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The costa mesa (south coast plaza) Zara store needs to really work on their customer service. Badly! Ive been treated poorly several times and my experience today was no different. Today I walked in and had some items in my hand that I wanted to purchase. I asked the sales associate if she could possibly put the two items in the back so I didnt have to hold everything and could shop more (my hands were literally full). She told me no that they dont allow sales items to be put on hold. I explained I wasn't leaving the store I just needed a place to put my items down so I could shop some more. She still said no they dont allow that and then offered to start me a fitting room instead. I was put off a bit but thought ok, I guess we can just put the items in the fitting room- no sweat. So when I was ready I went to try on the items and after I was done, there were a lot of items I decided not to get. Again I couldnt hold everything so I went to the associate working in the fitting room and asked for her help. I kindly explained that my hands were full and there were still items in my dressing room that i didnt want. She told me that wasnt allowed and that I needed to clear it out. I apologized and explained my hands were full (which she could see) and she said fine but next time I would need to make sure I took out everything out of the room before leaving. What am I twelve and need to be scolded? I thought this was very poor customer service and not to mention she said this out loud and I found it embarrassing. I then talked to the manager and she said sorry but kept giving excuses that it was company policy. It's policy to treat your customers badly? She had a smirk on her face the whole time and it was clear nothing was going to get done or be corrected. I left very disappointed. At a higher end store like this, customers should be treated better.
I wish to mention a negative customer experience I recently had in the Zara Store location at Rockland Mall in Montreal. The Cashier at the close of sale was very rude, did not smile and stamped my receipt final sale even though I had purchased a regular price shirt there. I noticed he was also sullen to the customer ahead of me. Nevertheless, he kept me waiting a long period of time and did not even apologize or smile. If he hates customers so much, why even work in Retail where good customer service can make or break a sale. In any case, I would not recommend this Zara store at Rockland Mall if you wish to have a good customer service experience. In future, I think I will shop Mexx and H&M more often.
I am in receipt of as a gift on a recent family function 2 T - shirts by the name and style marked " ZARA BASIC QUALITY GARMENT HIGHEST QUALITY" SIZE XL-42 COLOUR MAROON AND GREEN, MADE IN PORTUGAL procured from Vasant Kunj New Delhi show room. Since its' a GIFT it is not in good taste to ascertain further details. I, however, am really constrained to observe and point out that there is some inherent quality defect as far as the colours fastness is concerned Shade variation streaks are quite obvious in the very fabric and as such the HIGHEST QUALITY CLAIM IS TOTALLY FALSE AND MISLEADING and surely not in consonance with your so called reputation. I am sure you will look into it and arrange to send me FREE REPLACEMENTS EARLY BY COURIER as I am a Sr citizen and will not be in a position to visit you. Please Help ! Thanks...Y R GROVER...+[protected].
I have had terrible customer service at a Zara here in the UK. I wanted to return/exchange an item that I had (shouldn't have) bought from Zara. Because I work 7 days a week I was unable to return the item within the 30 day refund period. Completely ignoring and brushing aside my extenuating circumstances, they point-blank refused to return the items or for that matter an exchange.
The staff (especially the store manager and the menswear manager) (Rebecca) became very defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Despite myself being a regular customer, there was no flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill.
They stated that the primary reason for not allowing me to exchange or return the items was that they had changed seasons and thus they would be unable to re-sell the items. Previously the staff were more than happy to help and assist me when SELLING things to me - but apparently customer service and their friendly attitudes go completely out of the window as soon as they are not able to make money from you i.e. you are returning something.
Welcome to Zara Clothing. They are happy to take your money but if you ever have a problem or an issue, expect terrible customer service. Expect them to be defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Expect a LACK of flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill. But of-course, they will be more then happy to sell you some more things and take your money!
They have now lost yet another customer and future revenue all for their desire to save £9 (by not returning the item) due to their greed and their rigid and inflexible customer service. Very clever business strategy!
I will be shpping elsewhere from now on. there are plenty of alternatives: H & M, FCUK, GAP, Levi's, John Lewis, Debenhams, Next, BANK etc. Explore the options!
Hi my name is Emmy and I visited last week Zara shop in west quey Southampton, one of Zara Spanish Staff take me but totally she deal me wrong and she told me Zara cloth not good you go Next or park & Spenser .., ,
I like Zara cloth and my friends even too... But this kind of your staff not good for Zara customer
Thanks
Emmy
Shirley-Southampton
Its not the first time zara international has been guilty of customer cruelty. look up are you "photographing my elevator?" the woman could of just asked the guy to leave politely but instead she goes and ### him out and then threatens him, when a complaint was sent to zara hq the guy was told she did everything right and that "if we find you, were gonna get you". Do not patronize a store that has staff with this attitude and corporate lackeys who threaten and try to intimidate people. zara should burn.
