Exact Data
reviews and complaints

We contracted with Exact Data to send out emails for us and found the experience extremely bad. Apart from their failure to communicate with us time and time again during the campaign, they didn't setup Facebook ads from emails as discussed initially until I asked why it wasn't happening. Apart from that we always had to ask for statistics, which they promised to give us but didn't unless we pushed them and didn't get even after that. Finally they didn't send out drip emails two weeks ago like they said they would per our contract.

List requested was for new homeowners (last year) within 15 miles of office, value of home $475K plus.
Out of first 20 names absolutely NONE of homes had sold in last 4 years, several were vacant lots.
So far, I have been redirected to four different personnel as their stall tactic. Exact Data is stalling by asking me now to go through 70 names since I might have a bad sampling!

I got screwed. Like so many others who didn't reseach exact data, first, before dropping a sh*load of $... All the complaints here are accurate, to my dismay...

I asked, specifically, where they acquire these "lists" from. Ben declared they have numerous reliable resources and can get any list for any subject matter requested. (if it sounds too good to be true, it is.) needless to say: I got zero response from my list of 6, 000. When I inquired about what could have gone wrong, he then enlightened me that the list is derived of people (chosen at random!) who may simply fit the profile, of those people i'm trying to reach and are not guaranteed to be someone who may be interested in "my" product.
In other words: "jimmy jones in tampa, fl may/may not actually have a registered rv". But because he is a white male, over age 50, he is more likely to own a camper than say, a black female aged 23 > so jimmy jones conveniently made it onto my list of camper owners i'm trying to reach, to sell my camping supplies to online. Complete ripoff!

I purchased a 7, 500 lead list after the salesman guaranteed that the leads will be good. He said if there is any problem will refund up to 92%. After going through the list, more than half of the leads were not in the selected field we discussed on the phone.

I emailed them and they did credit me back with the right target market leads. After using the list, over 1700 of the contacts were bounces. I reached out ExactData Consumerbase them and (Kyle DuBois) told me they can't do anything about it because I use a email marketing program that is not affiliated with them?

Long story short only 5 leads out of the 7500 panned out. Don't waist your money and please read all the negative reviews before purchasing. All they care about is that first sale.

I work for a large California corporation and I manage marketing campaigns to a specific target market. I made the mistake of purchasing a mailing list from Exact Data. For the past year I have been harassed by exact data employees on my cell phone, work phone and email, trying to sell me more. I told them on numerous occasions I would contact them if I needed anything else, the calls just keep on coming... just got one this morning, HEATHER @ [protected].

It makes you think if they continue to harass their customers, their lists are most likely "unauthorized" as well.

I will, and my company, NEVER DO BUSINESS WITH THIS COMPANY AGAIN!

I only wish I read these reviews before doing business with them. Their sales rep Elliot Organ (I'm assuming now he must be related to the owner) called me constantly and I finally agreed to do business with him in August of 2015. Originally, they told me we were going to be deploying context ads in the Yahoo network. The campaign went live and we saw absolutely nothing. I asked them to pause the campaign. I spoke with their VP of Sales and he suggested we do an email campaign with the balance of our contract (he wouldn't let me out of it) so I agreed. We were going to target a list of roughly 12, 000 people that met our criteria. I provided them with the HTML for our creative and a link to the landing page. When they sent over the test copy I realized they somehow managed to insert the landing page copy into the email copy. I called and spoke to a girl name Tamiya. I took 10 minutes of me explaining to her that landing pages do not go into the ESP. She kept saying "that is how our campaigns work." In other words, this girl didn't know the difference between email copy and a landing page. I knew this wasn't going to end well but I never expected the results we saw. After 2 weeks of them struggling to get everything set up the campaign deployed. We had a 1% open rate. I REPEAT 1% OPEN RATE. Now, we have been and continue to run this exact copy and creative with the same subject lines with other partners and consistently get anywhere between 12-15% opens. We had 0 opt ins (hard to do with 1% open) and the company won't make it right. Thankfully we didn't invest too much with them but these people are a joke. STAY AWAY FROM EXACT DATA!

We recently purchased over 7000 names covering pharma sector contacts from ConsumerBase service.
We were led to believe the quality of the lists were very high and had been ‘cleaned’ and verified in a highly professional manner, as would be expected from a business which is offering listing services at premium rates. I regret to inform you that our experience is very different to our expectations.

Our requirements, particularly for valid email contact information, were very clear. However:
Of the 5000+ on the European segment we had hard and soft bounces equating to almost 20% of the list.
Of almost 2500 names on the US segment this figure rose to over 46%

An additional 1700 names sent to us, whilst an improvement, still showed a very high bounce rate. These were also secondary classifications to our original requirements, so of considerably less value to us.
As we were quite specific on our requirements for packaging industry contacts we have been disappointed by the large number of responses from people who have no interest in packaging and have asked to be removed from the circulation.

We do not believe this is an acceptable standard of service and we recommend NOT to use the services of this company.