Victorian Trading Company
reviews and complaints

Pretty sure they went out of business considering their phone is disconnected and the website is gone. Didn't bother emailing their customers letting them know. Extremely immature and disgusting business practice. Been a loyal customer for years and IF they resurrect this place, they'll be lucky if they ever get another order.

Missing Christmas Presents! - It's been 3 weeks since I placed my order and it still shows as "In Warehouse". What are the chances my stuff will arrive before Christmas? I've emailed customer service twice with no response, and they are not answering their phone. If you call, you get a message that says they can't take any more order then it just disconnects. Never buying from them again.

I wish I could give zero stars! I placed an order the first week of Christmas and I still have not received anything from my order! Now the website is down, so I can't even check the status. What kind of company is this? This was my first order with Victorian Trading *** and my last! I will deter everyone I know from purchasing from them. I am astonished with the poor running of this company!

I have been purchasing merchandise from this company for several years, and always had a very good experience with it. Everything that I purchased over the years has always been of high quality and very well packaged and delivered in a reasonable amount of time. I appreciate having Victorian Trading Company as a retailer to purchase personal items and gifts for others. There is no other store like it

I placed an order with them on 11/5/22. To date I have not received my merchandise. The only Thing Ive received is email that my order was placed and told I would receive tracking information once shipped. When I go on their website and put in order number its saying order number not found. This was a gift for a dear friend and I am really up. If anyone is suing this company I will be joining. I order from them for years. This is so wrong!

Terrible! I have been a customer for years and now find their items overpriced and poor quality. My order from November sat for weeks. I was even given a fake tracking number, yet it had not shipped! They wont answer the phone and all emails are ignored. My items are damaged and they wont respond. Dont buy from them on *** either. I had a defective item, and after I complained about it, they banned me from buying from them again on ***! Very disappointed with them.

Do not buy from them! They are no longer honoring returns or refunds. They have not updated their website. It still says even today that they have a guarantee of satisfaction for refund or exchange but tiny print elsewhere also says ALL SALES ARE FINAL. So Im stuck with their junk? I dont think so. They will lose lots of customers and if anyone is suing them I want to join the lawsuit to get my items returned and money refunded. Im contacting my credit card to dispute and cancel the transaction payment.

I have always loved this company. Have been buying from them for years. I am sad to see what has happened lately to them. They are definitely going out of business I believe. I ordered items back around Halloween and had no problem. Wanted to buy for the Christmas sale but it was a couple days after and saw that no more orders were being taken. Since then I can not find their website. I will always think of them fondly and will miss buying really nice products from them in the future. Thank you.

Unlike many reviewers here, we never had a problem with Victorian Trading. We've been regular customers, especially at holidays, since the ***s. .Some Items had to be returned over the years but we received our refunds promptly. But over the past few days, their website has disappeared and their phones have been disconnected. There was no warning about going out of business--we just ordered a pair of gloves, received on time, for Christmas. But now VCT seems to have vanished. I Googled for any news of the company's closing, but found nothing. Does anyone know what happened?

Same as below. I placed an order in the middle of December that up until a few days ago said "waiting to be picked". I was assured it would arrive by Christmas. Still have never seen or heard anything about it. I left several emails and was auto-responded that I would be contacted shortly. I still have never heard anything from anyone. It appears that at least some people have gotten an email response...I have received nothing. I used to love their quirky items, especially for my sisters. I will never buy from them again. When I tried to track them down online, I found a response that said "Permanently Closed". Is that true?

Ordered twice recently. First time they sent wrong items. Sent some off my Wishlist I had started and not what I actually ordered. Finally just had them send the ones they messed up on and kept the 3 items they sent that I DIDN'T order. Now, I ordered 3 clothing items. All were about 3 sizes too small. One item was from India. Item smelled and bad workmanship. I return all Priority mail and they were pristine, in original packaging, all tags. They have not refunded the charges to my credit card. They've had them for over 2 weeks. Tried emailing...they said they'd respond in 48 hrs. That was 8 days ago. Tried calling twice waiting over 15 min each time...finally it said extension mailbox is full, won't take message and hung up on me. I have contacted my credit card to dispute charges. I would NOT order from them again.

