Zara Home review: Terrible delivery and customer service experience.
Terrible experience. Ordered a matching set of trays that never arrived. Had to follow up relentlessly for several days because the website said the packages were delivered even though they never showed up. Apparently, the delivery was "attempted" twice with no real explanation as to why they couldn't be delivered (we've received many packages from other companies without issue). Customer service was thoroughly unhelpful - promised to send emails with tracking information that didn't show up, etc. until we were forced to just accept a refund rather than ever actually get the item, even though it's just in some holding facility somewhere. Tried to follow up one more time with them and asked to be passed to someone with more information, and they hung up.
Recommendation: Do not buy from here.
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