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Worx / RW Direct Customer Service Phone, Email, Contacts

Worx / RW Direct
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Worx / RW Direct complaints 36

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9:07 pm EDT
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Worx / RW Direct bad product, false advertising

Bought product online first of august last year. I used it a few times before the season was over, and stored it indoors, following all precautions to avoid killing the batteries. Come spring, one battery wouldn't chage at all, called and getting another one sent to me via warranty. In the meantime, it's well past the date they said they'd have it out to me by, and now the other battery takes a crap on me. WTF? This is a LITIUM ION battery. These things last for years, or are supposed to, at least. Reading online here I see I am far from the only person experiencing battery issues. I've placed a call to have another one sent out to me...had to leave a message as I was 90th in line. Hopefully the next set will work, whenever they get here. If it breaks again, I'll rebuild the battery packs myself, but I think I'd recommend you stay away from this product. Way too many similar complaints for it to be a mere coincidence.

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5:41 pm EDT
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Worx / RW Direct battery

As advertised, the Worx grass trimmer was supposed to go around a football field twice without charging it. Ours is out in 20 minutes. We want a new charger or a complete refund.

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Wilma F.
, PR
May 20, 2012 1:14 am EDT

Oops, something went wrong with my apostrophes and quotation marks but it is still understandable...

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Wilma F.
, PR
May 20, 2012 1:12 am EDT

NOTE: The reason to attach and detach the battery that I mentioned before is because in that way you will clean the part of the battery contacts that's unreachable from the outside. I have not attempted to open the battery (which I suggest you don't do) because this exercise has worked wonderfully to the ones I've had to help "survive". Again, good luck!

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Wilma F.
, PR
May 19, 2012 3:12 pm EDT

To all of you having the battery problem, clean battery and corresponding trimmer contacts with a Q-Tip and alcohol. If this is not enough, attach and detach the battery to the unplugged charger MULTIPLE times and in between this, connect the charger with the battery and check that the red light is on. Keep doing the the above exercisse ibut if it now acts properly dance and yell hurray! Rmember to remove the battery when not in use.; wait for the battery to cool down before recharging it; don't keep charging it overnight, only until it turns green. It is important to drain completely the battery before attempting recharges in order to maximize the battery capacity. Keep the battery in a ventilated, free of dust place. If you are going to store the trimmer for a while, please recharge the battery at least once a month. This type of battery is somewhat tricky so with this suggestions, you will go with the flow. It has worked all the times with the ones I've managed to "fix", if this can be considered such. At least they are usable again and again! Good luck to all! Wilma F.

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Earnie
Bristol, US
Jun 17, 2011 4:11 pm EDT

YES... I agree, The problem is NOT with the unit. it is with the battery and the charger. It does NOT charge despite the "green light" indicator. IF Worx would address the battery problems, then they would have a winner. However they do not, or have not yet, so what are we the CONSUMER Customers supposed to do ? Their HELP does not help and offer no solutions...

Ernie Duncan... Bristol, NH USA

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MARY MCIVOR
amaranth, CA
Jun 06, 2011 11:55 pm EDT

no oneto help getting the run around no one seems to know where I should phone, I have been given three numbers, the last one I phoned gave me the number I phoned first

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MARY MCIVOR
amaranth, CA
Jun 06, 2011 11:53 pm EDT

I brought 24 volt trimmer used 4 times, now will not work, I phoned toll free number, given number after number to phone, person on the other line started yelling, to go on line, I did no solution, I have been on hold for 45 minutes now, DO NOT BUY WORX PRODUCTS BIG HEADACHE, VERY DISAPPOINTED. NO ONE TO HELP YOU OUT.

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GEGORY FRANCIS
PHELPS, US
Jun 01, 2011 5:45 am EDT

I BOUGHT A WORX TRIMMER A YEAR AGO. I USED IT TWO TIMES BATTERY WENT DEad GOT NEW BATTERY USED IT 20 MINS. WENT DEAD WOULD NOT WORK ANY MORE.I THANK THE CHARGERS ARE NOT WORKING.I SURE THINK I GOT HOOKED ON THE WORX DEAL.WOULD LIK TO TRY NEW CHARGER TO SEE AT NO COAST. GREGORY FRANCIS PHELPS .KY EMAIL gregfrancis0950@yahoo.com

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Gwinnette Byrum
Charlotte, US
May 25, 2011 2:02 am EDT

I purchase the worx trimmer the battery on stays charge for about 15 minutes it work well the first year now I can not finish my lawn