Spent a couple hours placing a large order VICTORIAN Trading company on December 17.Sent an email today inquiring about the order. Was responded to by *** "Unfortunately, we will be unable to ship your order. You have not been charged. Thank you."No explanation on why or anything, however have seen this Dear Customers,We have reached the limit of orders we are able to fulfill this year. We are no longer taking orders on our website or over the phone. If you need any help, please email .com. We are working diligently to fulfill the orders already placed.I think this is unacceptable customer service. They should have stopped advertising for orders (I got an email about their BIG sale) and sent out something about no orders after Christmas. And to just respond to inquiries by saying "yea sorry your not getting your order" after two weeks is unacceptable They lost me as a customer

I have been a Victorian Trading Co. customer for at least 15 years and have always been satisfied with this Company. I realized lately that I had not heard from them lately, and that sent me a red flag. I had ordered many things before Christmas and had received everything... even took care of a return purchase. I called all the numbers to find out why I haven't been receiving any ads but all numbers were discontinued...the website is down. It is like this wonderful Company just vanished from the face of the earth. It is all very sad. I really do hope that it resurrects and gets the help it needs to continue. It had a great appeal to all us many romantics out there. I give it four stars as I was lucky and received all my items before the shut down and am very satisfied... I am sorry that it shut down... and if it started up again I would be a happy customer. I am very sad that so many people were not as fortunate as I was. I only wish I had ordered even more items before the company closed. I hope they let former customer know if there is a huge closing sale!

Items were purchased on 11/4/22. I want to return 2 items (2 Cotswolds Garden Nightgowns ($79.90) & Old Maid Card Game $9.95). I talked to Victorian Trading Co on 11/14, 11/16, 11/17 & I rec'd an email on 11/19 requesting why I wanted to return the items. All I am in need of is a label to return these items. The items were addressed to me ***) and delivered. However, the paperwork inside the box indicated the purchaser is ***. The cust no on the paperwork is ***. This is an error by Victorian Trading. ***Also, pls have my information REMOVED from their catalog distribution.

I placed an order with them for 3 items and they immediately deducted the entire amount from my checking account on 5/4. I received 2 of the items and they sent an email that my last item would ship approx. 5/15. By mid-June I called, but phones weren't working, so sent email thru their site asking where my item was. About 2 wks after that I got a template email saying IF I paid I would get a refund for the $14.95. (I get it's not a big amt., it's the point). I've reached out several times and I've been totally ignored. Now, 7/30 and still nothing (even after I gave them a 30 day warning about filing with Complaintsboard.com). I want my refund; they said the item they could no longer get.

My mother passed away last year. I inherited her home. I stopped all catalogs addressed to my mom coming to the address where she lived and now where I reside. The only catalog that keeps coming nonstop is this one, Victorian Trading Co. I have called dozens of times requesting that they stop. I went to their *** page and complained. There on *** someone from the company answered my post and reassured me he would take care of the problem. That was months ago and the catalogs still come. I registered on ***, a company that helps stop catalogs, and yet they still come even when I reregister the catalog over and over. This is invasive and a waste of my time to deal with. No matter what I've tried this stupid company will not honor my wishes to have them STOP sending catalogs to my (and my deceased mother's) address

I purchased the Alice in Wonderland pillow from Victorian Trading Company to give to my daughter for her birthday this month. I have purchased many items for my home over the years from Victorian Trading Company. All have been of exceptional quality, however, this pillow was not. I immediately noticed how flat it was and most bothersome was that the fabric was irregular all around the edges. It was bright white which looks terrible since the pillow is a beautiful dark green color. I returned the item and was going to buy her and Alice in Wonderland bracelet, however when they refunded me for the pillow, they withheld the shipping charges. What kind of company keeps shipping charges when a customer returns a DEFECTIVE item? This is very disappointing from a company that I thought was very reputable. The company owes me $14 shipping charges.

