Always Fresh

I am writing to you as we run a business and use your products in our food platters, every time we buy a packet there are always broken sticks and we are very fussy when shopping and always put delicate items separate and even when doing this there is always broken sticks in every packet. The last time we purchased which is every few days as we are a busy business, we bought three packets and could not use any of them, we pride ourselves in our business and suggest different packaging for your bread sticks as we believe all products should come intact, please find attached photos of the last three packets we purchased and also photos of how we use your products in our business
Maree molnar
Jervis bay grazing

Italian bread sticks. 125g Grissini sticks purchased from McDowell Drakes shopping centre on 22/04/2021. Always buys these. First time I've purchased sesame and sea salt without any sesame seeds. Not quite the same when you buy them for the sesame seeds. ...

I bought a jar of "Always Fresh" olives ( 670g) a few days ago and could not get it open. I had this problem in 2013 and wrote to them. This is the response I got: Thank you very much for contacting us via our website with your feedback. I do apologise to learn of your difficulty and frustration in opening our jar products and have passed your comments on to our technical team. Whilst we understand that our jars can sometimes be difficult to open, this is only to ensure the integrity of the product. I certainly appreciate your frustration and would like to mail you one of our Always Fresh jar openers which are very effective in opening the lids of the jars. Please email me back with your postal address details and I will arrange for your jar opener to be sent. Once again, we thank you very much for taking the time to contact us as it is only through consumer feedback that we can continue to improve our offer. I apologise again for the inconvenience caused and please feel free to contact me via the details below should you have any further queries. I never received the jar opener! I had forgotten about this - so that's why I bought the product again after the 2013 incident ( it was on sale). I cannot understand why the business does not apply some effort to do something about this. I am not elderly, not ill and not a person with a disability, but the jar just will not open ( not even with very great force). Surely there is a way to "ensure the integrity of the product" and at the same time enable consumers to consume the product. What hope do people with arthritis, for example, have? This can only be reducing sales of the product. Personal note to myself - DO NOT BUY "ALWAYS FRESH" PRODUCTS. P.S. Saying they were going to send out a jar opener and not doing so was a real turn off. Also I am not happy about having to spend time getting a refund from the supermarket.