Zotec Partners
reviews and complaints

Account number 8645259-QQUD1-10, I am writing to express my dissatisfaction with the services provided on July 24 for the patient named *** with a date of birth of 12/16. We were incorrectly overcharged without receiving the proper in-network adjustments. Despite multiple attempts to resolve this issue through email communication directly with the company, they have failed to address or adjust our incorrect invoice and the amount owed.

This company sends me a text asking me to click on a link regarding a quest that they claim I owe. I followed the link and entered my birthday, but I was surprised to see that they are claiming I owe for a lab from February . What's even more confusing is that the statement is dated January 2022. The problem is, I no longer have that insurance and I have no way of verifying if this is a fraudulent charge or why my old insurance never paid for it. It feels like a major scam, trying to make me pay for something 11 months later without providing any explanation.

Review:
- I received the attached document ("Exhibit A") from the billing company AMG showing a balance due of $200 for medical services.
- Despite numerous attempts by myself and my medical insurer, UnitedHealthcare (UHC), to dispute this charge (starting back in August ) and provide documentation to Zotec Partners (Zotec) showing no patient responsibility, Zotec has still not corrected the document as of the date of this complaint.

I received bills for services I didn't receive from MyDocBill, an online service provided by Zotec Partners, the billing service provider for NORTH BROWARD RADIOLOGISTS PA. I had my annual routine mammogram screening on March 10th, 2022 at Broward Health ***. However, I later received bills for 5 services on three different dates. These services included one SCR MAMMO on March 10th, one DX MAMMO on March 11th, and two ULTRASOUND BREAST on March 18th. I only underwent the SCR MAMMO on March 10th, which was charged $166.16. I have made multiple attempts to resolve this issue by emailing, calling MyDocBill, and submitting a request form on their website, but my account was repeatedly put on hold for approximately 10 business days before receiving the same bills again. I have attached a screenshot of my *** and the prescription from my doctor dated April 8th, 2022. The prescription was for follow-up diagnostic mammogram and ultrasound tests after the results of the screening mammogram on March 10th were obtained. It was impossible for me to undergo any of the diagnostic tests before receiving the prescription from my doctor. I strongly believe that I should not be responsible for paying for services I did not receive. Despite spending hours trying to resolve this billing issue, I have made no progress. I kindly request your assistance in resolving this matter. Thank you.

In August 2022, after a brief visit with a healthcare provider in an emergency room, Zotec Partners started sending me misleading communication as Billing Services in the amount of $672.00. In an attempt to make a payment towards my local hospital while insurance claims were being resolved, I enrolled in a payment plan with mybill and made two payments totaling an undisclosed amount. However, until today, I had not been informed that the charges on my account were from before June 2022, nor were there any outstanding balances. In October 2022, Zotec corrected a billing mistake made by the healthcare provider, and the agreed-upon rate was paid to a physician not mentioned in their statement for October. I recently received a refund check, but it only amounts to half of what I had paid. Upon reviewing the updated Zotec statement, I discovered that two insurance payments were posted this month, not in the amount of $***, and a portion of the $672 has been sent to another individual and a collection agency called *** Credit. However, the reasons for these actions and the specific amounts are unclear, and the credits and debits do not reconcile. A Zotec representative informed me today that the claim from January had been paid by insurance. I am shocked that a professional billing department would knowingly send an individual a bill for $672 when they are aware that the contracted rate is $***. I am equally shocked that a supposed medical billing company would send money to a third party and a collection agency without providing any notice or explanation to the account holder. I am requesting the additional refund of *** that is owed to me, as well as a detailed statement showing all debits and credits associated with the account for which I am being held responsible. ComplaintsBoard.com, I kindly ask for your assistance in resolving this matter. Thank you!