Xoom — money transfer/customer care

A Nov 30, 2018
This review was posted by
a verified customer
Verified customer

Sad to write a bad review. I have been with Xoom for 6 years and it has been a great service provider. In the last few years, Xoom never offered a competitive conversion rate (USR to INR in my case) and I was using it just for the fast deposit times. Recently I made a close to $7k transfer and they have put it on hold for verification. I gave a call and answered all the questions patiently and the customer care representative said that all good and I will receive my money. Surprisingly after a few days, my transaction was canceled. I gave another call and re-verified and they said all good but you need to place another transaction. But now the conversion rate is bad and I will be losing money. The customer representative said they can't do anything. This is not so expected from a company of 60 Billion dollars new worth. A company's service is best evaluated when something didn't go well, not when things are all good. This incident broke my heart and my trust. I won't be placing another transaction with Xoom

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