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Wholesale Flights Customer Service Phone, Email, Contacts

Wholesale Flights
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2.1 15 Complaints
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Wholesale Flights Complaints 15

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S
3:54 am EST

Wholesale Flights Terrible service

I'm very disappointed with Wholesale-Flights customer service. I can't say anything bad about the website itself, it's quite nice and helpful, but I can't say the same about their support service. I contacted them because I had an issue with my flight and I was hoping to get some help but they ignored all the messages I sent them. I found their phone number and when I called they said that all reps were busy and that I need to send them a message. I did as they said but didn't get a reply. Terrible service.

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5:56 am EST

Wholesale Flights Don't believe Wholesale Flights!

Don't believe the positive reviews you see online, Wholesale Flights is truly a scam! I booked a flight via Wholesale Flights to London, but I had to cancel my booking because I was seriously ill. I found their phone number and contacted the via phone. I explained the situation and their rep assured me my booking was cancelled and I was promised a refund. Two weeks passed and nothing, and when I contacted them again and asked about my money they claimed I never asked them to cancel anything! These people scammed me and stole my money!

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3:05 pm EST

Wholesale Flights Flight tickets

Look out for these people they will scam you and treat you rudely afterwards They will hang up on you or ignore you. We tried to book 2 seats with wholesale flights. Soon after we gave them our credit card information we noticed we did not have a ticket conformation. We called to ask about it and they said they would email it to us soon. What they sent us was a itinerary not a ticket conformation. We called The airlines, they stated that they have no flights or tickets for us on that date or any other date. We called The credit card company, who told that we had several charges on our account Some were not even to our destination that we authorized. So we had to cancel our credit card . We called Brian at Wholesale Flights to ask what was going on . HE gave us unbelievable rudeness. So we ask for a supervisor who gave us very aggressive mean and belittling treatment. We told them we were not authorizing the tickets with the credit card charges. Soon after that (this is so outrages) they started to harass us ! They told us ticket had been issued we have no right to cancel. We told them the airlines told us there are no tickets in our name, you are liars Leave us alone. We Then booked tickets with a other travel agency for a even lower price. This happened in October 2015. In December We get a call from our credit card company, saying That Wholesale Flights is claiming a dispute. They say it not fraud if we called them and agreed to purchase tickets. We say we never received tickets or a conformation especially to destinations we were not going to fly to. The credit card Co. did rule in our favor. It is just unbelievable to be a victim of fraud and then be harassed afterward . Do not trust any positive reviews. They are scammers. They must have employees posting good reviews Really all 5 star reviews? Hard to believe I don.t know why Credit Card Company's are willing to deal with them, or even the airlines?.

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Is Wholesale Flights Legit?

Wholesale Flights earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Wholesale Flights to be a trustworthy company. Although there's a 26% resolution rate for customer complaints, which deserves attention, Wholesale Flights is known for their high standards and safety. If you're thinking about dealing with Wholesale Flights, it's wise to check how they handle complaints.

We found clear and detailed contact information for Wholesale Flights. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wholesale Flights has registered the domain name for wholesale-flights.com for more than one year, which may indicate stability and longevity.

Wholesale-flights.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wholesale-flights.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Wholesale-flights.com you are considering visiting, which is associated with Wholesale Flights, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, Wholesale Flights appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for Wholesale Flights have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Wholesale Flights's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 26% of 0 complaints were resolved.
  • Wholesale-flights.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wholesale-flights.com may offer a niche product or service that is only of interest to a smaller audience.
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1:06 pm EDT
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Wholesale Flights customer service

My wife had purchased Round trip Business Class ticket from your agent Christine.
On her return flight on September 20, 2012 from Oporto, Portugal to Los Angeles, she is confirmed
Business Class all the way to Los Angeles. When she arrived in Newark N J Airport. They put her on
United Flight in Coach From US Airway Business Class. My wife told the Agent she paid for the
Business Class, she even show them the confirmation document. They would not change it, but told her
to have travel agent call Mileage Plus to get the Mileage Credit different back because she booked
through travel agent.
I called Christine and she doesn't seem willing to help, than she said she will try and let me know.
I didn't hear from her, I tried to call her and email her no response. Finally I got hold of her and she told
me to call Mileage Plus myself. What kind of Customer Service is this ? I asked to talk to the Manager,
and Max called me back and I told him about the situation. He promised to handle the case . Two days
later I called him again, he told me he talked to Mileage Plus Manager already and getting mileage
back to my wife's account and also give her $250 gift certificate. Few days went by I did not hear from
him. I called again, no answer and I left message. He never call back. I called so many time and he still
did not answer the phone and call back.
I GUESS THIS IS WHAT YOU CALL CUSTOMER SERVICE. COMPANY PERSONAL ALL LIAR AND NO responsibility AND RUDE

