Design Dua
reviews and complaints

I was shipped a dog bed that had no cushion in it. They no short of called me a liar and offered NO solution unless I wanted to file a fed ex claim. I have no clue if it was fed ex or their facility that is at fault. I purchased many other items from them in the past and honestly feel like they have a decent product but way over priced. The only reason I purchased this new dog bed is because it matched my other dog bed in my bedroom. After this never again. To spend $155 on a dog basket with not bed is obsurd and then to be treated like an idiot for contacting them is beyond ridiculous. On top of this I contacted them on the day I received the bed and I”m writing this review a day shy of 2 weeks later because it’s taken them this long to deal with the issue.

and gave me a discount on another item. I had purchased a few items from Design Dua and unfortunately, one of them did not arrive. I was disappointed and reached out to them via email. Their response was a bit accusatory, stating that two people had verified that everything had shipped. I was frustrated because if two people had verified the shipment, then I should have received everything.

I felt like they needed to improve their process or trust their customers more, especially since my purchase was a couple hundred dollars. However, after some back and forth, they rectified the issue and gave me a discount on a different item. While I initially felt like I was being accused of lying, I appreciate that they made it right in the end.

Overall, I am content with my order from Design Dua. Their products are beautiful and well-made, and I appreciate the effort they put into creating sustainable and eco-friendly items. The customer service experience could have been better, but I am happy with the resolution. I would recommend Design Dua to anyone looking for high-quality, sustainable baby products.

I gotta say, I'm pretty bummed out about my experience with Designdua. I was gifted a beautiful changing basket from them for my first baby, and I was absolutely in love with it. But then, about six weeks after it was purchased, I realized that it had been stolen. I reached out to their customer service team, but let me tell you, they were not quick to respond. I had to bug them multiple times before I finally heard back, and even then, they weren't exactly helpful. They basically told me that they weren't going to do anything to help me out.

Now, I know that the gift giver had paid extra for insurance through Route, but unfortunately, that only covers the first two weeks. And let's be real, who wants to ask the person who gave them a gift to track the package after that much time has passed? It just feels rude. But even though it would have been super easy for Designdua to send me a new basket, they just didn't seem to care at all. It's really disappointing to see a small business treat their customers like this. I mean, if I wanted to be treated like a number, I could have just gone to some big corporation instead.

Design Dua is a company that I would not recommend to anyone. The customer service is terrible and the representatives are rude, condescending, and unhelpful. I ordered a basket/stand combo during a holiday sale and was told that it would ship out the week of Cyber Monday. However, I did not receive any communication from the company and it was already the week after Cyber Monday. So, I reached out to customer support to ask when the item would be shipped. I did not want to expedite anything or cancel my order, I just wanted an update. However, the customer support representative refused to answer my question and instead stated that other companies have long shipping times. I found her tone very rude and told her so. I also asked for an update again, but she offered to cancel my order instead, which I specifically said I did not want. I repeated this multiple times throughout our conversation, but the representative did not seem to understand or hear me. Eventually, she got upset and canceled my order on her own without my consent. When I asked her to reinstate my order, she refused and said that they were unable to fulfill it.

Honestly, there are many other companies that offer moses baskets and have way better customer service. I would recommend trying Plum & Sparrow instead. If the owners of Design Dua see how bad their service is and the negative impact it has on their business, maybe they will make some changes. However, if you look at the reviews on Amazon and other sites (because they likely do not post critical reviews on their own website), the feedback on service is consistently bad. Do not waste your money on this company.

When it comes to finding the perfect products for my home and family, I am always searching for something unique and of high quality. After doing some research and scouring the internet, I came across Design Dua, and I have to say - I am truly impressed!

From the moment I started exploring the website, I was immediately drawn to the stunning colors and designs of their baskets. I appreciated the story behind their products and how they are made by skilled artisans using traditional methods. It made the items even more special and meaningful to me.

