Mike Maroone Colorado
reviews and complaints

I purchased a used truck from Mike Maroone Chevrolet back in September. In the purchase/finance agreement was a warranty package for approximately $1700. I have never gotten any information or paperwork about it to be able to use it. I have called them numerous times to get the info on the package. Either to have it mailed to me or emailed to me. So far they have only told me they would get back to me on it or transferred me to someones voicemail and I never received a call back, nor have received any information about the package and what it covers or any information. I believe this package is just something for them to get more money for the vehicle and never intended for it to be a valid package.

We took our vehicle in for a diagnostic which we were told when scheduling the appointment was a front to back diagnostic fee of $160. When we showed up for the we were told with a front to back diagnostic specific problems wouldn't be pinpointed so we had to choose or pay double, so we chose just to pinpoint the one issue we were having with the vehicle. diagnosis and call back was to be complete by the end of the business day, we didn't hear back so I called the following day around 11am. I spoke with the tech, she informed me they hadn't pinpointed the issue and hadn't done a front to back inspection either. I was told in order for them to continue with their diagnosis id need to pay an additional $510 to equal $670 for just the diagnostic. We went to pick the car up and were charged $190 with no diag. Reasonably I didn't think we should of been charged since we didn't receive a front-back inspection or a pinpoint diagnosis.

I found a vehicle online with this dealership - I contacted them and got all information about ordering - The vehicle was shown in a photo fully loaded with an extra parts package that comes with them for an additional cost. I was told that the package had not yet arrived from the factory but would arrive within a couple weeks - I decided to purchase the vehicle and have them ship me the parts for a local dealership to install - both parties agreed. I received the vehicle on 3/18 again was told that they would let me know when the parts arrived. I reached out on 3/26 and they still were not here.(I have uploaded all times I reached out) It is now 7/3 I still do not have anything - no one has reached out after leaving messages- I have contacted the GM corporate office with no response - Case # attached - I have all text messages received from sales on phone. All parts are available for delivery on the GM website - Where are my parts that I already paid for?

On Mar 3 2021 I purchased a Chevrolet Tahoe from Mike Maroone Chevrolet. I was tricked into purchasing overpriced service plans by the finance department and lied to about the true cost of the plans. I requested a full refund of the two plans on Mar 3 about 2 hours after the purchase was completed. Marcus Mackey in finance had me fill out a form to cancel one service plan and only said that the other plan was nonrefundable. I notified James Crespin on Mar 7 that I wanted a full refund of $3294 for both of the service plans. Ken Tomei responded on Mar 8 and offered a full refund of $3294 for both service plans. I received a partial refund of $2695 on Apr 15, however, it has now been 4 months since the refund was offered and I still have not received $599 of the refund. Ken and James have failed to respond to my emails since May 6. I have attached email pictures detailing my complaint to James Crespin and Ken Tomei's response. I am requesting the remaining $599 refund be issued.

I purchased a vehicle a 2017 Chevy Cruz on May 31st I was told vehicle would be financed thru crescent Bank I needed to pay 300 dollars within was hoping the first 2 weeks to the dealership for down payment thats all bank was requesting because I had been going back and forth for 2 weeks to ensure approval before I came into buy car even went as far as direct buying online was told that everything was approved and we would be good to go so I go to dealership to get car got the car well few days go by they start messaging asking for bank statements and I advised I would get those well then the manager calls me harrasing me after the 16th day saying to bring car back bank won't fiance being very unprofessional and rude well bank sent me a letter saying if dealership drops off 3000 they will finance so basically sealer dropping some warranties well at this point dealership won't respond can't register car haven't sent dmv anything dealer broke contract now need to finance me per co

I purchased a certified used vehicle, 2016 Chevy Dooley, with a nationwide warranty and it still has a factory warranty. The vehicle was deemed a safety hazard because it was modified and had a DPF delete, aftermarket parts, the muffler was altered which burnt the break line, harness and wiring. DPF Deletes are not for street vehicles, and this was never disclosed at the time of purchase. No dealerships would honor the warranty because of this. Contacted Mike Maroone South and the issue is still not resolve and it has been 3 months. They are unwilling to pay to bring the vehicle up to code so the warranty they sold would be valid. They instead cancelled the warranty and said they would pay to do the bare minimum to get the truck in running condition. They offered to put us in a another vehicle and charge an additional $15,000.00 after we already paid $23,000.00 down payment on the vehicle we have. This is the worst experience ever. They tell us they will call us, and they take several days to get back with us. We have been very patient but, this is ridiculous.