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9:35 am EDT

Wholesale Flights Wholesale Flights lied and cheated me when I was seriously ill

Wholesale Flights lied and cheated me when I was seriously ill and did so with full knowledge and shameless intent.
I contacted this company after having heart surgery and thinking I was well enough to travel and see SE asia. The main point I made with this company was that it was possible that I may have to cancle due to health reasons, I simply didn't know and wanted to be cautious. The "travel agent" I spoke to Lana and she sold me a one way ticket to Bang$#*! Thailand at what she assured me was a fantastic whole sale price of just under $1000.00. She said to be able to retain this price considering my concern that I may have to cancel due to health problems she was going to send me a form to sign. When the form arrived I read it and it said that if I cancelled I would forfit the ticket price. I called Lana and asked what this ment, she knew that canceling was my main concern. She replied that she was well aware of my problem and informed me that this was a formality, that if I cancelled there would be an insignificant fee and not to worry. I signed the form, I suppose I simply couldn't conceive that someone would be so completely corrupt to steal from someone as ill as I was.
Shortly after I sent her that form I had severe chest pain, called an ambulance was admitted to the hospital and had 5 stents implanted. I was too ill to travel and called Lana and told her so. She told me to send information from my physician saying I could not travel and I did. Lana sent me another form saying that Wholesale Flights would reimburst me a sum just above $200.00 if I signed that form which cleared Wholesale Flights any further financial obligation to me. I refused, that was 3 years ago. I am finally well enough to try to recover my money plus damages.
So far I have discovered that I was charged appx. twice the price of the flight. I also found that had I taken that flight to Bang$#*! Thailand without an exit, I wouldn't have been permitted in that country. So had I traveled I would have been harmed further. It is not hard to believe that Lana knew this. My opinion is that she wanted me in such a dilemma with the hope that she could, hopefully steal from me again.
I will give Wholesale Flights a chance to make me whole, but I'm not optimistic. I want my money back, damages for theft by deception and opportunity costs for the money that I was cheated, it would be nice to have the money for my medical expenses, which are extensive. However if it comes to it, I don't care if my attorneys get what I paid and more.
Preying on the sick and weak is disgusting and I am willing to expose Wholesale Flights and Lana who, in retrospect, I see as unbelieveabley cold and wicked and was intent on stealing my money. I am aware that I offered Lana way too much trust and if nothing else works I will post this, my true story with Wholesale Flights, everywhere that I can to warn others that this company, Lana and I assume a criminal culture bred by this company that offered me the likes of Lana.
I see that this site rates wholesale flights good overall. My story is true so I question why so many would bother to write a positive review. I contend that people would not, not so many. You may accept this insult and deal with these crooks of use common sense and assume that they are writing their own reviews.

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11:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wholesale Flights Theft by deception

Wholesale Flights lied and cheated me when I was seriously ill and did so with full knowledge and shameless intent.
I contacted this company after having heart surgery and thinking I was well enough to travel and see SE asia. The main point I made with this company was that it was possible that I may have to cancle due to health reasons, I simply didn't know and wanted to be cautious. The "travel agent" I spoke to Lana and she sold me a one way ticket to Bangcock at what she assured me was a fantastic whole sale price of just under $1000.00. She said to be able to retain this price considering my concern that I may have to cancel due to health problems she was going to send me a form to sign. When the form arrived I read it and it said that if I cancelled I would forfit the ticket price. I called Lana and asked what this ment, she knew that canceling was my main concern. She replied that she was well aware of my problem and informed me that this was a formality, that if I cancelled there would be an insignificant fee and not to worry. I signed the form,
Shortly after I sent her that form I had severe chest pain, called an ambulance was admitted to the hospital and had 5 stents implanted. I was too ill to travel and called Lana and told her so. She told me to send information from my physician saying I could not travel and I did. Lana sent me another form saying that Wholesale Flights would reimburst me a sum just above $200.00 if I signed that form which cleared Wholesale Flights any further financial obligation to me. I refused, that was 3 years ago. I am finally well enough to try to recover my money plus damages.
So far I have discovered that I was charged appx. twice the price of the flight. I also found that had I taken that flight to Bangcock without a ticket out, I wouldn't have been permitted in that country.
I will give Wholesale Flights a chance to make me whole, but I'm not optimistic. At this point I don't care if lawyers get what I paid and more. Preying on the sick and weak is disgusting and I am willing to expose Wholesale Flights and wicked Lana.

