Yamaha review: delayed release of orcr

I want to complaint Yamaha Corp. Philippines (Cubao, Aurora Branch). I availed motorcycle Yamaha SZ last Oct 16, 2019 and up until now they didn't provide the ORCR. I cannot use the vehicle for almost 3 months now. I also follow up so many times but still they have no answer when my ORCR will be release. and there's so many customers like me, wanted to report that company as well. may we know what action should we do to caught the attention of Yamaha? hoping for your immediate response.