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ROMA PATE
Omaha, US
May 23, 2011 3:45 pm EDT

I PURCHSED A WORX TRIMMER AND IT WORKED VERY WELL FOR THE FIRST 6 OR 7 TIMES THEN IT WOULD NO LONGER HOLD A CHARGE PAST 5 MINUTES. THEN I WENT TO CHARGE IT THE RED KIGHT KEPT FLASHING AND IT WOULD NOT CHARGE AT ALL. I CALLED WORX AND WAS CALLER NUMBER 90 ON HOLD WHAT THE HELL IS GOING ON?THEY REALLY NEED TO STOP ADVERTISING AND HIRE MORE PEOPLE TO ANSWER THE PHONES AND THEN START REFUN DING A.S.A.P.

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ROMA PATE
Omaha, US
May 23, 2011 3:41 pm EDT

I PURCHSED A WORX TRIMMER AND IT WORKED VERY WELL FOR THE FIRST 6 OR 7 TIMES THEN IT WOULD NO LONGER HOLD A CHARGE PAST 5 MINUTES. THEN WHEN I WENT TO CHARGE IT THE RED LIGHT KEPT FLASHING AND JUST WOULD NOT CHARGE AT ALL. I CALLED WORX AND WAS NUMBER 90 ON HOLD WHAT THE HELL IS GOING ON HERE? THEY REALLY NEED TO STOP THEIR ADVERTISING AND HIRE MORE PEOPLE TO ANSWER THE PHONES AND THEN START REFUNDING A.S.A.P...ROMA PATE OMAHA NE.

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5:09 pm EDT
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Worx / RW Direct faulty equip

i purchased a worx weed trimmer almost a year ago the first 5 uses it only worked for 30 minutes now it only works for 4 minutes i have tried to contact the company numerous times but they dont answer the phones i have 11 hours waiting on hold i would like them to honor the warranty .i am not sure if its the battery or a faulty machine

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Gloria Watson
Universal, US
May 31, 2011 3:54 pm EDT

purchased mine in Aug 2010 battery never stayed charged like they claimed used mine 6 times put away in Oct 2010 got it out to use in May 2011 will not run at all. battery shows charged but trimmer wont work, i'm out $175.00 and no trimmer and company wont respond to phone calls been left on hold several times and even line has gone dead while im on hold and now will have to purchase another trimmer. think this trimmer deal is a big scam and i will make people aware of this product.

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9:54 pm EDT
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Worx / RW Direct Lithium battery/charger

I purchase this worx GT trimmer, edger last june, 2010. I only use this..trimmer 3 times. After the first use; the battery went dead, the second and the third. This is a piece of junk! I want my money back or a Better battery, and charger.OH! WOW! this product was made in China.Not saying that all product made in china are bad, but there are some thing kids can`t do.

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10:35 am EDT

Worx / RW Direct Buyer beware

I Purchased a Worx Gt in March. Battery does not last to go around 1 foodball fields 2 times as advertised. The unit appears to be well constructed but its utility far less than what has been advertised. I have emailed them twice about the problem. It has been used about 5 times this summer.The WORX GT does not work, the battery only lasts about 20 minutes per 6 hour charge. The cutting string constantly breaks so you cant go but a few feet before you are stopping to take the unit apart and re thread the line. When you return the unit they will send you a "FREE" return label via e mail. That free label comes with a $14 charge you will later find out. Then on top of all that they continue to bill your credit card the remaining charges because they "Had a computer glitch" and it will take another 4-6 weeks to clear the glitch and The Service was closed when I called at 09:45 MST within the published hours on Saturday. I assume I will be out the original shipping and the return shipping amounting to a probable overall direct monetary loss of $50 for the experiment and experience besides the time wasted on the phone and shipping the unit back. "hopefully" then get your refund processed. SIMPLY - Buyer Beware! Dont get taken like I did.

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RIPKEN FAN
Erie, US
May 13, 2014 10:42 pm EDT

Thanks for information. Just finished watching commercial on tube and was ready to buy after my black and deck 18 volt batteries would not hold charge. I guess will buy A gas trimmer and "enjoy" the fumes.

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RIPKEN FAN
Erie, US
May 13, 2014 10:31 pm EDT

THANKS FOR INFO. JUST GOT DONE WATCHING INFO-MERCIAL. WAS READY TO BUY AFTER MY BLACK& DECKER BATTERIES WOULD NOT HOLD CHARGE AFTER 1 YEAR. GUESS I WILL JUST HAVE TO BUY A CHEAPER GAS TRIMMER & "ENJOY "THE FUMES !