After placing my order, I anxiously awaited its arrival. To my delight, it arrived even faster than I expected! I was blown away by the attention to detail and the careful packaging job done by the staff at Design Dua. When I opened the box, I was met with a beautifully crafted and well-made basket that exceeded my expectations.

The basket has now become a beloved part of our family's home decor, and I can tell it will be with us for years to come. Every time I see it, I am reminded of the care and dedication that went into making it.

I also want to give a shoutout to the Design Dua team for always being so helpful and responsive to any questions or inquiries I had. Their customer service is truly top-notch.

Overall, I highly recommend Design Dua to anyone searching for unique, high-quality, and meaningful items for their home and family. You won't be disappointed!

Design Dua is a company that produces some of the most stunningly crafted pet beds that one could hope to come across. Recently, I was on the lookout for a pet bed for my 30" donut cushion and after browsing through numerous options online, I chanced upon Designdua.com. After going through their impressive catalogue, I settled on a beautiful basket that caught my eye.

As I eagerly awaited its arrival, I couldn't help but feel a sense of anticipation, hoping that it would live up to the expectations that had been raised by the glowing reviews that I had read. I needn't have worried at all, as the basket arrived in perfect condition and looked even better in person than it did in the pictures.

The weaving on the basket was tight and true to form, and the fresh blonde color only added to its aesthetic appeal. The basket turned out to be the perfect size for my donut cushion, and it instantly transformed the look of my pet bed, making it look so much more stylish and inviting.

Shipping was a snap, and to my surprise, the basket arrived at my doorstep all the way from Ghana in less than a week! I couldn't have asked for a more hassle-free purchase experience. Overall, I am thoroughly impressed by Design Dua, and I can't wait to go back for more! The quality of their products is truly unparalleled, and I can confidently recommend them to pet owners looking for a unique and stylish upgrade to their furry friends' sleeping quarters.

My experience with Design Dua, a company specializing in handmade baby products, was less than satisfactory. After placing an order and having my credit card charged, I eagerly awaited the arrival of my purchase. However, to my dismay, the courier failed to deliver the package. This was frustrating as the address provided was a commercial mail facility that was open during business hours. After making inquiries, it appeared that the package had been returned to the sender due to non-delivery.

At this point, I reached out to Design Dua to request a refund on my purchase. To my surprise, I had to fight tooth and nail to get them to agree to refund me. It was a stressful and frustrating experience, and I only managed to get a result when I threatened them with a chargeback.

Even when they eventually agreed to refund me, there were further issues. They refused to refund the shipping fee, which led to 6-7 emails being exchanged back and forth discussing this issue. It was clear from this experience that their customer service skills leave much to be desired.

In conclusion, Design Dua may have beautiful products, but they really need to improve their customer service processes to avoid such experiences in the future. It's a shame, as I was initially excited to use their products, but this experience has left me hesitant to ever do so again.

As an avid shopper of handmade products, I decided to give Design Dua a try and ended up purchasing one of their baskets for over $200. Unfortunately, upon receiving the item, I was disappointed to find that it was lop-sided and the tag was not centered - though I understand that this is commonly associated with the nature of handmade products, it was still frustrating. Additionally, the "leather" handles that were advertised were not what I expected - they were bright orange, which was not as appealing to me.

When I reached out to customer service, they were not helpful and did not take responsibility for the flaws in the product. I felt that their lack of concern for my experience as a customer was unacceptable. Moreover, I was informed that I would have to pay for the shipping of the damaged basket, which I found to be a disappointing experience as a customer.

All in all, I would advise potential customers to be mindful before making a purchase from Design Dua. Though there are certainly positive aspects to their products, they may not meet every customer's expectations. It is important to weigh the risks when it comes to buying handmade products and make an informed decision that meets your needs.

