The complaint has been investigated and
resolved to the customer's satisfaction
Yellow Cabterrible phone service

M Review updated:

My husband works for Advanced Beverage Co. and they pay for him to get free taxi cab rides if he ever needs one to be safe. On Saturday the 21st, at 1:00 am we called Yellow cab to get a taxi. We waited, and waited and then finally I called back 30 minutes later to see the status. She told me it would be about 15 minutes so we continued to wait. 15 minutes later I called back to see what was going on. By now we had been waiting for 1 hour and 30 minutes. I was very upset. I tried to call a different taxi company but yellow cab is the only ones that services Advance Beverage. I finally called back very upset and she kept hanging up on me. I finally got her name and her supervisors name, which is Vicki and supervisor Tony. She would not let me speak to a supervisor and she never sent a cab for us. I can not believe how disrespectful she was and how a cab never came.


  • Me
    Meylan Nelly Dec 29, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Taxi Fare paid twice on décember 19th. See attachment


    0 Votes
  • Dr
    Dr. PY Sep 07, 2019

    Cancelled again. More than 5 times cancelled by customer service. Please reimburse for Dr. PY Sun's time. Otherwise, besides negociated penalty, will complain with superior of yellow cab.

    0 Votes
  • Du
    Dustinboldt5 Apr 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Filing a formal complaint about Yallcab Sa Operator 914. Conduction of operation caused many issues within my community. At first vechile operation was speratic which inturn impeded locals ability to drive and or park. Operator was informes and did nothing to solve the issue. Then remained parked for the next hour in the same spot.

    0 Votes
  • Sh
    shellyreneebrown Mar 20, 2019

    After standing in the taxi line and Newark airport and receiving a receipt, the Taxi driver from Newark airport wanted me to pay cash. I said I only have credit cards. I was charged an extra $4 fee, on top of all the other extra fees, to pay by credit. The drivers try to make you pay cash!

    0 Votes
  • Ro
    Roger Allen Nov 01, 2018

    Three different times I have not been picked up send cab for other people going to complain with the disability board and metro msp is run by yellow cab of Houston tx and Metro lift they have left me stranded too many times and I am disabled

    0 Votes
  • Cu
    customerisrightsometimes Feb 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    totally not right at all! I can't believe ppl sometimes!

    0 Votes
  • De
    depeche956 Jun 26, 2009

    I've been living in Houston for about 10 months and this is the first time in a long time without a car. I started working not too far away from my apt and a friend told me about Yellow Cab. I wasn't used to big city living, so I wasn't sure how Taxi's and the Metro worked. During a good day, I w0uld take the bus, but at night, they don't run that late.

    So I started calling YELLOW CAB. I spoke to some nice people, but majority of the dispatchers are ghetto-ly rude! They talk to you like you're stupid and have no respect.

    The cab drivers on the other hand, are horrible! Majority of them are African. I am NOT racist because I am too come from a minority. Anyhow, they are GREAT at ripping you off. In HOUSTON, CAB#: 187 stops his meter BEFORE he gets to your destination and gives a random over priced limit. I understand it's a dollar more because it's night. But when he's still adding some more numbers in there, it is uncalled for!

    They take advantage of those who are limited in transportation. PLUS, HOUSTON CAB# 1616, who drove around the whole parking lot "just to get out of there" was completely unnecessary. They'll take the long way home, drive really slow or circle your workplace to pick up that price.

    Because of all this ruckus, I asked the dispatchers to not dispatch CAB# 187 mainly. So everytime I request a pickup, it always says for CAB #187 to not respond. Well, one night when CAB# 1616 came for my coworker and I, starting asking questions about CAB#187. First of all, that is UNPROFESSIONAL to instigate their coworkers. But then again, we strongly feel that they did that on purpose because they all talk in their native language and tell each other what we have to say.

    Just yesterday, I started calling for this other Taxi line called Liberty Taxi...That company is the best customer service I've EVER received. (not only regarding taxi companies) They're polite, they say THANK YOU, and do NOT rip you off. I've never heard of this company, but gave me the decision to NEVER GO BACK TO YELLOW CAB TAXI SERVICES!

    0 Votes
  • Rk
    RKing Apr 01, 2009

    I travel every week to Nashville from Denver. On the way back I get a cab from the airport. This time I was stuck with Yellow cab. I had a driver whose stars aligned with a tortoise (might be a snail even). He was driving at 35 mph on a 50 mph road.

    I typically pay $65 (including airport tax and tip) to the other taxi's

    Anyway by the time I reach home in this Yellow Cab Snail mobile, the fare has jumped to $78.25. I tell the driver that this is something I have not seen (the fare) and he goes off on giving me a lecture saying that I have a choice to not to take his cab etc etc.

    I called his supervisor and left a message. I never heard back from them.

    Looks like I won't be riding a Yellow Cab.

    0 Votes

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