I ordered several items on 13 December 2022. (Order # ***, items: 90 ***, ***, and ***.) I paid via *** a total of $62.75. All items were listed as in stock and usually shipping in 2 business days on the site and on my emailed receipt/order confirmation. There has been no further email or communication from the company. I checked my order status on the website about two weeks ago, which was unchanged, and noticed while there that it was not possible to search anything or add any items to the cart, although the site otherwise seemed normal. Then a few days ago, I tried to check the order status on the website and found it no longer exists. I have called the help number at the bottom of my order confirmation email twice; the first time it rang and went to a busy signal, and today it said the number has been disconnected. I have no products that I paid for, and no way of contacting the company for resolution.

An order was placed with this business on 5/21 and I have not received the order. I have attempted to get information on the status of my order however I have not been able to speak with anyone in customer service about the current order however it is very easy to speak with someone if you wish to place an order. The sales agent that I spoke with on 7/15 and on 7/16 stated that he was in the Philippines. He stated that he would "escalate" the order inquiry and that someone would contact me within 24 hrs but no one contacted me. I have been unable to access the customer login portal. Another representative emailed back in June but she has not contacted me since then. The sales agent whom I mentioned earlier gave me two false names and a fake agent i.d. number and he was stuttering when I asked for that information. I feel that this is a scam and not a legit business. The ordered was processed and the money was taken out of my account.

I placed on order online last week. When I put in the order number to get tracking info, it did not show a record of the purchase even though the funds had left my account. I have been trying for a week to get someone from this company to help me. A week later and there is still no record of the order number. Their phone system will not allow you to get through to anyone. No matter what selection you make, it says it's an invalid selection. If you try to select 0, you are disconnected. I have emailed and received no reply. I posted on their *** a little while ago and have not had a response. They list themselves as having an A rating with the Complaintsboard.com but when I searched, they were actually listed as having an F rating with many complaints. I am seeking a refund through *** as I now have serious doubts I will receive my item in a timely fashion but I don't think they should be allowed to deceive people. One of the reasons I went with them over *** was that they had the Complaintsboard.com claim. I should have checked it out ahead of time.

I'm owed $106.23 for 2 returned Planter's, which they have. The card I purchased these on was hacked. VTC has received 2 Faxes from my Bank instructing them "how" to process my refund AND verifying to them I DO NOT have the refund, because of "how" they are processing it. Here is how my Bank put it in the FAX " Please run as a Return COMPLETION instead of a Return PREAUTHORIZATION like originally submitted. Attaching Proof that it was ran incorrectly to receive credit". I've spoken to *** in Finance at VTC (Ext105) about this 2 times. The 2nd time I think was Fri Aug 27th. I went over all this again, and was under the impression I was being sent a check. Sept 7th I sent VTC an e-mail about my refund - received no reply. I tried *** number & got an answering machine, I left a message and heard nothing back. This is plain theft. My Bank suggested the Complaintsboard.com & Federal Trade Commission. I want my $106.23 that is over due. I've been a customer here at VTC between 25-26 years and cannot believe this experience. These Planter's were sent back in July!

I returned three items. One item was not the color as portrayed in the catalog or online, the other two items were defective. I called within two weeks of returning the items to make sure they had received them because I was aware of the incompetence in the Returns Department. I gave customer service my *** tracking number and was told they had received it but it had not been processed. I gave her the item numbers that had been returned and the reason why they were returned. I returned everything very efficiently and in order, in the packaging it had arrived and with the complete Return Form filled out accurately. A month later, still no refund. I called and *** answered. I was told that the Return Department does not process Returns until the pallet is full of Returns. UNBELEIVABLE! I called a third time, *** answered and again she said she would look into. I called a fourth time, *** answered, and she said she would look into. Needless to say, I never received my refund of $89.85 plus. It does give me great pleasure though that I at least filed a complaint against this extremely INCOMPETENT, UNPROFESSIONAL, and CORRUPT COMPANY.