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india57
South Bend, US
Jun 15, 2013 2:08 pm EDT
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I bought the WorkGt 18 Volt trimmer 6 months ago and the battery charger said it was charged and the battery "Did the last 5 minutes" I called the customer service center and told them that the battery will not keep its charge. They sent ne a new battery and a new charger this did the same thing. I then again called the company and I said that the battery and the charger they sent me did not work either. it seams when the trimer said it was charged the motor did not have the power to do its job. This company offer me that they would send me a new 24 volt workgt trimmer I said keep it. I encourage people not to buy this trimmer. I wasted $130.00 for a boat anchor. "I will not buy any product fro this company".

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4:58 pm EST

Worx / RW Direct Junk-false advertising

Wasted good money on this product. The first battery stayed charged for 15 minutes and went bad after just two weeks. They did send me a new battery which again held a charge for 15 minutes. Now they are playing games with me. They claimed they would send me a new charger because now they are saying that the charger must be a problem but they never did and when I call back to question them they disconnect me. They advertise that you can trim around three or four football fields on one charge...baloney...15 minutes...can you run around four football fields in fifteen minutes...can you trim while running...These people need to be shut down and made to return the money they stole...I for one am tired of scams and ripoffs.

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buck brossman
Greenville, US
Aug 15, 2011 7:06 pm EDT

I bought a Worx wg165 24 volt trimmer. 200.00 MISTAKE! Trimmerhead sucks-breaks string too often. Had to replace the 24 volt battery and it still won't run for more than 15 minutes. Strong DON'T BUY! My 12 volt Ryobi was just as good.

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10:58 pm EDT
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Worx / RW Direct Good Service

Great Service no complaint! WORX by Positecusa now has GREAT SERVICE! I just wanted to let you all know that PositecUSA company, the distributors of the WORX Edger/trimmer is now doing a great job of handling customer complaints. I was able to get through via email to a customer service rep and he emailed me right away and is not only taking care of the problem of the faulty battery but also following up to be sure I am satisfied. His name is Michael Rivera at Michael.[protected]@positecusa.com
Rockwell Customer Service [protected]
www.rockwelltoolsdirect.com

- track your Rockwell order online at www.trackorderstatus.com/rockwell
Worx Customer Service [protected]
www.worxyardtools.com

- track your Worx order online at www.trackorderstatus.com/worx

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11:33 am EDT
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Worx / RW Direct Battery/Charger (Poor customer service)

I purchased a Worx GT approx. two months ago. I have only used this product twice. After the second time using it the battery stopped charging. I am not sure if this is the charger or the battery, but now I have this two month old trimmer that will not work. I sat on the phone for over an hour and have sent two messages via the contact me link. NOTHING! No one has contacted me back and no one will answer the phone. I will be reaching out to an executive there today and the BBB.

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Alex Matusov
, US
Apr 04, 2016 7:00 am EDT

I have 2 chargers and 4 battries none of which are now functioning. THIS PRODUCT IS TOTAL CRAP.

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Laura Pfeffer
, US
Oct 23, 2015 3:36 pm EDT

I have the same problem please include me in your suit, never got a confirmation e-mail for my order so I cannot locate receipt. how to even start trying to get help this is total crap!

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tweetywheat
, US
Sep 06, 2010 7:07 pm EDT

I have had the Worx GT for two months and have used it maybe 5 times. I was using it to weed eat and it quit working and the battery will not charge.

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Dave R retired
, US
Apr 23, 2015 3:45 pm EDT

I have two 18V Worx batteries that do not take a charge. Now I have two Worx trimmers that must be recycled for the plastic and aluminum. I loved the performance when new, but, the trimmers proved to be very expensive for 3 or 4 uses.

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Iblod
Sulphur, US
Sep 02, 2014 1:54 pm EDT

Biggest rip off imaginable. Batteries are terrible. Machine works well but without batteries it is useless. Wish I had done more research before I spent the money.