Zara- Prague - Na prikope - Terrible, te-rri-ble customer service!
I rarely complain about anything, but the way Sales people in Zara behave is unbelievable. I used to be a pretty loyal customer, but this last time this Thursday has been the last ever! I would never spent a penny in this Store now. When I arrived there, it was full of people, I went to the second store, where i saw a nice shoe on sale. The size was 37 though, while the best for me would be 38 for this type of shoes. The was only one shoe, I went to the changing room, having this one shoe, one dress and a t-shirt, a lady who is giving the plates with the number of pieces you have, was talking ot someone, i waited for a minute, and proceeded into the changin room, when i heard a veeeery rude and arrogant "He-e-e-llo-o", so i returned took this plate and tried all the staff. I've decided to take only shoes and really liked them. So i went to the cashier and asked her if they have the same shoes in 38, she replied no, it is the last pair, the ONLY left! I told ok, then I'll take 37, but remeber i had only one shoe, i was sure that they have the second somewhere. When i gave her this one shoes, she looked at me as if i was an idiot, and rudely asked, and where is the second one? i told there was just one, she told her colleague to find the second one, however colleague told to another colleague, and they both, giving a sound "uff" every 5 seconds, where kind of going around and telling "there is no way to find it, no way to find it...", and the cashier ignored me at all, then i came again, and she stared at me with a look "What else do you need from me?", i asked if there is a chance they'll find a shoe for me, she told no! I was very angry already and went downstairs to exit the shop and... what do you think!?:) I see around 5 pairs of my shoes staying o nthe shelf, including the size of 38! and 1 lost shoe! So there was size 38, there were other pairs, and it was not the Only pair left, and the shoe that they lost was also very visible, no extra effort needed to find it, they just had to try! Then I went to another cashier on the first floor already, however they were not too pleasant either... Very very dissapointing experience! Zara managers and directors should think about it, you will loose all your loyal customer guys, if you won't train you personel to be friednly and helpful!
Zara has the worst customer service ever, they don't care about customer service. They have the rudest people, they don't care if you buy, or complain, just go ahead! This is how we are, buy or leave, complain?...okay here's the website, just go ahead! This is our policy, take it or take a hike! If you don't like it then don't shop at our store, that's the attitude you get from Zara, ###!
Zara has the worst customer service, no I should say they don't have any customer service at all! Yes they have a no price adjustment policy written, but they have no where written that they have to hold the product for 24hrs. The sales person tells the customer, yes you can return the product and buy it again in order to get the cheaper price. But she never said anything about holding it for 24hrs. These people just want you to buy their stuff, and make you run around like a mad person. They don't care about customers at all. Zara you are not the only clothing store, there are so many other clothing stores out there. Keep your clothes, I will spend my money somewhere else! Thank-you!
OMG, associates are angry when they see a young, beautiful women shopping? LOL, that is a load of bull! I cannot stop laughing at the idiot that is so full of herself. If you were upset with your service ask for the manager and complain, let them know that you think the associate is jealous of how young and beautiful you are and that you think their job is crappy. You must be living off of your husband's income because your analysis of the situation is not very bright or insightful. Also, having money has turned you into a snob--these girls are working to pay for school or its their first job, so cut them some slack.
Finally, all stores do not believe in the annoying customer service that you people seem to desire. There is customer service and customer self assisted service, of which zara is the second. They use their employees to get the product on the floor and to clean after you slobs not to take your hand and walk you through the store telling you how great you would look in everything. go to your idiotic stores where the associate is paid commission to tell fools like you how great you would look in their overpriced junk.
Zara has amazing turnover, they have 2 new lines brought out every month. they manage to sell out of their clothes very fast, so they don't need your money. On the other hand you can go to SAKs one month and then a couple of months later and the same crap is still on their shelves. And Zara is the fastest growing retailer so I guess H&M is only "eating" them alive in Hong Kong. Zara's is kicking their butt in every other country. Fool. BTW: H&M does not believe in customer service at all, they train their employees to not talk to the customer at all unless they ask for something. so i guess people in hong kong just like over played fashions.
zara Yorkdale has poor customer service their unpleasent rude and unprofessional and need a serious attitude adjustment includeing the managers they need to understand that the customers come first they have no knowledage of their own store.
I'm living in Hong Kong. Remarkably Zara's poor customer service seems to be a global phenomenon. Hey Zara, the customer is king, NOT ZARA. Watch out, H&M is eating you alive in Hong Kong.
H&M rocks.
