Trustpilot’s earns a 1.7-star rating from 14 reviews and 48 complaints, showing that the majority of users are dissatisfied with review platform.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
the company took large sum for nothing
I won’t definitely suggest anyone to use the services of the company www.trustpilot.co.uk. They charge for two much sum, but in result they didn’t provide anything at all. Their services were terrible and unprofessional. They lie too much and tell untruth about their services and deals. They overcharged us for large sum and we have no proof and couldn’t return money back. Stay as far as possible from these people.
they lie and scam
I won’t recommend anyone to use the website www.trustpilot.com. I spoke with the rep before I agreed to deal with them and it seemed that they were professional and intelligent, because they fooled me and stole large sum of money from me. But everything what they told me about the job and services were total blah-blah. People, avoid these people at all costs and don’t trust them, because they lie without batting an eyelash.
all my posts were deleted
I wanted to post negative review on the website www.trustpilot.co.uk. I saw that one guy posted negative reviews about the companies and everything was ok. I several times tried to post it, but moderators simply deleted it. I sent several emails to the moderators and asked about it. But they haven’t replied and blocked me at all. The worst situation and better be careful if you decide to post something on this website.
my order hasn't been sent at all
I bought stunning dress from the website www.trustpilot.com. The website is real scam, ‘coz they got my payment and provided the confirmation info with the tracking number. I checked it, and it turned out that my order was still in the warehouse. I sent multiple emails to the seller and asked when they would send it, but no one replied. No idea what to do next. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
moderators removed my comment and didn't reply to my messages
I read news and comments on the website www.trustpilot.co.uk. But once I decided to post my review. I joined the website and posted the comment, but they immediately removed it. It was bad, but I wanted to warn other people. I tried to reach the moderators, but no one replied to my messages and emails. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
act like a spobsors puppet
Trustpilot requested i send them proof of purchase with WorldRemit
I had written a scathing review of WorldRemit which I will include after
My Review was deleted after WorldRemit accused me of not being a customer. To which Trustpilot had no hesitation in agreeing to.
Despite they already having received my Proof.
Ironically...but not surprisingly...WorldRemit are a paying customer of theirs. Unlike myself who is just a nobody and of no monetary value to them.
I have emailed my complaint to Trustpilot and have received virtually a blank email from them. So its obvious the mentality is...Ignore something long enough and it should go away ! HOW SAD !
I have not started doing a number on them yet and I have given them 30 hours to PLEASE EXPLAIN !
Then they might find that I DON'T GO AWAY EASILY !
IF YOU REQUIRE PROOF OF DEALINGS WITH THE ABOVE MENTIONED COMPANIES JUST EMAIL ME AND I WILL FORWARD THEM TO YOU
Thanks Paul
Here is the Review I posted:
To write all my issues with WorldRemit would make this posting as long as War and Peace. There are, however, some similarities to Tolstoys's book.
I am AT WAR with WorldRemit and i dont foresee any PEACE.
I have tried to contact these INVISIBLE people on many occasions to resolve a money transfer matter.
* NO RESPONSE TO EMAILS
* AN ANSWERING SERVICE FOR THEIR AUSTRALIAN NUMBER
* AN AUTO MATED ANSWERING SERVICE THAT SENDS YOU IN CIRCLES UNTIL YOU GET SO DIZZY YOU JUST HANG UP
* THEN THIS SERVICE SUGGESTS YOU SEND AN EMAIL TO WHICH YOU GET NO RESPONSE
This was my first experience with these people...definitely my last.!
I doubt this matter will ever be resolved.
MY ONE WORD OF ADVICE...STAY WELL CLEAR OF WORLDREMIT !