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11:31 pm EST
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Wholesale Flights We got scammed with so many false fees we couldn't afford the ticket for my fiance to go on our trip to see HIS parents!

I called ‘At Cost Flights’ on 1/31/12 to buy plane tickets to Ireland for myself & my family. I spoke with Dan. This trip is to visit my Fiance's parents, who live in Ireland. They are older & gravely ill. I was told that the total cost of flights would be $6, 270.00. Including 4 tickets 6/29/12-7/14/12 at $4, 992.00 & one ticket 6/29/12-7/5/12 at $1, 278.00. This was confirmed verbally by phone several times. I was told that there might be an additional “YQ Surcharge” charged by the airline “at the time of travel”. I was never told that if this was needed they would take it from the credit card immediately. Dan sent me an email & told me to open it & follow his directions. I was told that the sole purpose of this was for “TSA clearance for the No Fly List”. Dan said to open the link in the email & to immediately scroll toward the bottom of the screen until I saw Red codes. I was told to confirm that all travelers’ names were spelled correctly. Once I confirmed this, I was instructed to click the confirmation box & electronically sign, which I did. I received another email, which I was told by Dan to ignore. He said that the only email I needed to concern myself with was the one he was going to send me directly (this included itinerary but no financial info). On 2/2/2012, Dan called stating that he had just found out that the airline has charged “YQ charges” & that they had immediately charged these to my credit card so there is not enough funds to complete the transaction for my Fiance’s ticket. I was told that if I wanted to have the additional ticket, I would need to give them almost $1, 500.00 more (I do not have an exact amount as this amount was changed several times during our conversation). I am now being told that the total for our tickets would be $7, 250.00! I was told that to cancel the tickets would cost $300 per ticket. Every time I asked to speak with a supervisor, I was told by Dan that he is the supervisor.

I called American Airlines, who pulled up our tickets & said that all taxes, fees & surcharges are already included. I was told by the airline that the amounts I was being charged by At Cost Flights are not correct. I was also told that this would have been cheaper had I booked it with the airline, even though the At Cost Flights website (www.wholesaletraveler.com) guarantees lowest rates & no booking fees. I called Dan & told him that I had spoken to the airline. Dan got very confrontational & told me that it was not the airline like he had previously said, that it is now the airport charging the fees. He told me that if I wanted to get nasty that he could get nasty because I verbally agreed & signed a legal document giving permission for all charges, which I did not. I NEVER verbally agreed to anything other than $6, 270.00 & made it very clear that there was only $6, 300.00 on this card. The signed legal document has turned out to be the web link I was rushed through & told specifically to scroll past the dollar amount (which I never saw until now) & to go directly to the names. The fact that this dollar amount is listed on this document, which I was directed to completely disregard, shows that these people intended to overcharge me all along. Even though Dan is now claiming that he just found out about these fees this morning, they were apparently added 2 days ago, without my knowledge. I spoke to a man who Dan said was the District Manager today 2/2/2012. ‘Frank’ says that he will review the audio tapes & call me back with his ‘decision’. Unfortunately, I cannot make sure that we have the tickets to get to Ireland for this trip until this is resolved as the money that went to this company was all that we have. The addition of these ‘fees’ which were charged without my permission has taken the funds necessary to pay for my Fiance’s ticket. I have been misled & every step of the way I have been told something different by everyone involved.

2/3/12 – I did not receive a call from Frank so I called at 11:45am. He did not remember me and said that he had been having people searching for flights for me, as if I was just calling to book travel. When I reminded him of our conversation he said that he would need to call me back in 20 minutes. I did not receive a call. I called again at 1:45 pm and spoke to Mike. I stated that I was supposed to receive a call back from Frank & did not hear from him. I was placed on hold. The recording stated that I was the 11th caller & my wait time would be 48 minutes. I waited 5 minutes & called back. As soon as I mentioned who I was, I was immediately placed back on hold, before I could even finish my sentence. The recording stated that I was now the 13th caller & would wait for 52 minutes. It is clear to me that there is no intention to resolve this issue as no-one will even speak to me when I call.

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5:44 pm EST

Wholesale Flights He scammed us into paying for two round trip business class tickets

Tom had booked us in business class to China and return. Going there was fine. Return was horrible. We found out that he had booked our return on standby and coach. He did send us an email in Hong Kong assuring us that our flight was confirmed. The airline had no record of this Obviously this created a hellish situation with the luggage problems and having horrible seats on the return flight home. No response from the company once we contacted him from the USA. He scammed us into paying for two round trip business class tickets.

