India Yamaha Motor

Hi to all,

I would like to inform that my name is gaurav Dhiman and I have buy a new Yamaha fz bike on 21july 2018 at northern Yamaha dealers, faridabad and I m very disappointed with Yamaha bike. The main issue is bike is vibrate after 65 km. I m already check my bike at northern service center. But they do tight some bolts and chain. But problem remains same. Very very disappointed with Yamaha bike. I never purchase any Yamaha bike in future and also says to my friends don't buy any Yamaha bike. Worst bike and their services.

Hello Sir/Ma'am,

My motorcycle (yamahar r15 v2) was having some issue regarding loosing acceleration. I went to the service named YAMAHA WHEELS, pin:144401 then it happened:

1st day.
I went to the service centre with the issue, they started searching for the fault, after nearly 4 hrs (cleaning the fuel injector, and looking here and there) they said your bike is ok now we have found the fault you can take it, i went out for a test ride the issue didnot get resolved and then they again took it inside and then again looking here and there they changed the sparkplug which was perfectly fine. I repeatedly asked them did you guys find the fault they said and somehow convinced me to believe its perfect now(here the cheating session starts). I was taken to the counter, they said your bill is 500(120 sparkplug 200 cleaning fuel pump and the rest labour) then they asked me to pay without bill because gst and few other taxes will be charged and they were being so sweet and finally i managed to pay 400bucks. One other guy took the bike outside and said now its perfectly fine. I came out and took a test ride again, the issue didnot get resolved, the bike was loosing acceleration and the engine was shutting down again and again. I again called them they started making faces already and again somehow convinced me to keep the bike and come next day so that they can look after the issue again. I again asked them that you guys already charged me saying you found the fault and fixed it, they again formed a group the manager, the workshop guy and one more guy convinced me to keep the bike and come next day. I again repeatedly asked them not to put any new part without letting me know because i was afraid they would charge me for things that are not necessary like the spark plug and asked them to call me and ask me before putting any parts and they agreed to it. As being a mechanical engineer i had overview knowledge of engines and parts. I left.

2nd day.
The next day i got a call from the manager around 12 pm(no:+[protected]) saying we found your fault, the original part costs 10700INR and therefore to save your money we have specially called a guy from other service centre somewhere from hoshiarpur with a fuel pump from a totalled bike and we have changed it and we will charge you 5000INR (cheating and looting continues) and they also said we will you return you the fuelpump which was in your bike. I was freaked and asked them repeatedly who asked them to change part without my consent. I went to the showroom in the evening and then i asked him the same thing, they said if you don't want to keep the fuelpump that we have put in your bike, you can pay us 1000 INR as labour charges, we will again put your fuelpump and you can take your bike. I asked them what type of customerservice is this, if i don't want to keep the part which they had put without my consent and you are charging me for this and that, i even said i already paid 400 INR for the issue which did not get resolved and then grouped again by calling the workshop guy and started showing me cctv videos. They were showing me look at this guy he came from so far, he doesn't even work here just to work in your bike and you have to pay 1000INR as labour then only we will let you take your bike. I was shocked with the experience as they were forcing me to pay either way. I went outside to think, i was in a hurry as i needed to shift delhi the next day.
I somehow managed the money from my friends and then went inside. They said we can do one thing we will keep your fuelpump and we will charge you 4000INR for the used fuel pump without any bill. I paid the money took my bike and left. Just after riding for 10 the bike started making some weird noises which was coming from under the tank(somewhere where the fuelpump is placed), i called them up and said them the issue and they were like we will look into it bring it to us, i already had a doubt they are planning to make more money. I said as i am leaving for delhi i will just park my bike and i will bring once i come back because it was already late and the service centre was closed and i was leaving the next day. They said its fine.

