So a I bought a new printer HPEnvy 6155e. It works great and I use it daily. They set me up with HP Instant Ink. That also works great, UNTIL my credit card changed and I forgot to update the link for HP. They sent a note 2 weeks ago saying it didn't work. I have been trying multiple times ever since to change the payment info. First they said "wait until we update our web account". So I tried again the next day but had no ability to log on.
OK, they are just slow. The point is that I have been trying every day for the past 2 weeks to make it work.
And the WORST part is that they have shut off the ability to use my printer until I fix it.
Right now I have the web trying to connect to fix my problem and its just a mass of hazy bars and flashing lights.
So, call somebody - WHO? Can anyone find someone at HP to call? I have been unable to locate anyone. My next step is to pull out the ink thats in there and see if a new cartridge will work. Or get rid of the stupid printer and get a new one, never to use HP again and convince anyone else not to buy one either.
Thanks for your time.
Recommendation: Don't EVER use HP Instant Ink.
1 comments
I've never had a problem with my HP printer and we're had it for close to 10 years maybe longer. We also started instant ink when it first came out and never had a problem with that or payment on it. And at least 2 times my sister had to change payment because of fraud and had to change payment. Again, they e-mailed us and put the new credit info in and no problems with that either. I love HP products. My PC is also a HP, changed from using Dell products, which in my and others suck.