On the business website they claim to be Complaintsboard.com Accredited with an A+ rating. According to ComplaintsBoard.com, they are not accredited, nor do they have an A+ rating. This is clearly false advertisement and I would not have placed an order had this not been present. Additionally, they advertise on their website as valuing customer care, but my experience clearly demonstrates this business is unresponsive and dishonest. I placed an order totaling $111.14 on 7/27 before operating hours. I completed two online customer service forms, but they fail to be delivered. I called customer service at 7 am 7/27 to cancel the order, but they do not answer. I called again and selected the "I would like to place an order" option and they answered (it is the only option I have found to successfully make contact with them regarding anything). The woman stated customer service opens at 7 am Central time and gave the alternative customer service number, which reaches the same automated response as the first. I called again at 7 am Central time and they did not answer; I left a message asking for a call back with my number and order number. Given their false representation of Complaintsboard.com Accreditation and score, I am seeking the cancellation of my order, which at this time is still pending.

Purchased 2 items Oct.7,2020. One item from set of 2 was broken. Not packed with enough cushion or they knew and sent it anyway. Outside box and box inside had no outer damage. Arrived Oct.16. Emailed company for return info on 10/16. Again on 10/19, a call on 10/20 waited on hold for 15 minutes and I was two away from being spoken two and they dropped the call. .No one could be reached either by phone or email. I packaged the set with one broken, looked for a return ship label, found none. Took it to my post office on 10/20 paid them $13.05 to return, put note inside I did not want a replacement and to credit my account. When I got back there was en email saying they had shipped a new set at which time they were told I did not want them. When the new set arrived I called them and was told I could return to sender or I could pay for return shipping. If I used return to sender it would take longer to get my refund. They said to use the return label inside box and they would charge me when they received it back. This box had the return label that the first did not. They have not returned the purchase price of 34.95, nor shipping costs totaling so far $24.00 and they are still going to charge for the final return. The one item I kept from the original order was 19.99. So I am out the original $34.95 plus at least $24.00 shipping. I made this purchase in good faith and they have broken my trust. I did not cause any of this so would not expect to have all monies credited to me but to not have anything at all as of today is not right.

Order #***, ordered in March . Amount charged to my debit card: $49.95 plus $10.95 shipping. I ordered a Mood Ring, size 9. Did not receive the ring until I called Customer Service in the middle of April , and was told the item had been sent out 9 days later. I told the rep I had not received the order, but my debit card had been charged. Was told they would check into the issue and give me a call back. They did not call back and I waited patiently for my order to arrive. When it arrived at the end of April, I was satisfied with the item. Then, after a month or so, the item became defective. I called and asked for an exchange and was told to mail the ring back to the company and they would send me another Mood ring in the same size. I mailed the ring back on August, 24th, 2021. But did not receive another ring to replace it. I called in October and was told the ring had been discontinued. I told the rep to refund my money back to my bank account. Was told at the time, on a Wednesday, the rep said she would get my request for a refund sped up so that my account would be refunded on Thursday. Once again, I waited patiently for the money to be refunded into my account. In November , I called and talked with a lady by the name of ***. Told her that my money had not been refunded to my account. She said the refund had been issued to my account on October 6th. I told her I had checked my account and the money had not been returned to my account. I was told the refund had been issued to my debit card ending in ***. I had recently changed my debit card to a new number due to another company, in part, charged items I had not ordered from their company. Anyway, I got the run around once again, and neither *** nor *** (the other rep I talked to one or two times in regard to this problem) asked if my debit card number (old one) was where the refund was sent back to. This could have been settled then. I want my money!