3day. July 23.
I reached jalandhar and i took my bike to the service centre regarding the issue. I reached there they were like making faces and avoiding me and asked me wait in the waiting room. Waited for a while then i went to the workshop guy and asked him to look into it as i was in hurry and i was returning delhi the same night. The guy replied its my lunch time please come back after 2hrs. I got freaked out and said him that you already know what is the issue just have a look into it and let me know. He came out I ignited my bike and told him about the noise. (The cheating continues as expected). The guy put his mobile torch and looked for a minute and said the noise is there because a screw is missing near the fuel pump and it will cost you 1000INR and also the screw is not available at the moment we will order it and have to leave the bike and go. Everything was happening as expected and they were trying for a next round loot. I went to the manager and said him he is like yes you have to pay 1000INR for the part and leave the bike. I said to them see i have been riding this bike since so long, there was no such issue before, after i came here to fix my bike to fix it all these are happening and i have already paid you 4400INR for my concern but it didn't get resolved yet and it was even less than 10 kms the bike started making that noise. They replied its beyond our policy the screw fell down its not our fault and we cannot assure you about that.i said them it was you who opened the bike without my consent, it was you who said we have fixed everything and everything is perfect and even i asked what type of service centre is this if the customer cannot ride his bike for 10 kms after getting it fixed and repaired from service centere for two consecutive days and after paying 4400INR. Their reply was we can't do anything, the screw fell down you need to pay 1000INR to get it fixed and it was not our fault. They were using their same strategy by grouping me and said do whatever you want to do you can mail to anyone you want but we won't work. I refused to them and i came back. (closing of getting cheated again).

I Please request you to look into the matter seriously and please take some action immediately.

Thankyou.
Regards: Subham.

Hi Team Yamaha..

I'm Samuel residing in Vellore, Tamilnadu.

I gave my Yamaha Ray ZR(this is the 3rd service) for service on 15th August 2018, I asked them to change the speedometer cable which was not working.. Evening I got a call from service center saying that my bike is ready, I went to collect the bike, they asked me pay for the service, I paid them(actually they have to give me some little balance) I took the bike and started to home and then I noticed that speedometer was working again, I returned to service center and asked for it, then they're saying that the cable is not in-stock so they asked me to come tomorrow (that's 16 August 2018). As they asked me to come even I went but the response they give not at all acceptable, they asked me to wait and even im waiting since a longtime. No one ready to see my bike nor come and tell me something. And they have not done the things which I have mentioned in the complaint coloum when gave for service. I love Yamaha but not the service.

Service center:- Vedha Moto Corp, Next Chennai Silk, Near District Collector's Office, Vellore.

I request your goodself to see to this issue and do me a favour.

Thanks and Regards

Samuel.

Many greetings to customer care team,

I bought yamaha saluto 125cc bike on 29/01/2018 at your dealer BIKES INDIA AGARAM CHENNAI - 82.
I was admire over this bike because of its design and millage
Now bike running around 15000km, all services done by the above dealer.
The next day of 3rd service i had the problem in kicker and that was sort out by the dealer and charged Rs.300.
Now i have the problem in Battery and i went to the dealer and shown they told battery has to be changed and they asked the warranty card but couldn't able to produced.
Now i was fully upset my estimation level slowly going down.
Please do the needful to me.

Regards.

N.Prabu.

I bought a yamaha GP 1800 brand new last year from Cycles 128 of Beverly Ma. I also bought an extended 5 year warranty. I bought yamaha over sea doo because I have read some good reviews and low maintenance. I had an older 2003 xlt 1200 which needed a few motor every season. I said enough of that, I will buy a new machine and be maintenance free for years. 2 mnths ago I scheduled a checkup with cycles 128 becuse my ski was taking on water. Waited a month for a day and they have now had it for a month. 2 months later now I am told that my hull is cracked. There is jo damage and no abuse, this sk has been meticulously maintained. They informed me that his may have hapened from factory that these new nanoxcel hulls are weaker than the older ones. I read up on this and found out that this is true. These hulls are built cheaper and lacks stability where it needs it. I am now suck with a $20, 000 purchase making payments on a junk ski. It's not just about the wait or that I should be happy it's under warrenty, I am absolutely not okay with having a ski with a cracked hull. I dont want it fixed and brought back after it's been torn down and patched just to maybe break again. Taking nuts and bolts apart that dont need to be is just going ro open up a can of worms. This ski is a lemon and I want it replaced. I'm not trying to point fingers whether it's the dealership or if its yamaha corporation, but as the buyer I dont need to be the middle man. Online there are so many cases of broken and cracked hulls. I am quite honestly nt even interested in another yamaha if this is the case. This problem needs to be rectified. I should not be stuck with a ski with a catcher broken / cracked hull. That's not what I spent 20k on. If you or your family bought a ski a bike or a car with a cracked frame I could guarantee that you guys would want it replaced. N one wants to be stuck with a cracked frame or cracked hull. Put yourself in my shoes. Please as a long time yamaha customer, I hope this problem can get fixed. I have pictures of the hull. It's not good. ..