I submitted an inquiry online to trade in my car. Shortly after that I was contacted via email, text, and telephone from a Internet Sales representative, Justin *** from Mike Maroone Chevrolet South in Colorado Springs. He called me and my wife multiple times, texted us relentlessly and emailed us constantly pressuring us to purchase a car from him. After explaining to him that we were not interested he continued to contact us via his Virtual Assistant (Alexis ***). At that time he set his Virutal assistant to spam us with email, text messages and robo-calling us non-stop. When responding to an email from Justin *** and his Virutal Assistant explaining we were not interested he became belligerent and was very unprofessional, begging us to do business with him then threatening us when we did not comply to his demands. He works for Mike Maroone Chevrolet South, his Cell is [protected], @***, [protected]@marooneusa.com, [protected]@meetauto.com. He was rude, ignorant, impolite, insulting, condescending, and demanding. This harassment went on for for a period of weeks. Finally, we started receiving calls from his Sales Manager trying to cover up the situation. I will never do business with Mike Maroone Chevrolet South in Colorado Springs and advise other customers to avoid this dealership and especially this sales person Justin T ***.

Note: New brake pads have 10 to 12 millimeters and should be replaced at no less than 3mm. At 2 mm, the pad will begin to grind against the rotor. Twice in the past year, I've had to spend a total of $1,500 on brake replacement a month after being told by Maroone in writing as part of an oil change that my brakes were just fine. The first time in October and then again a year later. In 2019, just a month after an inspection that indicated all was fine, (a reading of 9 mm on all four brakes) the left front brake pad was grinding against the rotor indicating a reading of 2 mm. It's not possible to go from 9 mm to 2 mm in the 2,000 miles I drove. It cost almost $500 to repair and I was told by Maroone at the time, caused by dirt or mud in the brake assembly. I no longer believe this to be true. In 2020, just a month after an inspection that indicated all was fine, (a reading of 7mm on all four brakes) both front pads were grinding against the rotors. It cost $1,000 to repair. Again, it's not possible to go from 7 mm to 2 mm in the 3,000 miles I drove. I had a discussion with the Service Manager regarding the incidents and he told me that it was my responsibility to request that his personnel remove the wheels to adequately perform the inspections. He also told me that the company that routinely rotates my tires should be the ones to do the brake inspections. It's clear he is only too happy to shift the responsibility to others in an attempt to remove culpability from Maroone. How is it that they could provide readings of 7 and 9 mms if they were unable to adequately perform the inspections? If a true reading had been reported in both instances, I would have immediately replaced the pads at a cost of about $300, $1200 less. I am asking that Maroone reimburse $1,200. I have adequate documentation to support the facts presented above.