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1:30 pm EDT

Wholesale Flights These people are dishonest, do not see their clients as customers with a right to be treated well and do not accept responsibility for anything

I would never book with WholeSale-Flights EVER again! We have been trying to use some vouchers they gave us for already inconveniencing my husband and I on a flight they booked us on 8 months ago. Now that we are ready to use these vouchers, we have been trying to book a flight now for 3 weeks with them. We are continually getting put on hold, disconnected and if we are lucky to get through we are having to listen to excuse after excuse as to why no one has responded and after calling numerous times a day as well as emailing we are not getting any responses from anyone that actually allows us to go ahead and book. These people are dishonest, do not see their clients as customers with a right to be treated well and do not accept responsibility for anything. I have never in all my life been so frustrated with a company and the only thing I can think of that might help is to write this to warn others to not call this company even if its just to inquire. It is seriously not worth it. We are planning to fly in 2 weeks and still have not been able to actually go ahead and book the flights.

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Hopper
US
Send a message
Jun 27, 2011 7:59 pm EDT

Total scam. Somehow we became enrolled (possibly by failing to opt out of enrollment while purchasing a ticket) and we began receiving a credit card charge of 9.95 a month. Tried to call to find out what this was about and could not get through. When we finally got through found out that this monthly charge (apparently) gets us "coupons". Have filed fraud claim with our credit card and with FTC.

O
O
Oribate
US
Send a message
Feb 27, 2011 7:50 pm EST

I paid $4, 000 for a round trip ticket to Tokyo October 09. When I arrived at LAX to check I had a reservation but the ticket was not paid for so I had to buy another ticket on the spot. No one returned my calls until I got back to the USA. Then it was all a big mistake, never happened before promised to make it right by providing a ticket for my next trip for free. Guess what! Feb 11, they wont return my calls and they stonewall my e-mails and are switching or blocking their e-mail addresses. Naturally I am planning on going after them but it the meantime BEWARE

M
M
Mois
US
Send a message
Dec 22, 2011 8:30 pm EST

I requested a call back, gave them two email addresses and still get no response according to their site. If I hadn't felt uneasy about their privacy policy that states they can use your information in a different way then they state in the agreement then i may not have googled them and found this site. I'd say the only good reviews are probably those working for the company or something like that because i'm not getting a real professional feel from their behaviors thus far!

V
V
Varicone
US
Send a message
Jan 06, 2012 5:39 pm EST

Logged on to their website looking for a good deal for flights to London. Found a good price and the website stated that I needed to call and talk with a rep. Website even states that the reps can find lower prices. So, I called. Twice I was disconnected, once told to call back later and the last time, I got a rep but when I gave him the info on the flight I needed, the price had jumped over $200 per person. I ask about the price showing on their website and was told that ticket probably had been sold (they sell only one ticket at the price shown on the website?). I smell scam? The rep stated that the only price available was as he had stated. A little angry, I told him to take the discount price off the website NOW! Then I hung up. Immediately, I emailed customer service. Still waiting for an answer.

If this is the way they do business, STAY AWAY!

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3:49 pm EDT
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Wholesale Flights Membership dues

I went online to book a flight with wholesale flights and I was signed on as some type of member and a monthly deduction of $9.95 is billed each month. On 5 occassions I have attempted to get this charged removed from wholesale flights and I have been hung up on, given incorrect on line information on how to remove alleged membership, and downright refusal to return my phone calls after information is left. Evidently if you purchase a ticket from them you are automatically enrolled in their rip off club and you get clubbed monthly with a sneeky dues withdrawal and they hide on you when you challenge them about it.

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6:01 pm EDT

Wholesale Flights Wholesale Flights is more than a bait and switch operation

WATCH OUT. SCAMMERS all the way. Wholesale Flights is more than a bait and switch operation. Their dishonesty goes beyond that. When you buy a ticket from them they ask you to fill in a "Security Release Form". The very very small very fine print on the bottom tells you that if you don't check the box at the bottom of the page they will start charging your credit card a $9.95 subscription monthly fee. If you don't track your credit cards carefully, you'll be paying them forever.

In addition - the way they saved me money on the one flight I bought from them was to buy two overlapping round trip tickets - and then only sent me information on the two legs of the trip I was flying on. I didn't realize what they'd done until I went to the airport on the first leg.

I'm trying to get my money back from the monthly subscription fee but they're wholly unhelpful. This group is deceptive and dishonest. WATCH OUT.