If you're in the market for a high-quality and beautifully handcrafted product, then Design Dua is definitely worth checking out! Not only is their work exceptional, but the customer service team is truly incredible. I actually had an issue with my delivery due to a mix-up with the shipping company, but the Design Dua team went above and beyond to help me sort it all out. They were incredibly responsive and helpful throughout the entire process, and made sure that I received my items as quickly as possible.

It's really refreshing to find a company that truly cares about their customers and goes out of their way to make sure they're satisfied with their products and service. I would highly recommend Design Dua to anyone in need of beautifully crafted items or gifts. Overall, I couldn't be more thrilled with the quality of their products, their attention to detail, and their amazing customer service. Design Dua is definitely my new go-to for all my personal and gifting needs!

I recently purchased a Moses pod from Design Dua and was impressed with its quality and craftsmanship. Its natural materials and minimalist design were exactly what I was looking for. However, during my first attempt to wash the casing, the zipper completely broke, making the pod useless.

Initially, I was hesitant to contact customer service since it had been some time since my purchase, but I decided to give it a shot. I was pleasantly surprised by the level of customer service I received. Despite the amount of time that had passed, they were quick to respond and eager to help.

Though they do not sell individual casings, the representative suggested that I buy a cover instead. However, upon reading the cover's description, I noticed that it was not meant to be used as a replacement casing. I brought this to the attention of the customer service representative, and they were understanding and transparent. They confirmed that the only way to obtain a new casing was to purchase an entirely new Moses pod.

While I was disappointed that my initial purchase did not last longer, the responsiveness and helpfulness of the Design Dua customer service team made up for it. I would still consider buying from them again in the future.

I've had the pleasure of ordering from Design Dua on three separate occasions now, and I have to say - their products have never disappointed me! I've gifted Moses baskets from this company to my sister and two of my closest friends for their baby showers, and each time, the craftsmanship has absolutely blown me away. Not to mention, the color schemes and patterns they offer are just stunning. I did my fair share of research before finally settling on Design Dua, as I scoured both local and online stores for the perfect gift. Despite my initial reservations about purchasing from an online store that wasn't in proximity to me, I was pleasantly surprised with how smooth the process turned out to be. Every order I placed arrived within the expected delivery time, and the items were all packaged with utmost care. Now, I've become a bit of a regular at Design Dua and am known amongst my family and friends as the "basket lady". Everyone has absolutely adored their gifts, and I'm always happy to hear that they find them to be unique and of high quality. In fact, I'm already browsing Design Dua's catalogue for my next purchase when I'm expecting my own little one! All in all, I can't recommend Design Dua enough - they truly are a top-tier vendor for beautifully-made baby products.

I am ecstatic and thrilled to share my personal experience with Design Dua (designdua.com). My shopping journey began with apprehension as I read through some disappointing reviews on this site, but I can joyfully say that my purchase was a complete success, and I just had to share my standpoint.

I opted for the Moses basket and changing basket collaboration, accompanied by a stand and some extra sheets. Upon receiving my package, I was impressed by the high-quality craftsmanship and aesthetic beauty of my items. I have yet to use them for my baby, but the softness of the interior of the Moses basket is truly remarkable.

The leather color of my order was exactly as described and pictured on the website, and I was elated by the speedy arrival of everything. To my surprise, my order arrived much faster than I anticipated, just a few days after completing my purchase on a Thursday or Friday, with the deliveries arriving the following Wednesday.

Furthermore, the prices of all their handmade products are surprisingly reasonable, which is a definite bonus. Their numerous positive Etsy reviews primarily persuaded me to proceed with my order, and they did not disappoint me in any way.

In conclusion, I highly recommend Design Dua (designdua.com) to anyone who seeks high-quality, elegant, and reasonably priced nursery items for their babies. I was pleased with their service, and I hope this review will encourage you to give them a try!

I was disappointed to read the negative review about Design Dua (designdua.com), as I was considering giving them my business. However, after reading about the poor experience, I can understand why someone might avoid this company. It's unfortunate because their products are beautiful, but it seems that their customer service is severely lacking.

