The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Yes! Communitiescontinuously raised dp amount and now refusing to return dp

A Nov 09, 2018
This review was posted by
a verified customer
Verified customer

Marnelle trailer park in Fayetteville, Ga has continuously gave us the run around. We got approved for a home with a 5% DP and the day we came in with the DP after calling the day before and told the home was still available it was suddenly sold. Then was told we were approved for another home a little more expensive for again 5% DP. So, we asked since the other home was sold from underneath us suddenly at no fault of our own could we give the original DP for the 2nd home and after the office manager spoke with corporate suddenly we were being told we had to pay 10% DP even though we were previously approved having only to pay 5%. We finally just wanted all the money we had put down in 2 separate money orders and only received the 2nd money order the same day. We were told we had to wait 3 weeks for the 1st payment to come back from corporate. After 3 weeks we called and were told it takes 30 days. It's been a little over a month now. No one returns our calls, no one has any information in regards to the money owed us, seems like no one is ever there. This is theft by deception. We have a receipt with the managers signature stating we would receive our money 3 weeks from the date he signed it and we are still empty handed. On November 2, 2018 I received a voicemail stating that the check needs 3 approvals on it still before it's sent back to us. How the hell does it STILL need approving?!?!?! Give us our money!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • YES! Communities's response · Nov 12, 2018

    Ashley,

    Thank you for your post. We are sorry to hear of the inconveniences you faced, but we are happy to inform you that your refund check is being mailed out tomorrow via UPS Overnight delivery to the forwarding address you provided the community. You should have the check in hand Wednesday, November 14th. Again we are sorry for any inconvenience you encountered.

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