Thank you

Craig Marc-Aurele

Hi Yamaha,

It was a bad idea to tell me that I bought the product that was bad for me. This bike has slipped three times, which caused me a lot of injury and the bike was broken.

These bikes were purchased in April. I loved this product, I loved Amry color so I booked the amry color bike and gave it 5000 rupees already, but the dealer later says that I do not have these bikes and now Yamaha stopped making the product. Can take another bike, I took Yamaha Night gray color bike

After a few days, I thought that the bike is sliding the right bike and I took it to Kangra Bali Yamaha's agency. It was served to me and I told them the problem of bike, they served the bike and I came back with my bike. But bike have same problem again.

And this again slipped on 2 June and broke. So I came with my bike in Yamaha's agency, DK Motor, Hoshiarpur for part repalement. When I got a bike, his reading meter was not working. The brake liver was like the underwear, but they did not do the right thing, the Bike have repair of that agency and part was change in the bill but some parts were not changed in real, so after finding damaged after that replaced.

Kangra went to the Yamaha Agency in after three days, they said the handle of the bike is pipe defective, but we had replaced bike handles pipe three days ago. And they also corrected the break liver. But the handle pipe was not okay and it is rolling again.

You tell me what to do now, if I took the product of Ima or made a mistake, or it was my misfortune that I had bought such a bike.

If you are driving Yamaha's bike and your way becomes an Accident then you will go to the nearest Yamaha service center. After that, if there is any problem then you should go to the same service center as the expert of Yamaha speaks then you How far away this center is from
Why do we want to get our customer to like a dog, why did we make a mistake by taking Yamaha bike

Bike Chassis Number is ME1RG4421J0130814
Bike engine No G3J3E0198433
Model No Yamaha FZS (TC-RG442)
Color MATBLACK2

Regards
Parveen Kumar
Mob [protected]

I purchased Fascino Scooter from Keerthan Motors, Chennai-600 058. Vide Tax invoice No : GST/0026/18-19 (tax invoice from Sun Motors, Anna Nagar Chennai 600 102) dated 05-Apr-2018.

I am not satisfied with the product. I agree that Fascino is successful scooter in market, with this belief I bought this scooter and have faced FAILURE that my electric starter was not functioning properly. I addressed this failure during my first service on 10-July-2018, Job Card Serial Number 1829, Keerthan Motors, Chennai 60058. After completing first free service they removed battery from vehicle and asked me to run vehicle without battery two days I struggled with my leg kicking (why I should buy scooter with electric starter?) again I asked them about my battery they installed some other OLD battery (not the one I purchased with scooter).

Now the reply from Keerthan Motors sub-dealer is that the battery which was originally supplied during my purchased got failed and I need to run the scooter with their supplied spare battery. This is totally not acceptable to me.
1. How come well known JAPANESE TECHNOLOGY battery gets fail in two months duration / 1600 Kms running?
2. If the battery fails with in warranty period dealer need to ensure of replacing brand new battery with NEW BATTERY WARRENTY CARD.

Now I am running my scooter with unknown old battery provided by Keerthan motors. I do not know the health of this battery if I am lucky the battery will function else this also get failure for which I do not have warranty card to claim failure if be.
Great service by JAPANESE TECHNOLOGY to INDIAN NATION.

I lost faith in trusting the casual approach by dealership management. In a word I simply wasted my money in choosing his product. Customer care systems also so casually designed that consumers always there to have PAIN and manufacturers always enjoys pleasure.

Deeply disappointed.

K Gopalakrishnan

Dear Team,

This is regard to my bad experience with Yamaha service Centre - jain motors bike pvt ltd.

