The complaint has been investigated and
resolved to the customer's satisfactionResolved www.Car-Hire-UK.com — refund carhireuk
resolved to the customer's satisfaction
We hired a Brand New mercedez from car-hire-uk.com the online support and telephone was brillant, and we could not fault this. We booked a Ford Ka in the Group A range for £99.00 however when we arrived we were met at heathrow airport by a pleasant young lady, who kindly took us to our car, to our horror they had upgraded us with out warning to a sparkling C-class mercedez which was far to big for us, we complained to the girl and she called through to a manager, who apologized and offered a goodwill gesture, however it was not good enough, we booked and paid for a small car, and we had this big car which we had not booked.
Although there service was nice and the staff helpful, you cant upgrade people like this, if we booked a small car this is what we should of had. A manager has promised to ear mark our next booking time will tell
there site is www.car-hire-uk.com
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