Maybe a name change is in order...Try...World REGRET...its more suited to the way they handle customers.
trustpilot pricing review b2b
In my opinion Trustpilot pricing for their b2b is a pure money extortion enterprise. Trustpilot own users have commented that Trustpilot is a breeding ground for negative reviews, which companies then must pay to respond to. It is a common knowledge that Trustpilot allows unscrupulous customers to lie & blackmail companies. See http://www.trustpilot.co.uk/review/www.trustpilot.co.uk . Trustpilot incorrectly ranks some of the most successful and reputable companies in the UK and around the world as "Very bad with unacceptable experience, unreasonable and rude conduct" – Example British Telecom, see http://www.trustpilot.co.uk/review/www.shop.bt.com
There are plenty of really reputable and genuine websites who are being silently blackmailed by Trustpilot to take up its paid service which is the only way to prevent fake and negative reviews. Trustpilot knows that customers are most likely to leave only negative reviews and this includes fake reviews especially from the competition. Reality is that very few happy users ever leave any kind of review. I have had 1st hand experience of all this as plenty of my clients are being targeted by this nasty money extortion venture and are asking me for advice. Trustpilot CEO Peter Holten Muhlmann should be arrested for fraud in my opinion and if its investors SEED Capital and Northzone really knew what’s going on I am sure they would have not invested in this scam. One can only hope that the authorities will take them down soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
www.trustpilot.com I left a review about L.V car insurance and I included the words racist and liar.They removed the review as they said I could not use those words. I removed those words but they still would not publish my review. This is not an independent review site.
Trustpilot Quality & Compliance (Support)
Oct 9, 11:43
Dear khosro,
Thank you once again for getting back in touch with Trustpilot regarding your review of lv.com.
I understand that you have been in contact with one of our Support Agents regarding this matter.
As previously stated, on Trustpilot it is totally fine to be unsatisfied with your buying experience, and we also strongly believe that everybody should feel welcome on our site. However we don’t allow any potentially defamatory statements in reviews or company answers. In this instance I can confirm that the statements ''made me out to be a liar '' and '' I felt the agent at L.V was working for the other side or racist'' contravene our user guidelines.
The reason we have asked you to update your review to remove any potentially defamatory statements is because we are unable to look into the course of events and decide what is factually right or wrong in a review, and therefore we cannot allow accusations that may be inaccurate to feature on our profile.
Our Terms and Conditions state that Registered Users must not, and must not allow any third party to, publish UGC on the website which ''has sexist, political or racial character'' or is '' libelous or defamatory''
To read our user guidelines in full please follow the link provided below:
http://legal.trustpilot.com/user-guidelines
We therefore hope you will help us and especially the Trustpilot community by modifying your review, so it doesn’t contain any potentially defamatory statements.
Best regards and apologies for any further inconvenience caused.
deceit by trustpilot by writing good fake reviews
I am not a person who will just moan and moan very easily about some thing bad. I always have tried the things specifically until the life runs out of me ie. I lose patenice.
One such liar of a website is trustpilot, I thought anybody could get on it and write reviews but oh my god they only let good reviews on their website and write fake good reviews about companies themselves.
Some guidance is needed for this review website as it does not declare itself as paid advertising for different websites where it is accepting money to display their good character and hide their wrongdoings.
Please everybody I beg of you however reads this to come forward and testify your situation with trustpilot, please evrybody lets get this fakster trustpilot.co.uk out of business by complaining to David Cameron.
The famed Joakim Ditlev the Skilled story teller who can mince barks into a dogs mouth and one of the fake online review writers, Trust pilots own online deceiver.
Is Trustpiot so worried by reviews on TRUST PILOT that they had to dispatch a VIKING to Loot England. Trustpilot is a brazen company which has written fake good reviews for 95000 companies. There is no denying the fact you can write fake good reviews about yourself there has been n number of times people have pointed out that you have written good fake reviews and which is easily distinguishable from fake stuff.
1. Trustpilot is so insolent that you want to put the blame on customers who you make money from !
2. You have failed to mention - You dont have access to a companies customer base so how do you know what email address you get, you have given the choice to comanies to only provide you with fake happy customers.
3. You have failed to mention that you send emails to customers requestign reviews which in general terms is called SPAM.
4. You dont hide negative reviews you bury them for every 1 negative received you put on five positives, that is why the people who take up your service have positive ones and people who dont have just have negative one's there are scores of companies who have just negative ones. Not failing to mention that you write positive ones yourself.
