PatioProductsUSA
Reviews and Complaints

I recently had an experience with PatioProductsUSA that left me feeling frustrated and disappointed. I had ordered a Galtech umbrella from their website, but when it arrived, it was the wrong color. I immediately reached out to their customer service team via email, hoping to get the issue resolved quickly.

Unfortunately, my experience with their customer service team was less than satisfactory. They kept asking for more information, even though there was only so much I could provide. I felt like I was getting the runaround, and it was frustrating to say the least.

After three weeks of back-and-forth emails, someone finally realized that they had made a mistake and assured me that they would credit my full amount paid. They even told me that I could keep the wrong umbrella, which was a nice gesture. However, it has now been a month since that promise was made, and I still have not received the credit.

To make matters worse, PatioProductsUSA does not have a phone number that customers can call. They only encourage email communication, which can be frustrating when you're trying to get a quick resolution to a problem.

In the end, I had to file a dispute with my credit card company to try and get my money back. It's a shame that it had to come to that, but I felt like I had no other choice. Overall, my experience with PatioProductsUSA was the worst I've ever had with an online retailer. I would not recommend them to anyone.

My family and I recently purchased an umbrella from PatioProductsUSA for $1299. We were initially drawn to the product based on the enticing photo and description listed on the website. However, when the item arrived, we were disappointed to find that there was no base included for the unit. After examining the website further, we discovered in small print at the end of the "more info" section on the second page that the base was sold separately. We were frustrated by this lack of transparency and felt as though we had been misled by false advertising tactics. It felt like a bait-and-switch scam to us.

Due to our dissatisfaction, we contacted customer service and requested that they pick up the unit and refund our $1299. Unfortunately, we were told that free shipping was not allowed for the return, and that returning the umbrella would actually cost more than the base itself. Needless to say, we were incredibly disappointed with our experience and felt that we had been taken advantage of by PatioProductsUSA.

In conclusion, we would not recommend this company to anyone. The lack of transparency and deceptive practices left a bad taste in our mouths, and we feel that they could have handled the situation much better.

Recently, I came across the website PatioProductsUSA (patioproductsusa.com) and was excited to place an order for a hammock for Father's Day. However, unfortunately, I was left to feeling completely disappointed and frustrated with my experience.

After placing my order, I eagerly waited for any updates about my shipment. However, to my surprise, I never received any communication about my order status or shipping details. As a result, I reached out to the company's customer service team for clarification on when I can expect my order to arrive. After an extremely lengthy wait time of three hours on hold, I had to leave a message with my contact details for the company's customer service team to call me back.

Days had passed, and I still had not received any response. Finally, a week later, I received an email from the company notifying me that my hammock was out of stock and that it would not be shipped until the end of August. Needless to say, I was extremely upset and disappointed with this news, especially given it was supposed to be a Father's Day gift.

Overall, my experience with PatioProductsUSA was a total letdown. From the lack of communication to the disappointing delay in shipping, I cannot say that I am confident in recommending this company to anyone. I hope that they can improve their customer service and order fulfillment in the future.

I recently came across PatioProductsUSA to purchase an outdoor patio set. However, after reading several reviews on Google, I was hesitant to make a purchase due to the 1.5 star rating. Despite my reservations, I decided to give them a chance and placed an order for a 5-piece set. Unfortunately, my experience wasn't a positive one.

The discrepancies with my order began when I received only 1 of the 5 pieces that were owed to me. Following this, I received another incomplete delivery, which left me feeling frustrated and disappointed. What was even more concerning was the poor customer service I experienced when I tried to reach out to them. The representatives were unresponsive, and the horrendous hold times of more than an hour didn't make it any better. Even leaving a message was an exercise in futility.

It's now been almost six weeks since I placed my order, and I'm still waiting on the remaining pieces I paid for. It's fair to say that my experience with PatioProductsUSA has been less than satisfactory. Unfortunately, with their dubious behavior and inefficient customer service, I wouldn't recommend them to anyone. As some reviewers have mentioned, they may be regarded as scammers. I would advise others to think twice before ordering from this company to avoid similar disappointments.

