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Double charging every month
This excuse of a company always charges me twice for my city bill. they never repay the money to its rightful owner, they just keep it and let it roll into the next cycle and negate. which once or even twice is fine but it happens every other month, they are a scam they are using other peoples money to pay their bills. Any city office considering using this scam of a company needs to reconsider.
Read full review of Xpress Bill PayExcessive website "security"
This web site drives me nuts. Here is some background so my complaints. I like to go paperless with my bills, use Mint Bills by intuit (the same people that do QuickBooks) and then pay using the bill pay through my credit union (government owned, so they care about security). The city I live in uses xpressbillpay.com to manage their water bills online.
They refuse to allow Mint Bills to communicate with their site, so I have to go to their page manually to check my balance. This isn't a huge deal, it is just frustrating because none of my other utility companies nor my bank have any issue. When I expressed my frustration to XBP, they were very unapologetic and just suggested I let THEM handle all my bills instead. All this nonsense was months ago.
Just this week, I went to log in and they had redesigned their web page, which was fine until I couldn't log in. I had Google Chrome set to auto fill my info, so I deleted it and tried to enter it manually with no luck. I tried to go through the forgot password process and it said my email wasn't registered! I contacted XBP, and to sum up what they said, any auto filled info won't work and I had to clear their info from Chrome's settings and do it manually every time.
I have requested paper bills again and as soon as I start getting them, I will delete my account/unsubscribe from their site in all ways possible.
Is Xpress Bill Pay legit?
Xpress Bill Pay earns 91% level of Trustworthiness
Perfect Trust Endorsement: Xpress Bill Pay achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Xpress Bill Pay. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for xpressbillpay.com can be seen as a positive aspect for Xpress Bill Pay as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Xpress Bill Pay's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
We looked up Xpress Bill Pay and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the xpressbillpay.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Xpress Bill Pay protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Xpress Bill Pay complaint handling
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Xpress Bill Pay contacts
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Xpress Bill Pay phone numbers+1 (800) 766-2350+1 (800) 766-2350Click up if you have successfully reached Xpress Bill Pay by calling +1 (800) 766-2350 phone number 0 0 users reported that they have successfully reached Xpress Bill Pay by calling +1 (800) 766-2350 phone number Click up if you have UNsuccessfully reached Xpress Bill Pay by calling +1 (800) 766-2350 phone number 0 0 users reported that they have UNsuccessfully reached Xpress Bill Pay by calling +1 (800) 766-2350 phone number
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Xpress Bill Pay address5366 Edgewood Dr, Provo, Utah, 84604, United States
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Xpress Bill Pay social media
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