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10:44 pm EDT
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Wholesale Flights charging money with no service offered

I am writing as a victim of high tech scam in the travel industry. I searched for cheap tickets travelling July 20th 10 and return in August .I landed on Predators called wholesale flights .com. who have a well designed trap that swallows cheap ticket seekers like myself. It was on 05/06/10 when searched wholesaleflights.com and put my details, 1 adult, 1 child and an infant traveling to Africa it gave me total of $3520. At that time the airline was charging $3700, I though I would save some bucks by using this company it was not so. Gave the agent Mr. Ron Ext 308, the detail the total was $3600.that was still less than emirates. They asked for full amount, I made payment with two cards $3000 credit card and$600 debt card. In few minutes while still on the on phone, he says the price has changed to $3720 I told him straight away to forget it, he then called his supervisor Brian, I told him why would I buy the tickets from them at that much when I can get it from the airline at $3700 please cancel everything and don’t charge any of my cards. Mr. Brian told me to wait for a moment after some few minutes, Brian says it was ok, they will take $3600.
In about one hour, Ron calls and he told me to check my email; for the ticket release form, the total was $3760, I objected to that amount asked what are you up, he said the $160 was for insurance in the plane, I told in fact I don’t want to deal with this company, he said uncheck the box for insurance and the total went back to $3600. Is this the final total Ron said yes that is when I signed the ticket release form, and he acknowledged receiving the form?
After 5 days 05/11/10 Ron calls me and said they don’t want use credit card they want me to wire money to their account because if they use the credit card the airline will charge 20% interest. The next day I went to the emirates office in Houston, They do not charge 20%. I called Ron and nobody would pick, I left him a message to call me back but he didn’t call. in the mean time I researched on the company, unfortunately whole sale flights is not a member of BBB. Ron calls me 05/15/10 and tells me the only way out was to wire the money to the account, when I inquired from the bank; they said its very risk, in the mean time whole sale flights had already withdrawn $500, from my credit card and when I talked to Ron about it he said that was a deposited, I told him they didn’t need deposited I paid $3600.I was not amused, I spoke to Brian the Supervisor, and he said they were trying to save me from incurring 3% interest, told him charge it on my credit card, that’s an increment of $108, earlier Ron had told me 20%. I thought all was well, on 05/17/10, 3.59 pm to be exact I received a mail from Ron saying please sign this form and fax it back as soon as possible, the $ 500 we took from your credit card is now taken as a cancellation fee, if you don’t wire the money to our account. That is when I realized I had fallen into a deep pit called wholesalefilght trap.
The next day I called the office and found a well spoken man by names of Edward Austin, very friendly, when I narrated my story story, he promised all will be well. On 05/19/10 Wednesday, He said the boss couldn’t allow credit card, or else they will charge me 5% more on top of the 3% as financing charge. I told him no I will put the money in the account on Friday, he said the latest time to put the money in the account was Thursday, that was the next day, I got the money and called him Thursdays morning, I had the account number and routing number with no bank name, he said the bank is either Wachovia or Wellsfargo, when are you banking the money? he asked, I told him I was on my way to the bank, he said wait don’t bank until I call you back, need to cross-check with my boss, in 15mns he called and said the price had changed the total is now $3890.That is when it occurred to me that these guys are made of same material. I told him to put back my $500 I don’t want anything to do with wholesale flight, he went and consulted with the owner, according to him the owner said they were going to refund $200 to my account, $300 was a cancellation fee, why would I be charge for somebody’s incompetence, he talked to the owner again and they decided to spilt the $300, and instead they sent a gift certificate of $150 only applicable if I buy ticket from wholesale flights. Having gone thought this I can not buy a ticket from them what I want is my $300 back. Please somebody out there help.

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11:25 am EDT
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Wholesale Flights Never again with this company

Never and I repeat NEVER again with this company. My husband and I needed two tickets to Czech Republic, one of the ticket was for 3 months, another ticket was for 2 weeks. We were very clear about our term for those 2 tickets - we of course wanted to travel together. We called them and first question was did you already look for prices, well isn't that your work? Than they were very nice and found good deal for us, we had to signed the agreement with them, gave them credit card number for charges and we were happy that we got good deal. Well, that was only for 15 min because we got phone call back from them, that one of the ticket was not issued and that we have to pay more or just go with two different airlines. Crazy, crazy. When we called second time it was very hard to get somebody and after we finally got somebody we told them that we want to cancel the charge because they didn't fulfilled the agreement. They started to threaten us that we signed the agreement and that we will pay them penalty ( from $25 - $2000, - per ticket). Well what could we do, we got more expensive ticket because we didn't want to pay the penalty. Kicker was that the ticket what they offered us I found on different website for less money. They told us that we will get $250 credit because they have price guarantee. Never got that credit and anyway we would never use this company again so it is useless to us. So, be very careful and don't make same mistake like us.

