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1.6 1 Review 439 Complaints
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Zynga complaints 439

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F
2:15 pm EDT

Zynga Zynga Poker

I feel regret to request you for unban my zynga poker account as soon as possible. Why I got banned for no reason?
My Identification number : [protected]

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G
3:14 am EDT

Zynga i play and have won at the table but when i leave the table my account balance is the same as i started

i played on three occasions today and at the table i won about [protected] but on checking my balance it was exactly the same ammount as i started with, it is not the first time this has happened and im sure that when i loose that it is always taken from my balance, i regularly play and purchace chips so im very annoyed that if i win i dont get the chips

Desired outcome: i would like the chips won in my account

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2:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga Please Help

My account has been banned Please help with restoring my account I have not done anything wrong, I play There is a balance of about 17 t Note that I have been playing on this account for more than ten years

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Update by Eyad K talafha
Apr 16, 2021 9:09 pm EDT

When will the complaint be answered?

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D
1:11 am EDT

Zynga Unauthorized charges

I received a cash purchase debit from my Direct Express account. Which I did not authorize.
3/08/2021 GOOGLE *Zynga Inc, g. Co/helppay#, CA, USA for 10.82.
I want it removed
How were you about to get my card info to do that ?
How do I stop any more charges and get reimbursed for this one?

Respectfully
DERRI SMITH
[protected]@hotmail.com
[protected] cell

Desired outcome: Reimbursement

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C
9:47 pm EDT

Zynga I'm everyday buying chips and I'm not transfer chips

Why my account banned I am everyday buying chips for $500 and my account is diamond please give me back my account

Desired outcome: Please unbann my account it's diamond account

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D
1:25 pm EDT

Zynga Ginrummy plus

Hi, my name is Dawne. I have been playing ginrummy plus for a while now. I believe it's the best rummy game out there. Recently the game has been freezing on me leaving me with much loss. It has happened numerous times and it gets very frustrating. I love the game and will continue to play, I would like to be compensated for my loss. Hope you can help. Faithful player,
Dawne Gentry.
My player name is Dawne G
email is [protected]@ymail.com

Desired outcome: Compensated for loss of play money

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K
12:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga Advertisement shown on words with friends game

I take objection to an advertisement that came on the screen of a woman wearing little clothing and moving Indecently, I wanted to delete my Words with Friends game rather than be subjected to more advertising of this nature. I will never download future games that are owned by your company to avoid your indecent advertising, it crossed the line.

Desired outcome: Removal of advertising of that nature that Objectify’s women

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A
2:12 am EDT

Zynga Gin rummy plus

So I would like to be reinstated and have at least 1, 000, 000 coins put back on my account because your I'll take So I would like to be reinstated and have at least 1, 000, 000 coins put back on my account because your I'll take away more than that So I would like to be reinstated and have at least 1, 000, 000 coins put back on my account because you I'll taken away more than that and interfered with me

Desired outcome: Reinstated and have 1,000,000 coins with back in my account

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12:08 pm EST
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Zynga Gin rummy plus

A few months ago I was permanently banned from playing gin rummy plus. I wasn't given an explanation as to why and it also banned my children from playing. I tried to reach out several times but they wouldn't budge. I have no idea what I did wrong, and if I did do something wrong I don't know why I wasn't given a second chance. This doesn't make any sense to me. I have never had any type of game company respond to me in this way to where they completely disregard my concerns and have no intention in helping me. What I'm asking for is to be allowed to play the game again and if I did violate some thing had to explain to me so I won't do it again. That makes sense.

Desired outcome: I would like for myself and my children to be able to play the game again. Why should they be penalized because of some thing I did that I don’t know that I did.

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Dennis9992
, US
May 04, 2021 3:46 pm EDT

My Gfriend and I were banned the same way. Never knew what I did wrong. We play every night for over a year because we live apart and is a great way to keep in touch during Covid time. I asked for a reinstatement because we never knew any type of rules and never tried to cheat anyone. I got the following response;

†**********
Peter O. (Support)
zyngaturkey-support@zynga.com
To
(My email)
Show less
May 2 at 10:18 PM
##- Please type your reply above this line -##

Peter O. (Zynga)

May 3, 2021, 8:18 GMT+3

Hello,

Thank you for getting in touch with us.

Our system detected that you've broken one or more of our game rules. Therefore you are suspended from the game.

You can see our official game rules under our privacy policy page:

https://apps.facebook.com/ginrummyplus//static/privacy

Please be reminded that our account ban decisions are final.

Kind Regards,

Peter O.
**********

I clicked the above link and could not find any rules.

I am replying to the above email to ask a supervisor to look at my request for reinstatement.

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S
8:07 pm EST

Zynga Words with Friends

Words with Friends daily rewards will not load any ads so that you can watch and receive the daily rewards. It tells me an UNEXPECTED ERROR has OCCURRED! This is day 22 of not working and is an ongoing problem with this game, not sure why the game has the daily rewards if they are not going to work for weeks at a time. I play this game on my computer and it's so madding for this part of the game to not work.

Desired outcome: Would like for this to be fixed.