The reviewer mentioned spending almost $400 on baskets, stands, and bedding, which is a significant amount of money to invest in baby gear. It's understandable that they would want to speak with a customer service representative about any concerns or questions they had about their order. However, it sounds like getting in touch with someone at Design Dua is an incredibly challenging task. The owner states that speaking on the phone is not an option, and the email response from Grace, the service rep, comes across as cold and unhelpful.

The reviewer also mentioned a confusion about missing items in their order. They provided a screenshot showing that their order said "PLUS Cotton Bedding," which they believed meant that the bedding was included. However, Grace kept referring them to the homepage, which didn't answer their specific question. The owner eventually explained that the bedding was not included, even though the order said it was. The reviewer found this confusing and couldn't find any other option to add the bedding they thought they had ordered.

Overall, the reviewer recommends avoiding Design Dua and instead choosing another company that sells similar products at comparable prices. As much as they loved the bassinets, stands, and changing baskets, the poor customer service and confusing order process made their experience with Design Dua not worth it. As consumers, we want companies to value our business and provide excellent service. It's a shame that Design Dua didn't meet these expectations.

Design Dua is a company that is unfortunately fraught with problems. From my personal experience, I would strongly advise against ordering from them and suggest looking elsewhere, even if it means paying a bit more. To start, I made an online order for one of their Moses baskets, only to receive the wrong basket. I found out that the order form inside the box was meant for someone else in another country, and they received my order. When I sought assistance from Design Dua, they asked me to send the basket to the correct customer, which was an unreasonable request, particularly since it involved baby items, a delicate and sensitive subject. After several back-and-forth interactions, I finally received the correct basket, but the experience had already soured my opinion of Design Dua.

Unfortunately, my issues with Design Dua didn’t end there. Several months later, I returned to their site to order a stand for the Bassinet, but accidentally selected the wrong shipping method. Three weeks after placing the order, I contacted them to inquire about the status of my package, to which they replied that they had emailed me weeks before to inform me of the error, despite no email being in my inbox or junk mail. Then, after informing me that I was still charged despite not receiving the email and agreeing to pay the invoice, they simply stopped responding to my messages, even though I could see that they were being read. Trying to keep the dialogue going, I suggested that they refund me and I would place the order again with the correct shipping, but they still failed to reply. It was only after I mentioned that I would report the situation to my credit card company that they abruptly cancelled the order and told me to reorder, while also blaming me for the mistake even though I owned up to it.

Overall, my experience with Design Dua was trying and frustrating. While mistakes can happen, it is how a company deals with these mishaps that shows its true character. Unfortunately, this company showed me neither professionalism nor kindness, and I would not recommend them to anyone looking for baby items. Instead, try companies like Plum and Sparrow or any other reputable brand. In fact, based on principle alone, I may even consider selling my basket and ordering from a different brand that aligns better with my values.

I was browsing through Design Dua's website and I gotta say, their products look pretty dope. But I gotta admit, I was a bit bummed out when I couldn't find a customer service phone number or online chat to ask some questions before placing an order. I mean, I'm not the type to just blindly buy something without knowing all the deets, ya know? It would be super helpful to have someone to talk to in real time to answer any questions or concerns I may have. Other than that, the website is pretty easy to navigate and the products seem to be of high quality. I'm definitely considering making a purchase, but I just wish there was a way to get some real-time assistance.

I gotta say, I was pretty excited to check out Design Dua's website (designdua.com) and see what they had to offer. I mean, who doesn't love a good baby product, am I right? And let me tell you, they did not disappoint. From their beautiful Moses baskets to their cozy blankets, everything looked top-notch.

But, I gotta be honest, I was a little disappointed when I tried to purchase a gift card for a friend. I mean, come on, who doesn't love a good gift card? Unfortunately, it wasn't possible through their current checkout system. Bummer.