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1:04 pm EDT
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Wholesale Flights False Advertising

Nasty, rude behavior and incompetence is not a crime but false advertising and bait & switch is. I even called them back after being hung up on, thinking that I just caught an isolated jerk on the phone. Nope. The next person tried the same tactics and after politely insisting that I simply wanted what to know how to obtain their advertised rate, I was hung up on again. Plenty of providers out there with at least some degree of professionalism. Avoid these dirt-bags!

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7:00 pm EDT
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Wholesale Flights Bait and switch

Service Sucks and they are a total bait and switch operation. They will give you a really low fare on their website and ask you to call. I called them and the first thing I was asked if I was ready to buy tickets today! Apparently they would not spend time looking for tickets if I was not ready to buy today. I was ready.. so I said yes.. next thing he asks is if I've checked any prices . I thought the job of the agent was to check prices for me and not ask me for prices.. but anyway.. I said I had. So he then asks me what was the price I was seeing and which airline. So I gave him the ballpark price I was seeing online. So he does some checking for a couple of minutes and says that he cant find anything for that price and says that the lowest price he can find is almost double of the price I saw. He then says.. can we go to the website where you saw the price and both look at it! I'm like.. hello I called you because you are the travel agent supposed to look for prices and not because I want you to tell me how to search online! I told him that.. and he says he's trying to "help me"... and then he decides that he cant con me and asks me to call back when I want to buy tickets! DO NOT USE THIS AGENCY.

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Marilynn C
US
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Aug 03, 2018 1:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First let me say Dan is an honest person, not someone out to deceive you purposefully. However, there are things you should know before booking a flight with him or his company:
1) Although he works hard to find you a flight, Dan is bound by the mileage program he's working with, and also the airline's reputation for following through on an original itinerary committment. Ours was the Star Alliance mileage program, and the airline was Turkish Airlines. After making and paying for the flights in November 2017, Turkish Airlines changed the final leg of our flight by 24 hrs. forcing us to stay in Istambul (hotel, taxi, meals - you get the picture). But get this - The flight change by Turkish Airlines was made April 23, 2018, and our departure date wasn't until June 23. Plenty of time for Dan to alert us and make changes, yet he totally dropped the ball, even though he didn't admit to and own the error. He explained that there were mechanisms in place to check the itinerary on a weekly basis, then every couple of days in the last week before departure, but honestly that just didn't happen. Dan even said he personally checked and rechecked the itinerary but that just can't be true because it was me that discovered the change and called him frantically 2 days before departure telling him we weren't going to make the start date of a prepaid safari.
2) Once the change was discovered by me, Dan had very few options of rerouting us, because it was afterall a mileage ticket and he would "have to book it with Star Alliance" and just 2 days before departure. (No way his company was going to put some skin in the game since it was their error in not seeing the itinerary change earlier. They could have payed the $200 or so change fee and looked at a different mileage plan since they likely have millions of miles to work with from numerous airlines). So he offered flights with 2 and even 3 extra connections at distant and highly undesirable airports (Addis Ababa Ethiopia) as well as several to many (10 +) hours' layovers, which we ultimately refused to do. My point is this - it could have been easily averted if Dan had truly done his job and noticed the itinerary change back in April when it occurred, and therefore had more connection options to offer earlier on to get to our final destination. He could have at least owned up to the error, but instead danced around that saying iyt was a last minute change by the airline and out of his control.
3) Dan tells you he's there for you throughout your whole trip to handle last minute urgent flight issues. But if the problem doesn't occur during Dan's business hours, he can't be of much help, since:
a) He's unreachable at 4 am California time while you have a crisis abroad at 2 pm local time, or on a weekend
b) Even if you do reach him during off hours, he's not in the office with all the info at hand on his computer. This in fact happened on a flight boarding at 4 am on a Saturday from Kilimanjaro Tanzania. Because the flight was improperly ticketed, both our tickets were showing as cancelled on the Kenya Airlines screen at the airport counter. Had it not been for the perseverence of the ticket agent who called Air Canada and waited for an agent (just like you and me) for 30 minutes who ultimately corrected the error, we would not have boarded. We barely made the flight.

