www.xperiencedays.com$2,000 for a piece of paper ina Gift Box

A
This review was posted by
a verified customer
Verified customer

Just wanted to say BEWARE of this Company www.Xperiencedays.com, I am the one who gave a Gift Certificate to my friend for nearly $2, 000 and he never could use it, BECAUSE as per this Company IT EXPIRED!!!, even though at the time of purchase and now it says all over their
website:
"Gift Certificates do not expire and can be redeemed at any time
allowing the gift recipient the freedom to enjoy their experience at any time
in future."

...how does it sound? Promising, right?

BUT this company took my money and over the phone they keep telling me that the rules have been
changed almost right after I have purchased one?!?!?
Now, who likes to be ripped off just I like was and look in front of your friend, whom you gave a
gift of a lifetime experience, like a lair, or which ever you can be called for
such a "joke-gift".

BEWARE of this company!!!
This is a 3-woman operation with No Customer Service, but only greed to making money without providing service.

Responses

  • Xp
    Xperience Days Jun 19, 2012

    On April 18th, 2007, over five (5) years ago, Ms. Kaliadchyk purchased a gift from Xperience Days.

    The gift was purchased in the form of gift certificate which had a 12 month expiration period. This expiration date was printed on the front of the gift certificate and the details of the certificate’s validity period were stated on the website at the time of purchase and included within the gift pack sent. Ms. Kaliadchyk was informed of and agreed to the terms of sale upon checkout.

    Unfortunately the recipient of the gift elected not to use the certificate prior to its expiration. In fact the first contact the recipient made to Xperience Days was four years after its issue date. At this time, he was informed that the certificate had expired in 2008 as stated on the certificate and unfortunately no longer had any value.

    One year later, the purchaser, Ms. Kaliadchyk contacted Xperience Days again and was informed that as stated at the time of purchase and printed on the front of the certificate itself, it had expired over four (4) years ago. Ms. Kaliadchyk refused to accept this and requested to speak with different customer service representatives. She was informed that none of the three representatives available to speak with her would provide her with different information.

    -2 Votes
  • Al
    Alena Nicole Aug 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    If people are very curious they will see that I was not the only one who's money were simply taken without any service provided, just google the company's name ... As to I agreed at the time of purchase to your expiration terms...well, your site said and says that there is no expiration for the gift certificates...Bottom line is : very rude "3 women operation", no customer service whats so ever and DO NOT INVEST YOUR MONEY WITH THIS COMPANY, they will change their terms without you knowing it.

    0 Votes
  • Al
    Alena Nicole Aug 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    To Brenda: well, this was a Pilot Flight Experience, and it costs a lot of money...I am sure not everybody can afford a gift like this, but I did since it was a 50th Birthday of my very close friend, I wanted him to enjoy and remember this day, but due to his medical reasons he couldn't use it for a while, but this reason was not a good enough for Xperience Days in regards to their answer about expiration, which I was not even aware of. Regards, Alena.

    0 Votes

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