I'm writing this mail over my worst experience with Yamaha Service Center.
I have given my bike for service on 2/6/2018 at jain motors bike pvt ltd - Valasaravakkam,
The service in charge had promised me to deliver my bike on 21/6/2018 but they failed,
followed their commitment changed to 30/6/2018. and i told change all outer look (fiber white --red color) and full proper service also.
then outer look is good but service is very worst no improvement in bike . i spoken to service person they told rotation day it will fine, but it going worst like
front suspendsen make sound, an engine . i paid full amount but why the service like that. I went directly to your Yamaha service
center and checked with the service Incharge, told me that..

100000

Hi .. i bought a new yamaha FZS from Paras yamaha showroom in thousand lights chennai, TN. I got this bike after a long struggles, confusions and issues in delivery.. now i have ride around 100 kms in this bike.. the very next day of my bike delivery, i felt that there is a wobble in front wheel.. but i thought it can be low tyre pressure causing this.. but even after i filled the tyre pressure correctly, i can sense the wobblings still.. am a fond lover of yamaha bikes and am very much frustrated i kindly advice you one thing.. please have a quality in the product you manufacture and keep up the trust people have on yamaha..really embarassing.. please suggest me the way this wobbling problem couls be solved.. i want this wobble problem to be solved somehow. When i asked the showroom people they ignored this issue.. but i am very much frustrated with this prblm. Kindly solve this issue.

Sir I own a Yamaha fascino scooter .last week I have given to 3 rd service at holy land service centre, poothota near to vaikom .They barely washed the scooter and may be changed the engine oil perhaps which also I'm not sure.After three days of service I got stucked in the middle of the road as part of starting issue.When I given the scooter to a local workshopman they said that the service was not properly done.They haven't even cleaned the spark plug which was filled with dust and fumes.Also I feel the rust was present Al there on the screw threads.If they have opened the cover below the seat they would have seen the rust and might apply grease.please see this as a major issue with your service centres and I expect a good action from your side.
Thanking you
Elby

Okay so I am going to write what's my problem is. Firstly, I want to say I purchased this bike in hurry and it's first time I am buying bike, so I just asked the price and this happened to me -
I purchased Yamaha Fz 25 from Ride on Auto Aligarh on finance and paid around 80000/- as down payment and was told by financer that my tenure will be for 36 months and of 2653. Later I got message from Hdfc about loan approval and I have to pay 2643* 33months.
Financer called me and said pay 3 months difference amount to showroom or me.( FRAUD -1) I called HDFC and they cleared I don't have to pay anything and cancelled my two policies which financer applied on me without Informing (FRAUD -2).
Then I asked Manager Amit about Amount, He said Amount is 144129 included taxes . I said give me in written what's included or what's not in this price. He said I will provide anything in Written.(FRAUD-3)
He took money for Helmet and accessories and still he is not giving me any .
I asked him why you imposed Helmet charges and accessories, He said I have to pay as I already paid that amount to other dealer (JM motors Agra).
I have issues with the bike from 2 day of purchase-
1- Bike starting.
2- Engine Vibrates even in 60kmph and hheats lot
3- Engine feels sluggish and struggling to reach 100.
Later I asked Amit from where he brought the vehicle he said from it's Godown which is 9 kms away from the showroom. And after one month he is telling he purchased from Agar and this bikes come to Aligarh on tempo.
I called Jm motors Agra from where they bought this bike, they told me bike is sent to Aligarh while by riding it.(FRAUD -4).
Distance between Aligarh and Agra is 90 kms, so it's obvious they ride that bike above 80kmp atleast to Aligarh. Because of this my bike is full of vibrations from the first day and gives average below 30.
Second day of my purchase bike is not starting, dealer promised to change it but still they haven't even after first service.
Afterfirst service bike is become worse and bad then Pulsar 220. Overheat, vibrations etc.
Showroom owner is not providing me Bill of anything, I don't have bill for 144129 which is expected from them.
• I need help, I made complaint to your toll free number and they're just playing with me from 15 days and I am not getting any reply.
Help me ...I want complete refund or replacement of my bike at cost. I am not satisfied with this bike and have doubt this is Test drive Vehicle.
And this is being ride to Aligarh, I have proof of Voice recording of JM motors Agra, showroom Manager Vinod.
HELP ME.