When I placed an order on PatioProductsUSA's website, I was pleased to see that the item I wanted was listed as being in stock. However, I was disappointed to receive an email shortly after confirming my purchase that the product was actually out of stock and that there would be a delay of a few weeks before I would receive it. This was frustrating, as I had specifically chosen to purchase from PatioProductsUSA because I needed the item promptly.

To make matters worse, when I tried to cancel my order, I discovered that the process was not straightforward. I had to call customer service and jump through a few hoops before my cancellation could be processed. At this point, I decided to wait and see if the product would arrive soon, as I didn't want to deal with any more hassle.

I have to admit that I am not thrilled with my experience with PatioProductsUSA so far. If I had known that the item was out of stock, I would have gone to another vendor who could offer it more quickly. However, I am hoping that my order will arrive in the near future and that the product will meet my expectations when it does. Overall, while I appreciate that things can sometimes go wrong in the ordering process, it would have been nice if PatioProductsUSA had communicated more clearly about the stock of the item I was interested in, and had made the cancellation process simpler.

Like many others, I found my experience with PatioProductsUSA to be quite frustrating. Initially, I was excited to place an order for a lovely patio umbrella that I had been eyeing for some time. However, when the expected delivery date came and went without any sign of my product, I began to worry. I attempted to get in touch with customer service through their phone line, but after being stuck on hold for upwards of half an hour each time, I realized it was an exercise in futility. Despite my repeated attempts, I was never able to get through to a representative.

Feeling increasingly anxious about my order, I eventually sent an email to PatioProductsUSA inquiring about my delivery status. However, I received no response to my inquiry, despite their website promising a 24-hour turnaround time for customer service inquiries. Overall, the lack of communication and lack of a concrete delivery date left me feeling disappointed and frustrated with PatioProductsUSA. It certainly doesn't inspire confidence in their company, and I would caution anyone considering making a purchase from them to think twice.

Hello,

I regret having to write a disappointing review of PatioProductsUSA. I placed an order with them on July 2, but later on, I found out that the product I had ordered was out of stock. They assured me that the item would ship by September 1st, which seemed fair at the time. However, what followed was far from excellent customer service.

I have reached out to the company several times, and each time I have been put on hold for at least two days. Yes, that is correct, two whole days. And as if that was not enough, I am currently on hold for over two hours as I write this review. It is a very frustrating experience to have to waste so much time trying to get through to customer service.

My biggest concern, however, is the status of the order I placed more than two months ago. I have had no updates whatsoever, and I am unable to get anyone on the phone to address my concerns. I am now worried that I may have fallen victim to a scam and that the company is fraudulent.

In light of my experience with PatioProductsUSA, I would advise people to stay away from this company. Based on my experience, they lack integrity, professionalism and basic customer service etiquette. I would like to request that the company refunds my money as soon as possible, and I am sure other unhappy customers would agree with me.

In conclusion, be warned that PatioProductsUSA may not be as reliable as their website suggests. It is my sincere hope that this review will help other potential customers avoid the same frustrating experience I'm going through.

As a customer of PatioProductsUSA, I recently encountered some issues with the ordering and support process. After placing an order, I received an email indicating that my order had been cancelled, even though I had not requested any such cancellation. Naturally, this was concerning and left me feeling bewildered as to why my order was cancelled without my consent.

After four days of trying to contact the Tech Support team for an explanation, I was finally able to speak with a representative. The wait time for chat was quite lengthy at 90 minutes, which was frustrating in itself. When I finally spoke with someone on the phone, I was informed that the item I ordered had been discontinued. This was surprising news to me, as the automated email I received did not mention anything about the item being discontinued. I believe this part of the email should be rewritten to reflect what actually happened.

What's more frustrating is that I still see the item listed on the PatioProductsUSA website as if it's for sale. This leaves me feeling confused and disappointed that the item is actually not available despite appearing otherwise. It is unclear if the website has not been updated to reflect the item's discontinuation, or if there is some other issue going on.