5. If you release the data for the companies which take up your services it will show that only they receive fake good reviews.
6. What a shame you sell your companies a way to manipulate their reviews.
I will post very soon the fake good reviews you yourself Joakim have written about different companies.The fact is all reviews on Trustpilot are fake.
We will name and shame companies which take up your services which have good reviews and the companies dont take up your services and only have bad reviews.
.
Trustpilot lets businesses pay to delete reviews. And we know of course that they will only remove negative reviews (never the positive ones). Any time I write a negative review for a paying business (they show you which ones pay), my review gets taken down within a week.
Use complaintsboard.com instead.
Trustpilot Content Integrity software deleted my last review automatically.
On their request I uploaded documents to prove it was a false postive. No response.
I reminded them after 11 days. No response.
Reminded them again after 18 days. All together, three messages and documents were sent.
Trustpilot still has to answer.
I needed to clarify what is meant by "promotional references suspicious review patterns" They didn't give an answer or excuse.
The account will be deleted. Fake News.
This company takes down honest reviews. Companies that pay them have reviews removed. This is a terrible company. They use algorithms to remove reviews.
I posted a bad review about my energy supplier and they not only removed but i was banned . Even now i cant post any reviews because i cant log in anymore. Trash
They delete genuine reviews all the time. I had a genuine issue at a UK skin clinic called DestinationSkin with the chemicals they used; and Trust Pilot just deleted it. They favour the companies obviously, but in that case there's no point us believing the ratings. They're not reliable. I would rather use another platform like google reviews / facebook.
TrustPilot does nothing - absolutely nothing - when fake reviews are reported to them.
I filed in a review about a company called Pobjoy Mint, they had taken money then decided they had over sold their product and returned the fee for those who had ordered one product as opposed to those who ordered multiples . My words were critical of the marketing strategy and how they handled customers . This was deigned unacceptable with Trustpilot claiming my report was not accurate so my review was removed. I offered to show evidence that that proved I was right but this was declined after all why would they want my evidence when I am not paying them? There were two other 5* reviews which suddenly appeared both of these written by employees but that apparently is ok. Trustpiliot aka Trashpilot is manipulated by them to show the reviews they want rather like paying Google to have your advert first in a found search. Nothing impartial or trustworthy about them at all not to be trusted in any way shape or form. I will only leave my reviews reputable sites.
This is where I think that Trusted Shops makes a big difference. Trusted Shops offers reviews for companies with a closed platform and the company is certified. This certification means that the company has to follow the regulations in place in order to be an online shop.
Joakim - Trustpilot, Trustpilot is crap, therefore you are.
Here is my story:
I bought a online service, and turn out it was a scam, I was so mad about that, therefore, I wrote a review from TrustPilot.com. After a day, they(TrustPilot) sent me an email and said that they need an evident from me that I was doing with that scam website. I sent them a copy through email(copy and paste) that I have do business with that website. Next day, they sent me another email and said they cannot read it and tell me to send a screen shot. I did as they said, next day, they send me another email and ask me to forward the email that I have doing business that scam website, and I did as they said and next day they asked me to send the screen shot(I have done it as said above). To this point, I actually lose patient with them, I'm sure I have done anything they have asked for but they keep asking for more and more to make me lose my patient. Finally, I review has been archived.
I have read on "the guardian" that TrustPilot is where the scam service use paid review to write good about them, therefore, in my opinion, they got paid from scam to prevent from bad review.