I send my bike to fix it in yamaha work shop under (AL-BADI) name after he fix the bike the performance is LOW and the bike all the time is hot when I back to them again the service mana. and his name is (Mr. SAMI) he say it's not our problem but he was changing the clutch plate and thermostat
my name is ramy mob. +974-[protected] Doha state of Qatar

Hello Sir, I buy it Yamaha Alpha on last Deepavali on Yamaha offer with tour package and some, but in Yamaha Walter showroom they not issues any offer till day, ok I forgot that all so, But in the Alpha model they some issues on Speedometer sensor problem I told in Yamaha Walter Shower, Rettery

They are response properly for this issues till on this month I drive only 1000km it self, but I given 2nd service on 1st serice they take for one and half month for clear this speedometer sensor problem, but not clear and again I give it back to 2nd service for last 2 weeks but still now they not find out the issues and response me, I already one complaints about this issues, a person call and told he speak about this issues, but no use for me, what can I do for it. My friend also get this problem on Yamaha alpha model speedometer sensor issues.

Today I have given my Yamaha FZ vehicle TN40 C 4716 at Salem service station at10.20 am. Around 3.30pm I received Confirmation for completion of service. I found the bill to be 2100/- but while paying the bill through card the teller claimed that additional 1. 25% will be deducted. I was pulled back after hearing this. On enquiry he confirmed that for card transactions the said additional rate will be applicable and he asked me to confirm with center manager. The center manager also revealed the same. Also added that as they have to pay this rate to bank they are collecting it from customers. On hearing this I was shocked and tempered. I know what real service is! I am a banker and working in service domain. No RBI has made these conditions. And in these 9 years I haven't paid anything extra. This is completely disgusting. Worst service.

I'm Dr. Prithivi raj s/o K. Sampath maharaja (superintendent engineer, TNEB) my mobile number [protected], [protected]. My bike is yamaha fz-S version 2.. Bike number is TN-31 BE-3323. My bike met with an accident and I gave to sairam motors, padi, chennai, Tamil Nadu, India on 20.2.2018. While giving they said applying insurance would delay repair by 20 days and incase of paid service they would service my bike within 4 days.. So I accepted for paid service. But even after 20 days they haven't returned my bike. Every day I call they said that they would return my bike within 2 days and that 2 days increased to 21 days till today. When I called yesterday, they said that bike was made ready and could be delivered yesterday (12.3.18) evening.. So today (13.2.18) when I went to take my bike, they were saying that bike isn't completely ready and they will deliver today evening because fuel indicator isnt working properly.. Its so bad atleast they could have called me and informed me earlier.. Im a doctor, they are wasting my time in my busy schedule, worst customer service.. When we question them for delay, they were saying that each day they were repairing 140 bikes and special care couldn't be given to my bike.

Hi, saruhasan here from chennai. I have purchased fz v2.0 in 2014, exactly in one year time I come across an issue with the chain sprocket were while running it creates a grinding sound near the small sprocket of the chain (Near engine). On a repeated basis I have visited the service center paras yamaha, mount road, chennai also walter yamaha, kolathur, chennai, which was good they tried helping me but even they wouldn't sort out the issue. Every time the bike goes for service while returning the grinding sound starts which is intolerable. This happens almost for two years and still continues. Moreover, due to this, I have changed the chain sprocket, clutch plates but still, it remains. This made me come to a conclusion that I shouldn't buy yamaha products. If, need to continue with the same expecting a solution on an immediate basis. Some periodical basis the rear tyre wobbles but they stated its due to the chain. I am very much scared to drive this bike in rainy seasons and in sandy places. Kindly resolve with care and looking your valuable customer because past three years my service is been done only in yamaha service center (Paras yamaha, mount road). Kindly do the needful asap. Thanks, l. Saruhasan ([protected]) email: [protected]@gmail.com