So my advice is:
1) Dan, although he books a ticket in good faith, he probably doesn't check and recheck for changes in itineraries he's arranged for you. You need to do that for yourself.
2) He can't (and the company won't) help you if there are itinerary changes, especially if they don't notice them. You're on your own there. Yes they'll scramble to find other options but will tell you they're bound by the mileage awards program. Hence awful connections.
2) In reality Dan isn't available and can't help you in multiple different time zones.
3) Wholesale Flights does not divulge the name of the ticket issuing airline (in this case Air Canada), so if there's a mistake on your ticket such as we had saying the ticket was invalid at Kilimonjaro Airport, they will ask you which airline issued the ticket. If you tell them Wholesale Flights and show them your receipt, you'll get a blank stare. They then have to look at the ticket number, look up the first 4 digits and match it to the issuing airline.

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Tizzer
US
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Nov 02, 2015 6:58 am EST

Here is my experience word for word that I am trying to get posted on every site so NOBODY has to endure what I have with this company.
*****STAY AWAY, STAY AWAY, STAY AWAY!***** I WILL MAKE THIS SIMPLE. This company operates at the risk of YOU losing your flight and ruining your vacation or trip. They win 90% of the time or more, but if you check BBB, you will see several "customers" have had that happen and the company refunds their money. Somehow, when I purchased what I thought was a "ticket, " I received an email from Delta for $129.30 and 245, 000 Sky Miles! I don't have Sky Miles so somebody else's account transferred those miles to me, charged my American Express for the Delta fees, then a hefty nearly $6000 for 245, 000 points. People ask if they sell points, well, indirectly they sure do and I set out to prove it. I demanded a refund and the owner/COO offered me $2000 IF, IF, IF and ONLY IF I removed any negative comments and left positive ones in their place...He also threatened to sue me for defamation of character for leaving my comments IF I took him to court. I have not said a word that I can't back up with proof, so if that doesn't tell you everything you need to know about this company, then I don't know what does. IMO, it seems I'm being paid off to remove negative comments and leave false positive ones int their place. I could be wrong, but it sure does feel that way to me. IF you're feeling lucky go ahead and book it with them, if you're not, then deal with it and just go in economy. At least you know you will get on the flight and not have your ticket cancelled. Side note, I tried resolving it directly with the company directly, now it is with the BBB and next will be court. Look elsewhere if you want quality customer service, a real ticket (not a hidden award ticket that they shuffle miles around and then charge you ridiculous amounts.) Not to mention unscrupulous representatives that lie to you. My so called "agent" promised me he wouldn't book the flight without my final consent...well, you know how that went and shame on me for giving my cc #. I just thought it was to hold the ticket since he said I had a time frame in which to lock that fare in. High pressure sales tactics, bait and switch fares and despite what their website claims, they DO NOT HAVE EXCLUSIVE CONTRACTS WITH ANY AIRLINES! That statement is a flat out lie and it baffles me how they can leave it up there. Also, simply by using their site, your are agreeing to what is called a browse wrap (check Terms and Conditions at the bottom of their site.) Furthermore, they claim they occasionally "gift" customers points/miles. Anyone knows you can't gift miles to strangers and a customer is still a stranger and you can't gift miles...Do your homework, check the BBB complaints, resolutions and do a general search on forums and other people's horrible experiences. NOT WORTH THE RISK! STAY FAR AWAY!

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BHPny
US
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Oct 25, 2015 2:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avoid this company at all costs. My husband and I booked a complicated ticket to Europe with them, with several stopovers, using miles for upgrades. The agent, Dennis, booked the ticket without even consulting me about a layover in Paris, putting my husband on an earlier flight to Berln and me on a later one! Then, because he hadn't even "linked" our reservations, Delta later changed my husband's ticket so that he was flying out of JFK and I was flying out of Newark! I finally had to deal with Delta directly and buy an additional ticket to be on my husband's same flight from Paris to Berlin. When I asked Dennis for a full itinerary of our trip, it was like pulling teeth, and all sorts of excuses were given for not producing it. ("I have dyslexia.") We were stranded in Turin because our Turin-Rome flight on British Air was cancelled, and British Air said, "Your agent should have told you. Ask for the refund from them." We still have to get home from Rome in three days, and I'm a nervous wreck. Dennis bought the ticket in Ukrainian currency. Smell a rat?

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JasonHeap
GB
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Oct 06, 2015 10:30 am EDT

I have had a terrible experience with this company. They took 4 months to get me a ticket. I had to pay the taxes. They never refunded the taxes. Then when I got to the airport, because of a mistake they made I had to buy the return ticket outright on the day.

If we all report them to the Federal Trade Commission something will be done about it.

