PatioSunUmbrellas.com review: They twice lied to me about my order

I purchased some items for my patio from the company www.patiosunumbrellas.com. I got some confirmation info, but it didn’t provide info that the order was sent. I called to the customer services and the rep told me that it would be send today. Ok, after 5 days I haven’t received the order or even any email. I called them again, and the rep told me that they would send it again. How is it possible? They are liars, so be careful with me. And better don’t buy from them at all.