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5:16 am EST

Zynga No help, no contact

I have contacted Zynga help 15 times for help with game play on Farmville 2. The problem is when I sent requests for items to friends I get the message that it was sent, but my friends do not actually receive the message. I cannot add friends, complete any quests without items from friends, I cannot get farmhands. The only contact from Zynga was 2 e mails asking how they are doing, well they have done nothing. After 15 contacts I should have had these issues resolved or an explanation why no, but nothing. Can you help?

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R
5:25 pm EDT

Zynga This picture

I play gin rummy plus love it .. My Grandkids like to play it as well. I am not happy about this picture that is on this profile. Not a dating web site .NOT APPROPRIATE. I am not happy to sit down with one of my grandkids to have a talk about [censored] like this

Desired outcome: Ban this person

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Y
5:52 pm EST

Zynga Unauthorized charges from zynga poker

Your company has continued to charge my credit card. I did not sign up for your service and I do not authorize you to charge my credit card. Charges started showing up from nov of 2020 —
Charges showing up for $9.99 three times, and $49.99 one time.

Charge on card shows up as : zynga - zynga poker httpszyngapok ca

Do not charge my card. I do not authorize you to do so. I do not use, need or want your service.

Desired outcome: I'm requesting a full refund for all of the transactions posted to my account.

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M
4:38 am EST

Zynga Gin Rummy Plus

The game has taken $30, 000 coins from me. I keep getting an error message. I will not play again because it keeps kicking me out and taking my coins. I have tried on 3 separate occasions and keep getting the same error message. I need help please.

Desired outcome: I would love to get my 30,000 coins back.

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H
7:39 am EDT

Zynga no game

Play hit it rich ever day go to get on says it is restricted can not get on no matter what I try

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A
6:07 am EST

Zynga Unauthorized charges

Within an hour I have received text notifications of 4 unauthorized charges to my debit card. 1)$3.49 2)$10.91. 3) $15.? And 4) $50.35. I did not make these purchases or authorize anyone else. Please correct this! I even went into my Google account and deleted my debit card I had on file. If money was taken out of my account I expect a full refund of said charges. Please resolve this issue.

Desired outcome: If money was taken out of my account I want full refund, resolve this

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A
7:27 pm EST

Zynga Hit it rich

Absolute horrible company nothing but greed to take money and then treat you like crap I have over $25, 000 and I'm just a normal dude with five kids and my emails don't get answered everything is their same generic lines never actually forwarding you to somebody higher up please do not play this I'm looking into filing some kind of formal action against them I mean I send a couple emails asking if there's any kind of consumer protections that would help possibly benefit any customers along these lines and they before I contact the bank or anybody wanted to talk to them I had at least five different people email me back the same thing about how putting together a winning combination can be tough I'm talking about the fact that I spent $3, 000 in a couple hours and didn't have any coins at all ever worked with somebody in the VIP department for a few months best they could do was same thing they do for everybody just gave me 25% purchase bonus on my coins well now I have about $3, 000 in purchases and because all I did was send them an email requesting more information or if there isn't any information just to get some information and then the most condescending just stupid replies and now like my VIP person Jessica just reached out to me she is such I mean this is your job you rob people for a living expect some angry customers. Now she just keeps telling me I will forward your emails to the right person I've never in my life been treated like this and these people are pieces of s***

Desired outcome: Help

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Yossi G
, US
Feb 20, 2021 5:54 pm EST

thieves !

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M
5:32 pm EST

Zynga Poker

Hello. Yesterday I receive a message ACCOUNT BANNED. Please can You tell me what happened? I never transfer chips, I always play fair, e never play bingo, I don't think I use bad words. Can You explain why? Sometimes my 18-year son plays on my profile but he know the rules. can You please restore my account and my chips. I get to 72bilion very very hard and I don't want to lose them.
Maybe I'm just victim of hackers.
My User Identification Number is ([protected])
Thank You
Mario Popović

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K
11:53 pm EST

Zynga gin rummy plus

Game keeps freezing up and I loose my coins. All other games work fine. I am loosing games because I'm kicked out after three times not making any moves. Love this game..Great pass time, , , , BUT this is rediculous. tHIS ONLY STARTED IN THE LAST COUPLE OF MONTHS. Is there any way this can be fixed or can you give me another option for a game similar?

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D
Dennis9992
, US
May 04, 2021 3:50 pm EDT

Mine has been freezing up too.

T
T
Theresa Biedrzycki
, US
Mar 13, 2021 8:59 pm EST

I have been having the exact same issue. It also started for me the past couple of months.

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D
3:23 pm EST

Zynga Hit It Rich Zynga

Hi,
I have been playing this game for several years. Something has been going on in the last few days. The game is acting irregular, the free spins do not work. Who can we ask to check, already reporter to customer service.

Desired outcome: Check games.

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Overview of Zynga complaint handling

Zynga reviews first appeared on Complaints Board on Aug 3, 2009. The latest review Game play was posted on Mar 15, 2024. The latest complaint Words with friends 2 was resolved on Sep 17, 2022. Zynga has an average consumer rating of 2 stars from 440 reviews. Zynga has resolved 67 complaints.
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  1. Zynga contacts

  2. Zynga phone numbers
    +1 (800) 762-2530
    +1 (800) 762-2530
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  3. Zynga emails
  4. Zynga address
    699 8th Street, San Francisco, California, 94103, United States
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Zynga Category
Zynga is related to the Computer and Video Games category.

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