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Nova-A
, US
Aug 28, 2014 8:30 am EDT

My Worx blower which I received end of May 2014 was first used in mid June.. Worked fine.. Second time, clip broke off the strap.. no biggie.. third time in July on a full charge the battery stopped cold.. It ran for 3 seconds then stopped.. this continued for 10 minutes until I became so frustrated I tried AGAIN to contact this company.. Forget it.. I left my phone number with them on various days of the week for 3 weeks. This company supposedly warrants their blowers for three years.. They are nothing but a SCAM company.. They have no customer service.. there is NO customer service.. I will NOT spend any more money on this piece of garbage. I will take this matter to a higher level and I'm sure I will get a full refund after I'm done with them. It's an awful shame that companies such as this advertise false claims regarding a product. They take your money and RUN! I REFUSE TO LET THE GET AWAY WITH THIS!

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berndog
Dearborn, US
Aug 09, 2014 6:11 am EDT

Just purchased new battery. Consumer fraud should not be tolerated! My experience is the same as others with bad charger; green light on even before charging a "dead battery." TIME FOR CLASS ACTION LITIGATION

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Dogtired
Lawrence, US
Nov 13, 2013 6:32 pm EST
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Tried and tried to get new battery when mine failed. Kept getting the automated system and thought I was getting a new battery. Finally mine died and I consistently emailed and called customer care. Did get a new battery but my charger is bad. Haven't even gotten to use the new battery. They won't stand behind the charger now that it is out of warranty. Wasn't out of warranty when I started complaining. Doesn't matter. WORX CUSTOMER SERVICE DOESN'T CARE! LOUSY LOUSY LOUSY! Wish I could take out a full page add in the USA TODAY and let the country know they stink and don't care. DON'T BUY THIS PRODUCT!

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1950 SMS
Daytona Beach, US
Aug 04, 2013 8:54 am EDT

Thanks for the info. I was going to order this for my son in law and my self.ill just go with black and decker

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ShawnOKC
Oklahoma City, US
Sep 09, 2012 3:37 pm EDT

We have now had our worx gt 2 months. Battery is not charging. I was looking for a solution when I came upon this site. We were looking at the new Jawsaw. I know now not to waste the money. It would have been fine that they had a battery problem, but to have it and not address the issue as well as take care of their numerous customers is just horrible. It is important that we as burned customers let all that we know about this. Save others their hard earned money and put a dent in this companies business. It is the only way to get big business attention. They only respond when there is a loss of sales!

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12:02 pm EDT
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Worx / RW Direct No charge, loses charge customer service sucks!

Bought whole set when product first came out. Bought extra battery as recommended by other customers before me. Under two years my biggest frustration is the battery life. Absolute crap. Trimmer string doesn't automatically feed. I have a very small front yard, and two batteries barely handle it. So, after 15 minutes waiting for someone to answer their customer service number, they tell me the best they can do is put in an order for me to purchase a new blower & trimmer with the new better battery. Hey WORX, try coming up with a better battery for the poor souls that bought your product when you first came out. Battery technology is pretty advanced these days, you guys should try to do better by your customers. That would keep them coming back to your product as opposed to hating how you screwed them. Yes, I do know how batteries function best. These are just absolute crap.

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JPSHEFCHIK
Ooltewah, US
Oct 08, 2010 7:27 pm EDT
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HOW ABOUT A NEW LITHIUM BATTERY FOR MY 151-5 THAT I BOUGHT FROM YOU EARLIER THIS YEAR? JIM SHEFCHIK 8534 CHERLEE DRIVE OOLTEWAH TN 37363 JJSHEF@AOL.COM

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JPSHEFCHIK
Ooltewah, US
Oct 08, 2010 7:21 pm EDT
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I agree I have a worx 151 battery is no good. lithium should last forever. mine lasted about 15 minutes . worx wants 79 dollars for a battery. they should be free jim shefchik jjshef@AOL.COM

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Vince Gerlando
Clinton Township, US
Sep 21, 2010 2:18 pm EDT

This is the works trimmer I have ever seen, the battery sucks! I am on my second battery and it has been over a weeks and they still have not shipped my replacement.

Stay away, buy anything but this...

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10:49 am EDT
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Worx / RW Direct poor service, false adv.

Purchased a Worx Gt in April. Battery does not last to go around 3 foodball fields as advertised. I get about 15-20 on a charge and it takes 24 hours for a new charge. Now the battery will not charge at all. I think it is the charger. I have emailed them twice about the problem. It has been used about 9 times this summer.

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sylandden
wolfe island, CA
Jun 21, 2015 7:49 pm EDT

A piece of junk with lousy batteries . false advertizing at a all time high I dont know how you people sleep at night no morals i guess thanks for ripping me off!