Despite that, I still think Design Dua is a great option for anyone looking for high-quality baby products. Their attention to detail and commitment to sustainability is really impressive. Plus, their customer service team is super helpful and responsive.

So, if you're in the market for some new baby gear, definitely check out Design Dua. Just maybe don't plan on sending any gift cards through their website anytime soon.

So, I decided to reach out to Design Dua's customer service team for help. They were super helpful and responsive, and they were able to guide me through the process of purchasing the gift. The product itself was beautiful and well-made, and the recipient was thrilled with it. I would definitely recommend Design Dua to anyone looking for high-quality, unique baby products.

I recently purchased a product from Design Dua and I must say, I was quite disappointed with the shipping cost. It was just too much for such a small item to be shipped to Hawaii. I mean, come on, it's not like Hawaii is on the other side of the world or something. I feel like they just added on extra shipping fees just because it's Hawaii.

However, despite the high shipping cost, I must say that the product itself was of good quality. I purchased a baby bassinet and it was beautifully crafted. The design was unique and it was clear that a lot of thought and care went into making it. It was also very sturdy and durable, which is important when it comes to baby products.

Overall, I would recommend Design Dua for their quality products, but I would caution buyers to be aware of the shipping costs. It's important to factor that into your budget before making a purchase.

The Design Dua website is a pretty cool place to check out if you're looking for some high-quality baby gear. I recently purchased one of their Moses bassinets and I have to say, it's a really well-made product. The craftsmanship is top-notch and it looks great in my baby's room.

However, I did have a bit of an issue with the liner that came with the bassinet. It was pretty small and barely fit inside the basket. I was a bit disappointed by this, especially considering how much I paid for the product. I think it would be nice if they could include a liner that fits a bit better.

Overall, I think Design Dua is a great brand and I would definitely recommend them to anyone looking for high-quality baby gear. The only downside is that some of their products can be a bit pricey, but I think the quality is worth it.

I had to do a lot of digging on the website to find the information I needed. However, once I received my order from Design Dua, I was very pleased with the quality of the product. The Moses basket I purchased was beautifully crafted and made with high-quality materials. It was definitely worth the wait for shipping.

One thing I would suggest to Design Dua is to make their website more user-friendly and easier to navigate. It would also be helpful to have more detailed product descriptions and shipping information readily available. Overall, I would recommend Design Dua for their beautiful and well-made products.

I recently checked out Design Dua's website (designdua.com) and I have to say, my first impression was a bit confusing. The first picture I saw made it seem like the basket and stand were all one piece, but then I noticed that the basket was priced separately. However, the website did mention that everything needed was included in the stand package, so that was a relief.

But then I saw a pillow liner and that just added to my confusion. I wasn't sure if it was necessary or just an optional add-on.

Despite the initial confusion, I have to say that the products themselves look really nice. The baskets are made from natural materials and have a unique design that sets them apart from other baby products on the market. The stands are also sturdy and well-made.

Overall, I think Design Dua has some great products, but the website could use some clarification and organization to make the shopping experience smoother.

So, I was really hyped up to buy a mattress pad from Design Dua (designdua.com) after reading some good reviews. But when I finally got my hands on it, I was pretty disappointed. The mattress was super hard and uncomfortable, and I didn't even end up using it. When I tried to return it, they told me I couldn't because I had already opened it. But like, how was I supposed to know if I liked it or not without opening it up and feeling the material? It just seems kinda unfair and unprofessional to me. Overall, I'm pretty bummed about the whole experience.

This product from Design Dua is absolutely stunning! However, I must say that the process of ordering it was a bit confusing. There are so many pieces, sheets, liners, and pads that are needed for the basket, and it was difficult to know exactly what I needed to order. I would suggest that Design Dua include pictures of each item so that customers can easily understand what they are ordering. The current setup is not very straightforward, and I was left hoping that I ordered all the right stuff. Despite this, I am still excited to receive my order and see the beautiful basket in person.