CB Fashion Tech Zara.com Return and refund of items purchased online

Zara.com review: Return and refund of items purchased online

Daxa Panchal of US

Jan 26, 2024 8:50 am EST

Verified customer

Featured review

I bought a couple of items online but was not happy with the goods and wanted to return them, I paid via PayPal on 3rd December 2023. There was no return label or instructions accompanying my order and tried contacting their customer services but received no response. I waited until after Christmas and finally asked PayPal to help. They also tried contacting Zara, to no avail. They suggested taking the item to a store for return and refund. All this happened around 6th January 2024.

I visited Zara in Westfield Stratford, London, to return the item, but was rudely told that they were not able accommodate my request. I was instructed to conduct a WhatsApp chat, and throughout several exchanges I supplied proof of purchase and the evidence of the many attempts to exercise the return. All I kept receiving was an repeated message that I was attempting a return outside their 30-day policy. I continued to protest that I had been actively engaged in this return well within the return period, but all I received was a robotic answer repeating the 30-day criteria.

I have not been able to speak to anyone aside from the store operatives who were very unhelpful. I therefore wish to raise a complaint.

Desired outcome: I would like an agreement to allow return of my order for a full refund.

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Zara.com - customer service 42

Resolved

Zara.com - refunds/exchanges 10

Zara.com - defective zippers 7

Zara.com - online ordering 2

Resolved

Zara.com - customer service and merchant violations 7

Resolved

Zara.com - online orders

Zara.com - dress

Zara.com - I m complaining about a manager Zara

Zara.com - order not delivered 1

Zara.com - I am complaining about a return

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More phone numbers

Zara.com emails

contact.es@zara.com

100%
Confidence score: 100%

Support

Zara.com address

Avenida de la Diputación s/n, Arteixo, 15142, Spain

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