would like to put some issues in your knowledge. I bought fzs from Maharajganj showroom dated 25/5/017. Within 2 months of purchase I started facing problem with motobike such as chain sprocket, tire, headlight, front tire ball baring, drum brake. Almost every where I noticed problem after tire chain at your one of your service centre located in Jamal I got bend on my rim too, I have talked to bibek Koju and Mr Yadav regarding all this issues. He helped me out to fix certain things but it was not done professional way after spending whole day at your work shop and had to argue with your staff to let my problem hear. honestly telling very poor customer service experience, not only me many more customers where also very upset with service and P.R. I would like to inform you another things also that my rim was ok before my tire was replaced im 100 % sure. Bcz my tire cracked issue was informed to teku head office they even checked my bike in teku At that point there was no bend on my rim, at Jamal yamaha work shop they replaced my tire. If there was a bend they should have informed me before and after receiving my bike they never did that, next day I did my 4 service at Maharajganj yamaha service centre they also didn't inform me abt bend I came to notice that issue when I revived my bike from service centre, I was surprised when I saw wobling back tire. Due to bend on the rim. And now no body wants to take the responsibility which I don't want to accept at any point. Your service centre are not following the guidelines they charge as per there convinence. Every work shop of yamaha should be inspected to maintain the standard. Voucher base service is very poor. For tire liquid they try to charge me 550. And to replace tire they asked me to pay another 300. At Jamal work shop the product which cost less than 250 at market your service centre charges 550 to 600 for liquid and they even don't provide any warranty for the product . We are forced to buy in double amount this is sign if negligence from your team. Authenticity and genuine parts and other product used in yamaha should be approved by your head office which I found is not happening on ground lmost Every service center. They just don't care to do there own job as per the flow chart provided by your comapny. I would like to put all this issues at your notice because end of the day customer service is very important . Yesterday I have discussed this all issue at teku head office with Mr Ishwar Yadav and Mr Bibek.

I hope you will look into this matter as soon as possible.

For any further inquiry or question please feel free to contact me at [protected]

Sir, I recently I bought a Yamaha Fzsfi and the recently bike has started to show problems. The bike stopped in the middle of the road for 2 times. The service center is putting a blame on me saying I have to run the bike for 1hr regularly. Now, after buying a bike of Rs 1, 01, 000 if this happens with me repeatedly in middle of an empty road who will take the blame. The service center has already been notified. Now the only option left for me is to approach the consumer forum, for deficiency in service and for cheating the customer by Yamaha motors. I am completely fed up with your disgusting customer service and now the only option left for me is to approach the consumer forum and take a stringent action against you people.
Contact no- [protected]

Thanking you,
With Regards
Advocate Suman Patra.

I have brought of YBR yamaha Motor cycle on November 2014, Only Two 2 years completed, Now I faced silencer Problem. Its only a manufacturing Problem, I complained number of times to YAMAHA authorised service centre, Nagercoil, Kanyakumari District. But they are saying its a manufacturing problem we can't do anything, & refused to replace the silencer. I bought this BIKE by considering that YAMAHA is a great brand but I am so disappointed by this product. .
I am raising this issue to you all to highlight that I am totally fed up of your after sales service. I have decided to approach consumer forum. I have never seen such unprofessional attitude anywhere and yours being a YAMAHA brand, I wanted to raise this issue with you all first to raise that I have a horrible experience of YAMAHA. Please take your manufacturing defect product & REPLACE with new one. Waiting for prompt response.

I am Maulik Gosai([protected], [protected]), Ahmedabad.

I have purchased the bike(FZ-s) 7 days back, after 1 day i found the cover above the rear tyre was misaligned for the same i consolidate with nearby service centre who asked me to give Rs 100 for one screw which was not found in the bike, after that i am facing the tremendous burning smell from the engine, nor am i able to drive because of heating in the engine after 5 -6 KM. For this i went to the Global Yamaha from where i purchased the bike, they told me that such burning effect is normal in New Bike. i had digest this also. Now I am facing unwanted sound from front tyre and might be some particle accommodate in the rotation part, due to which the tyre is not rotating properly, Global Yamaha is not answering my queries properly. in 7 days of purchasing my bike, i have not ride the bike and facing problem in all sort of things. i really had a bad experience with Yamaha. i was firm believer in Yamaha but by this i will ask all my friends and relatives not to go ahead with Yamaha. Not only this i want Replacement of Bike or my Money Back. Or else i will have to go legal way for the fraud you guys did.