I will have to desagree with all of you, Zara has a great customer service, and yes I've seen some salesassociates beeing rude with customers but it's because they come shop with a ### attitute and then expect to have everything they want, you people need to take into consideration that when you shop there you don't have a personal shopper to go with you the entire time, there the sales associates have more than 15 customers so deal with, by beeing rude and ### you won't get anything in returned ... why would they want to help someone that is treating them badly? I know I wouldn't, and on top of that most of the people that make complain about something are the ones that DO NOT have respect for people working in reail, they leave everything on the ground, make a disaster when they're shopping, throw garbage on the floor etc etc AND PLEASE ARE YOU KIDDING ME? WHO THE HELL WOULD GET ANGRY AT SOME RANDOM "BEAUTIFUL" WOMEN SHOPPING? LIKE COME ON, CLEARLY THEY DON'T HAVE ANYTHING BETTER TO DO.
I recently walked in to Zara in Greenwich, CT to look for a blouse for a trip I'm taking in a few weeks to Paris. I've been a loyal customer since the doors have opened regardless of their "service your own" policy. I would normally just look for the right size on my own but apparently the right sized blouse had a buttom missing. So, I politely interrupted a group of sales associates chatting to ask for a new blouse in a size small. The sales woman looked at me like I had just interrupted a serious conversation and sent another woman obviously below her in retail ranking (whatever that means) to fetch me the right blouse. I said "please" and "thank you" as I always do as a good customer. I then proceeded to shop for other items in the store and the sales associate that I had asked for help from came over and said." I see you around here a lot, you interested in a job here?" My reaction at first was surprised but I replied back to the sales associate, "No, thank you I already have a job." She had said fine that she was always looking for "people" to work at the store and that she was "recruiting." I found this to be a very unusal approach/ questions from a sales associate who can obviously see that I am just a customer shopping not job hunting. I had to get this off my chest because I almost felt that this woman was insulting me (why would I want to work there if I shop there?) I thought. Never mind my designer duds I was wearing and oh, yes my obviously big engagement ring! Is this woman for real?! I politely went over the miserable and resentful woman to tell her to never take that approach with customers again it's innappropriate besides I already have a "career" and just shopping not job hunting. She didn't even apologize she just stated that I seemed offended because I probably thought her job was "crappy" - uh, YES! IT IS CARRPY! Women in retail are so disrespectful and get very angry when they see young, beautiful, married women shopping and enjoying themselves. I will never shop at ZARA again, it's just not worth the aggrevation. I'll just keep shopping at my favorites; Saks, Bloomies, Nordstrom's, Barney's, etc. they can make money off me :)
ZARA YORKDALE MALL, TORONTO NEEDS TO RE-TRAIN THEIR MISERABLE, RUDE EMPLOYEES. THEY NEED TO EITHER ACCEPT THE FACT THAT THIS IS THEIR JOB AND STOP REFLECTING THEIR UNHAPPINESS ON CUSTOMERS OR FIND ANOTHER CAREER. I WILL BE SPENDING MY MONEY ELSEWHERE AND SPREADING THE NEWS TO ALL MY FRIENDS AND FAMILY.
Im i Englans and im shocked with their customer service. I recentley returned some items i purchased and i approached the ladie at the counter . I said i would like a refund for the products i bought she ask what was the promblem so i told her and she proceeded to ignore me while flicking the pages of a magazine.
A bloke turned up and processed my return, nobody spoke to me. I dont normally swear but what the ### . Get in some poeple that care about customrs that spend money in your store.
I work for Boden and im truly shocked
Today I was at the Zara in downtown Vancouver. I am familiar with many of their ### sales ladies, today was no exception.
I was trying on pants in the kids department because being petite, those are the only pants at Zara that are the right length for me. I say, "excuse me" to a sales lady, she eyes me haughtily so I clarify, "I have a Question". This medium height, brown straight hair pulled back in a ponytail, striking red lipstick- witch raises her eyebrows as if it is causing her pain to acknowledge me. "How much does Zara's denim stretch?"
"I don't know because I don't buy stuff from the kids section".
The other times I've shopped at Zara on Robson, the short large-nosed and dyed hair Persian girl that always works at the fitting rooms on the first floor has consistently without fail been one mighty ###. "Make sure you bring everything back on hangers". She says this while looking like she wants to rip your head off and tear it into shreds.
Most of the other sales people at Zara on Robson (DT Vancouver) look pretty murderous. My apologies to all these poor girls for being so sad and miserable. If all you are shooting for is a dead-end job then do something you actually enjoy.
I had just shopped at Zara at metrotown location in Burnaby, BC.
I had the same experience.
The cashier that was helping me was speaking to me in an unpleasant manner, rude I should say.
Then she also threw the pen, instead of putting it down like a regular sales associate would do.
I think she was upset with the client who was before me, but hello! I am not that client.
She was an Asian girl, probably Korean.
I am a sales associate myself, and I would never do anything that she does to my clients.
Another cashier was also rolling her eyes when a client was taking a longer time to leave the cash counter, BECAUSE she was putting her baby in the carriage. That girl was tall Caucasian with reddish brown hair.
How can they train their employees to be such senseless, unpleasant people?
I do not understand.