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JeanAmanda
Austin, US
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Feb 18, 2014 7:23 pm EST

Worst service ever.
Not confident that my flights I booked will get me to Bangkok.
Still waiting to "hear back" about a mysteriously cancelled flight from Seoul to Bangkok .
By the way... I had to call the airlines myself to confirm the seats. When I called Asiana...the informed me that the flight from Seoul to Bangkok was no longer running.
I have been waiting a week to be rebooked on my flight and still have not been rebooked.
I constantly have to track down my "travel specialist" who is a man named Josh.
Josh yelled at me on the phone for a straight 5 minutes today when I started to become frustrated with him constantly telling me that he was "working on it" but NEVER updating me.
There has been not one interaction between is that didn't enforce me emailing and calling him consistently until he gets back to me.
I don't know who runs this place but..you certainly cannot et them on the phone.
Wonder why...
And of course there are no refunds (I would even pay a fee to cancel and get the remainer refunded...THAT is how badly I wish I could back out of my transaction with this service)
I am sure that I will show up to the airport and I won't be booked on the flights. But...I can't get my money back until after that happens.
I took of 2 weeks for this trip from work and will be paying the credit card off for the next year.
This company is the worst decision I've ever made.
Worst company ever.
Worst customer service ever.
Josh is extremely rude and unhelpful .
Never ever. Ever again.
Never.

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sorippedoff
Desert Hot Springs, US
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Feb 14, 2011 10:59 pm EST

This company is a scam.

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Hansola
Carson City, US
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Feb 12, 2011 3:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

"braintheflyer": Your post has no credibility. You are obviously a shill for the company if not employee or even an owner. (Josh is still there and he seems to be a major offender in the company's scams.)

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briantheflyer
San Jose, US
Send a message
Feb 12, 2011 6:41 am EST

I read a few negative reviews on these guys but still wanted to give them a chance. Apprently it was a few past employees that are no longer there that were not providing good service to clients and are no longer there. I felt comfortable dealing with the agent that I spoke to and decided to book. I checked on the airlines website after they issued my ticket and in fact I was able to obtain my eticket number and itinirary directly from the airline. I actually saved almost $300 then what the airlines was offering on their website. Im sorry for the people that had their bad experiences but it seems like they have their things together and were very professional with me. I would definatley use them again. If anything changes I will keep all of you posted. Hope this helps!

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Hansola
Carson City, US
Send a message
Feb 08, 2011 10:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I agree with the "bait and switch" allegations. I bought tickets from "Josh" for a "business class" flight to go overseas and the flight they booked me on was a private jet! He never disclosed this. It was the flight from hell. Since I have returned, I have attempted to coimmunicate with Josh but he does not respond. I have contacted the attorney general's office in CA. This site needs to be shut down!

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frustrated guy
Millville, US
Send a message
Dec 14, 2010 3:57 am EST

Total scam, Similar thing, was quoted first class, purchased and Josh says I am confirmed on 2 legs and waitlisted on 2 others, and when the seats were released by the airline I would get them. Never received itineraries, Josh's response: out of office, computer down, consolidator issued wrong tickets, harder to correct than thought.

6 weeks later Josh and Gene (the supervisor) Claims it is all taken care of, yet still sends only 2 of the 3 itineraries. I E mail him, no response. Call united and find out they bought me economy tickets and were trying to use some other persons account to get me upgrades to first class. Here is the kicker!... United tells me that I DO NOT have first class tickets, only a hold on first class seats. And that unless the named person giving up his miles comes with me to the airport to sign a security document at the time I checked in, I would be seated in economy. They never had any intention of giving me first class tickets and everything illegal they tried to do was verified by United and considered fraud by them and against all their policies . WF.com claims I am to blame because I called United. Hah. how could calling an airline ever cause a problem with a reservation, UNLESS, the activity the WF is performing is already against airline policy? The only time I got Josh to call me was after I filed a dispute with Am Ex for the $2000 + that WF kept in their pocket and did not use to purchase me the tickets I authorized. I also filed a dispute with United because WF committed a third party fraud by making an unauthorized purchase of economy tickets that are non refundable. It has been 2 and a half month since this nightmare began. Even after Gene Khizver, the general manager, said to me in an e-mail and I quote " EVERYTHING WILL BE REFUNDED AND YOUR FLIGHTS WILL BE CANCELED", Vlad tells me no matter if I dispute the ticket cost, he will not refund any money. So PLEASE, Don't do as I did, STAY FAR AWAY!

Overview of Wholesale Flights complaint handling

Wholesale Flights reviews first appeared on Complaints Board on Jul 28, 2009. The latest review Terrible service was posted on Dec 9, 2016. The latest complaint Membership dues was resolved on May 11, 2011. Wholesale Flights has an average consumer rating of 2 stars from 15 reviews. Wholesale Flights has resolved 4 complaints.
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    851 Burlway Rd, № 502, Burlingame, California, 94010, United States
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