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TONY VASQUEZ
Moses Lake, US
Jul 29, 2011 2:28 am EDT

I WAS CAPTURED BY THE ADVERTISMENT HOW MY WORX 120 COULD GO AROUN THREE FOOT BALL FEILDS I'VE HAD IT FOR ONLY A MONTH AND I'D BE LUCKEY IF IF LAST 2.00 MINUTES NOW IT DOSN'T EVEN WORK IT'S USLESS JUST MOUNTED ON MY WALL IT'S A PEICE OF SH- -T! I SHUR HOW SOMEONE IS TAKING LEGEL ACTION I KNOW IF I HAD THE MONEY I SHURE WOULD!

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1Pissed off consumer
Walkersville, US
Aug 22, 2010 7:48 am EDT

I purchased my Works GT about 4 months ago. Have only used 3 times and now the battery does not charge. The light on chatger is green but I can't get the trimmer to work even though the indicator says battery is fully charged. I am extremely annoyed. Contacting toll-free cust serv today. Either they send me a new battery or I will ask for my money back with return. PERIOD>

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3:42 pm EDT
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Worx / RW Direct Poor product /Customer Service-DO NOT BUY!!

I purchased the GT Trimmer and Blower combo with the lithium battery on April 26, 2010. I began using the product in mid June, and after approximately six uses, the battery will not hold a charge. I am not sure if the problem is the battery itself or the charger. I sent several email communications via the WORKX web site and included a copy of the order detail and payment, but I have not yet received a response. Additionally, I attempted to call customer service and both times I was on hold for more that 30 minutes before I decided to hang up. This is totally unacceptable!
I urge you not to purchase a product that does not work as advertised and as a company exhibits very poor customer service.

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DrSuez
, US
Sep 05, 2018 8:26 am EDT

I love the product and ordered it off a TV commercial that took away one of the four payments. I am now being called by collections because last payment did not go through . They are looking for two more payments. I need to pay for what the offer was in April, 2018. I will pay the remaining balance of $39.95 ONLY to you NOT a collection agency.

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Brian Speir
, US
Aug 20, 2018 11:14 pm EDT

Anyone leaving positive comments about worx products must be relatives or employers.

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Michel Bell
Moffat, CA
Sep 30, 2010 10:46 am EDT

I bought the product and the battery life, both the lithium and the regular battery, is significantly shorter, and it takes longer to charge. The auto feed works 50% of the time. It's light and with a longer battery life would be excellent.

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Ash k
, US
Jul 31, 2010 8:28 pm EDT

ugh
if only i knew
sooner
im starting high school and natrualy
i need my first phone
i didnt want my parents to buy a phone of big money just so i can have it stolen at school or worse broken
so i baught a chocolate lg phone
from Celullar workx
today
and it wont charge
the guytold me it
was used and he said it worked
but i guess he was defenetly
worng
well
i guess i would rather buy a new phone
what a bail
i was excited about the chocolate phone just to be diappointed

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Max1947
, CA
Jul 29, 2010 9:34 pm EDT

This is certainly not the sort of action on the part of the company, that would promote consumer confidence, perhaps a boycott of the product is the best message that can be sent. These fly by night companies are sensitive to their cash flow drying up.

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8:29 pm EDT
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Worx / RW Direct customer service

They must be relying on there product which is good but there CUSTOMER SERVICE was one of the worst I ever dealt with.Not once did they respond to my e-mails, they lie to me about my order when I received my order which was the cordless blower/sweeper their was NO battery there was a charger.When I e-mail them about it, I never got an answer or respond and I call them about it they said they would get a battery out to me, so when I call to check if they got one coming to me the person said I don't see a battery order for you to ship so I'm canceling my order.Beware if you can find the worx products with out dealing with there CUSTOMER SERVICE GO FOR IT!

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flupps25
Grays, GB
Jul 10, 2012 2:27 am EDT

Same sort of thing here, they have failed to replace a faulty part, will not give me their registered address, this is the worst customer service department I have ever dealt with, I wish I would have bought a Bosch. I suggest any potential customers buy a Bosch. Bosch also have a decent customer service department. Do not buy anything from these cowboys.

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Dak007
Evansville, US
May 04, 2011 1:59 am EDT
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I tried to order replacement Batteries for my Combo kit. They said I was eligible for free replacements due to being less then a year old. I went on line to the Battery Page and ordered and put in the serial number for my batteries and the coupon code they sent me and then it said hit submit. It kicked me out and back to the WORX home page. When tried a second time it said then the Battery serial Numbers were already used and would not let me order. I then tried to call for two days. Never an answer and e-mail does not seem to work. I called the Parts line and they answered and said I should call the line that never answers and that the battery was not their problem. Imagine that,
They never respond. The customer service is the worst I have ever seen for a company who prides itself on its products.
If I could get all my money back I would return the products to them. I have not even had them a year and cannot use them.
What a company. Anyone and any blog I can I will post about there lousy service. Until they make this right I hope to tell as many persons I can not to buy these products.

