All work is outsourced outside of the US and there are HUGE language barriers. Due to time zone differences, NO WORK IS EVER DONE IN LESS THAN 36 HOURS.
    3. They do not honor the 100% Money Back Satisfaction Guarantee
    4.They will never check their work to be sure it works on both PCs and Macs as well as iPads and all major web browsers
    5.They frequently will simply completely ignore your requests and purposely create errors and mistakes during the website design process to make the project go over the allotted 2 month period. It is a scam.
    6.They will repeatedly lie about when an update will be completed.
    7.They have no creativity, at all. Any website that looks halfway decent is because the client himself/herself did the actual design.
    8.Their logo service is 100% amateur.
    9.They can't accept credit cards over the internet (Crazy for a Website Design Company). You actually have to FAX THEM YOUR CREDIT CARD NUMBER!!
    10. The great price that you are quoted is a scam because there are so many hidden fees and charges. Plan on a reasonable website to cost at least $2, 000.00 with them + ton's of head aches, wasted time and aggravation.

    AVOID AT ALL COSTS!!! YOU WILL SAVE YOUR BLOOD PRESSURE AND TONS OF TIME USING A LOCAL US BASED SERVICE.

    0 Votes

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