The complaint has been investigated and
resolved to the customer's satisfactionResolved 123 Triad Web Design — Customer Service/Support
resolved to the customer's satisfaction
Excellent service when it came to designing and releasing the website - problem occurs when you need support after the site is released. 15 days to load product and do trial runs on the page to ensure site works properly. Contract agreement upfront was for bandwidth to support 1000 plus individual products and descriptions. Told that their team monitors bandwidth usage. As of today, this is the 3rd time in 4 weeks we have run out of bandwidth and been told to open a ticket for resolution/followup response in 24-48 hrs. Unacceptable for an e-commerce business - how much business will I lose during the holiday season waiting for 123Triad to fix "their problem"!!! How many customer will return to my site when they login and see "bandwidth limit exceeded"!!!