Overall, my experience with PatioProductsUSA was not exactly positive. The unexpected cancellation, the delay in support, and the unclear communication around the status of the item have left me feeling uncertain about whether to do business with them in the future.

I have had an unfortunate experience while dealing with PatioProductsUSA (patioproductsusa.com) that I feel obligated to share with the community. To put it plainly, the customer service department at PatioProductsUSA was terrible; it felt like they were outsourcing to another group that didn't have any information. Even after calling the service company, I wasn't able to receive any satisfactory answers. I placed an order for heaters a whopping 12 days ago, but to this date I haven't received any tracking number. What's more, it appears that the control switches required for the heaters are back-ordered, and despite numerous attempts to glean more information on their status and availability, I have come up empty-handed. It's disconcerting to know that I can't even gauge an accurate timeline for when I might receive these products, nor have any knowledge of alternative control options for the heaters that aren't back-ordered. Suffice it to say, based on my experience, I would not recommend anyone to go with Patio Products USA for their outdoor needs.

Hey guys! So, I just wanted to share my experience with PatioProductsUSA over here. I had ordered a product from them, and unfortunately, my order had to be back-ordered thrice - which yes, is quite inconvenient when you're waiting to receive your order.

Now, here's where the real trouble began. When I decided to cancel the order after it had been back-ordered thrice, I had to wait on hold for over 30 minutes - which is, as we all can agree, LONG. And despite waiting for half an hour, they wouldn't even cancel my order or return my payment.

Honestly, I was beyond frustrated at this point. Their attitude seemed to be "What are you going to do? Sue us... go ahead." - which I personally think is a negligence of their customer service towards their customers.

Overall, from my experience, it seems like if you end up doing business with them, you might just have to throw your money away because you're not going to receive your order or your refund. Honestly, I've had some bad experiences with suppliers in the past but this was, by far, the worst one.

I recently had an experience with purchasing from PatioProductsUSA, and unfortunately it wasn't the smoothest process. When trying to apply discounts to my order, I found that they weren't working properly. When I tried to contact the company to resolve the issue, there was no immediate response as it was after their regular business hours. However, I persisted and was able to get in touch with someone the following day.

I had to choose between waiting possibly a day for a response via email, or waiting online on chat. I decided to try the chat option, which resulted in an extreme wait time. It was tough waiting for long periods of time between replies, but finally I was able to connect with someone. Unfortunately, it turned out that the item I had purchased didn't even qualify for either of the advertised discounts, which was quite disappointing.

Although this experience wasn't the best, I am hopeful that my future dealings with PatioProductsUSA will be better. From my understanding, they do have a positive reputation, and I know that hiccups can happen with any company. I appreciate what they offer, and I hope that any issues I encounter in the future will be resolved quickly and efficiently. Regardless, I will continue to consider PatioProductsUSA as an option for my outdoor furniture needs, as they do have a wide range of products to choose from.

Upon visiting PatioProductsUSA's website, I found the layout to be quite confusing and unfortunately, this led to some frustration when ordering a propane heater instead of the gas one which I actually needed. I also discovered that even the chat advisors on the website acknowledged the layout was a bit backwards from what is usually seen on most sites. Typically, the item that you choose is highlighted, while the other option is grayed out, but at PatioProductsUSA, the opposite is true. The item you are actually ordering appears grayed out, which can definitely cause some confusion for customers.

To make matters worse, when the incorrect item arrived, the solution presented by PatioProductsUSA was to charge an additional $300 to switch out the manifold, rather than simply allowing me to return the items and replace them with the correct ones. This solution felt less-than-ideal and made the entire experience feel frustrating and unpleasant.

While I appreciate that PatioProductsUSA offers a wide range of outdoor products, I do hope they will consider reevaluating their website layout to make it more intuitive and user-friendly for customers. Additionally, I would suggest they review their current return policy and consider streamlining the process so that it feels more customer-centric and less cumbersome, should any future issues arise.