Overview of Trustpilot complaint handling
-
Trustpilot Contacts
-
Trustpilot phone numbers1800 147 5081800 147 508Click up if you have successfully reached Trustpilot by calling 1800 147 508 phone number 3 3 users reported that they have successfully reached Trustpilot by calling 1800 147 508 phone number Click down if you have unsuccessfully reached Trustpilot by calling 1800 147 508 phone number 3 3 users reported that they have UNsuccessfully reached Trustpilot by calling 1800 147 508 phone numberAustralia+45 89 871 573+45 89 871 573Click up if you have successfully reached Trustpilot by calling +45 89 871 573 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +45 89 871 573 phone number Click down if you have unsuccessfully reached Trustpilot by calling +45 89 871 573 phone number 2 2 users reported that they have UNsuccessfully reached Trustpilot by calling +45 89 871 573 phone numberDenmark+1 (646) 401-0489+1 (646) 401-0489Click up if you have successfully reached Trustpilot by calling +1 (646) 401-0489 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +1 (646) 401-0489 phone number Click down if you have unsuccessfully reached Trustpilot by calling +1 (646) 401-0489 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +1 (646) 401-0489 phone numberUnited States+44 203 889 8444+44 203 889 8444Click up if you have successfully reached Trustpilot by calling +44 203 889 8444 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +44 203 889 8444 phone number Click down if you have unsuccessfully reached Trustpilot by calling +44 203 889 8444 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +44 203 889 8444 phone numberUnited Kingdom+49 302 295 7328+49 302 295 7328Click up if you have successfully reached Trustpilot by calling +49 302 295 7328 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +49 302 295 7328 phone number Click down if you have unsuccessfully reached Trustpilot by calling +49 302 295 7328 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +49 302 295 7328 phone numberGermany+31 20 299 1600+31 20 299 1600Click up if you have successfully reached Trustpilot by calling +31 20 299 1600 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +31 20 299 1600 phone number Click down if you have unsuccessfully reached Trustpilot by calling +31 20 299 1600 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +31 20 299 1600 phone number+45 32 75 99 14+45 32 75 99 14Click up if you have successfully reached Trustpilot by calling +45 32 75 99 14 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +45 32 75 99 14 phone number Click down if you have unsuccessfully reached Trustpilot by calling +45 32 75 99 14 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +45 32 75 99 14 phone number+1 (720) 304-4473+1 (720) 304-4473Click up if you have successfully reached Trustpilot by calling +1 (720) 304-4473 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +1 (720) 304-4473 phone number Click down if you have unsuccessfully reached Trustpilot by calling +1 (720) 304-4473 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +1 (720) 304-4473 phone number+44 20 8135 2208+44 20 8135 2208Click up if you have successfully reached Trustpilot by calling +44 20 8135 2208 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +44 20 8135 2208 phone number Click down if you have unsuccessfully reached Trustpilot by calling +44 20 8135 2208 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +44 20 8135 2208 phone number+61 3 8669 1168+61 3 8669 1168Click up if you have successfully reached Trustpilot by calling +61 3 8669 1168 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +61 3 8669 1168 phone number Click down if you have unsuccessfully reached Trustpilot by calling +61 3 8669 1168 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +61 3 8669 1168 phone number+39 02 9713 2838+39 02 9713 2838Click up if you have successfully reached Trustpilot by calling +39 02 9713 2838 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +39 02 9713 2838 phone number Click down if you have unsuccessfully reached Trustpilot by calling +39 02 9713 2838 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +39 02 9713 2838 phone number+1 (646) 349-3411+1 (646) 349-3411Click up if you have successfully reached Trustpilot by calling +1 (646) 349-3411 phone number 0 0 users reported that they have successfully reached Trustpilot by calling +1 (646) 349-3411 phone number Click down if you have unsuccessfully reached Trustpilot by calling +1 (646) 349-3411 phone number 0 0 users reported that they have UNsuccessfully reached Trustpilot by calling +1 (646) 349-3411 phone number
-
Trustpilot emailssupport@trustpilot.com100%Confidence score: 100%Support
-
Trustpilot address3000 Lawrence Street, Suite 201, Denver, Colorado, 80205, United States
-
Trustpilot social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Trustpilot contacts
Most discussed Trustpilot complaints
deceit by trustpilot by writing good fake reviewsRecent comments about Trustpilot company
I have been trying to cancel my service for several weeks
USVinChecks.com
1 review
JustAnswer
1481 reviews
Quora
62 reviews
Chaturbate
403 reviews
MyHeritage
503 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.