Im currently in a negative situation with Mike Maroone Chevrolet south. In essence, I am getting screwed over and my overall experience thus far has been horrible and less than satisfactory. On May 13 I brought my 2006 Pontiac GTO in for service because I was having manual transmission problems. Specifically grinding when manually shifting into all the gears. My service advisor was Kevin McCumiskey. Ater diagnosis, he advised me that I would need a new clutch and that my throwout bearing/slave was bad. I made it very clear to him that I wanted/needed this repair done with all GM oem parts. He verbally assured me that they would be installing GM parts. During and after the repair I had asked Kevin for confirmation on several occasions about having GM parts installed on my car. On May 20th my repairs were completed and I payed $2486.00 for a clutch job. I did notice that the receipt was not itemized nor did it show parts numbers or any oem reference. I did point this out to Kevin. He said it was ok in relation to the two year warranty cause it was in the system. In hindsight I should have insisted on a printed itemized receipt. On July 2nd i began having concerns over the repair cause I was experiencing intermittent grinding going into to third gear. I texted Kevin to let him know and asked for his advice. I did'nt recieve a rerurn text however i did recieve a missed call from Mike Maroone service dept. I texted Kevin and told him I was sorry I missed the call and asked him to please call back. I recieved no reply. I would later (May 30) learn that this call was from Michael Tolmich and that Kevin was no longer employed there. On July 28th I began hearing "clutch chatter" at idle and at clutch out. This noise would dissapear when I applied slight foot pressure on the clutch pedal. I sent a text to Kevin describing this new problem and that I was planning on bringing the car back in. Upon appointment, I brought my car back to the shop on May 30th where I met my new service advisor/manager Mike Tolmich. I explained to him the clutch problems I was experiencing as well as the fact that I had just had this car serviced here for a new clutch. I also had expressed my concern/anxiety over the prematurity of having only put aprox 300 miles and 2 months in on a brand new clutch. I also expressed my concern to him that I had already paid close to $2500.00 for this clutch job. Mike had called me the next day and to my surprise, informed me that labor would not be covered cause the clutch parts that were installed on my car were "aftermarket" and not GM. I was shocked and emphatically informed Mike that I did make it clear to Kevin and requested/payed for GM clutch parts and expected to have that installed on my car. I was certain that this was some kinda mistake and that everthing would eventually be cleared up. I asked for him to further investigate and to ask Kevin to verify my claim. Mike then let me know that Kevin is no longer employed there and records show that the parts that were ordered and installed on my car were in fact "aftermarket." Autozone parts:( So now now I'm liable for paying for labor on any further work they perform on my car. I was confused and hurt to know that non GM parts were installed on my car and now I was now liable to pay for labor again (twice). I felt robbed, scammed and lied to. Futherhermore I didnt have the peace of mind of having genuine GM parts installed on my car. I found Kevin on Facebook and informed him of my dismay about my current situation. He reassured me he did order GM parts and had them installed. He claimed he didnt know what happened from there. I snapshotted this conversation as proof and provided it to Aaron and Mike via text and email. I also snapshotted a text I had sent to Kevin during the initial clutch job asking "if the slave part was GM?" I tried my best to prove to Mike and Aaron my authenticity and honesty about having payed for GM parts to be installed on my car. I explained and pleaded with Mike via text that I was not a happy with my experience thus far and to ask his boss (Aaron Captain) for his understanding in my situation and that I did not feel as I should have to pay for labor again. I also asked Mike to ask Aaron to make things right please. Within an hour of sending this text I recieved a call from a very angry/suspicious, Aaron Captain. He explained to me that this call was in reference to the last text I sent Mike. By his tone and questioning, I could immediately sence that he was not calling me to be empathetic of my situation. He began by asking questions like "whats going on?" "What are we doing here? Why did you bring your car to us? I replied with "for diagnostics cause im having premature clutch problems on my car and you (Mike Maroone Services) just did my clutch job." Warranty work. His deameanor and the conversation was bizarre cause he was obviously upset over the text I sent Mike. He was intensely questioning me like I had done something wrong or was lying about having ordered GM parts. He was acting and making it like I was the problem here. At one point in our conversation he even asked me "to stop playing games!" I immediately was offended and raised my voice in response. I asked him "how the hell am I playing games when ive been stressed the hell out for the last 3 days over this car and current situation! Ive already paid 1100.00 in labor on my clutch job and now you want me to pay it again! Im the one that got screwed over here! How the hell are you gonna ask me "to stop play games?!" He proceeded to tell me if I didnt stop talking he was gonna hang up. He told me to send him the screenshots of conversations I had with Kevin proving GM parts were ordered for my part and that he would call me back the following day with how we would prceed from there. I sent him via email the attachments and as much proof I had that I was authentic about my claim in ordering and paying for a gm parts. The following day i wqired for Aarons call but never recieved a call feom him. In my opinion, he was very ill tempered, unprofessional, unempahthetic with me. His deameanor and treatment towards me was uncalled for and very unfair. August 7th i spoke with Mike and he indicated to me that Autozone may pay for some or all of the labor costs if they determine the failed slave was defective. However un the nwantine U would have to pay the 770.00 in labor up front. Possibly being reimbursed by Autozone in the future. August 10th I spoke to Mike and I asked if he could get the clutch job started. I also asked if they could bring down the cost of labor. Mike said no and reminded me that the parts installed on my car were aftermarket and therefore labor is not covered. Ireminded Mike that I had or purchased GM part through a representative and former employee of Mike Maroone. Mike replied that he knows but that was between me and Kevin. My conclusion is that I still feel like I was ripped off and overpaid on my original clutch job and I shouldnt have to pay for labor all over again. Although Kevin is no longer an employee there. At the time of my purchase he was. I never recieved the GM parts I paid for and am now being penalized $$$ by having to pay labor again. Furthermore even after paying out 2486.00 and potentially alot more, I dont have the peace of mind of having Gm parts installed on my car and now am looking at an additional 770.00 for labor. Moreover, Im faced with the fact that if this part fails again im back in this same situation of having to pay for labor again and go through this most stressfull and expensuve situation again. U dont feel its fair and it isnt right i went through this.