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1:14 pm EDT
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Worx / RW Direct lack of power

The power of this trimmer was very disappointing. It may trim short grass 3 times around a football field as in the TV ad, but in my yard it could not trim the tall grass around posts, under steps, and around areas my lawnmower cannot reach, as it struggled to trim and stay up to power. I still only have done about 2/3 of our yard and it is charging for the 4th time. Also, the tool is too short for my husband to use without leaning over. The reason I thought it would be a good tool for him is because it was supposed to be light weight. But he cannot use it because it causes him to bend over too much.

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Update by clbusch
Jul 06, 2010 1:21 pm EDT

One more thing I would like to add. They charge $145 if you pay in one payment. My total credit w hen the tool is finally received by them will be $103. This is the cost of the trimmer - 119.85 + 26.12 shipping/hand - = 145 then my final return is $103 plus the cost of shipping to them $16.62 This is the info I took from someone who I was struggled to understand his accent. He was polite, but difficult for me to understand.

What a rip off - I may finally be cured of purchasing tools from infomercials!

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4:25 am EDT

Worx / RW Direct Gave me the run around for nothing

4/6/2010, Order lawnmower over phone to pickup at store. Rep tells me it is in stock. I price match with HomeDepot.com, get great deal on mower, rep says hes charging $370 to my credit card (otherwise it would be $492 w/o price match). I drive to store, find out they don't have it in stock and it will be delivered on the 12th.

Get home, find out I was charged $492, call store, they won't help. I call online support number, they tell me I will be credited after I pick up the package.

4/12/2010, Pick up package at store, still charged $492. Call online support, they found error in how original rep handled price match, submit claim to Corporate, should hear back in 3-5 bus. days.

4/13/2010, Hear back via email, they won't help, say I need to call local store.

Call local store, get transferred to Regional Call Center, they say they can't help and forward me to Online Solutions.

Online Solutions can't help either, they submit claim to Corporate, should get personal call back in 24 - 48 hours. Given Claim # to call back with if I have more issues.

2 hours later, get a call back, they can't help me as it was bought online (now I'm confused) and I either have to speak with the Store Manager or call Online Solutions.

I call the Online Solutions number and give the lady my Claim #. She says that this is not the Online number but it is the National Support Number. She won't help, transfers me to whatever the Online number is.

Online Support guy can't help me, says I need to call National Support number (confused yet?) I tell him this wont help as they just transferred me to him! He has me hold (for the 3rd time with him alone) to find out he will transfer me to a Claims Manager.

Finally get on the phone with a Claims Manager (lost count on how many reps I've spoken to). She says because the package already shipped, Online cannot credit me what I am owed. She tried calling local Coon Rapids, MN store and the store manager would not return a call. She needs the store manager to talk to her to work it out.

I call the local Coon Rapids store, tell auto-prompt I want to speak with the Store Manager (amazingly she says "Oh, you want to speak with a Manager, one moment"...I couldn't believe that worked). I get some local rep on the phone, tell her the name of the manager I need to speak to...she says she is out, but she will connect me with Mike in Lawn and Garden who will solve my issue (FINALLY).

Get on the phone with Mike, tell him my schpeal (for the 10th time at least). He says he can help, he's done this before (surprise). He will call back in 10 minutes after looking into Price match (which was already approved by the way).

He calls back, wont do price match, local Home Depots dont have in stock and they are out of stock online (just my luck), even though I have a printout from last week saying they have them in stock. I decide to return the mower, fortunately I left it in the box...he says that is fine.

3 trips to/from local store, over 10 support reps dealt with over the phone...NEVER shopping at Sears again. Besides for their support reps being nice and having fast response times...they suck at getting things done and just pass the buck constantly (which is why they have fast response times).

Oh, happy ending...found the same damn mower online, for Home Depot price, with no tax, and was able to use a coupon to get cheapest deal out there...Eat that Sears! :) Win Win for me!

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J
11:03 pm EDT
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Product does not work as advertised. Battery life is much shorter than stated and takes longer to charge than stated as well (if you can get the battery to charge). Infomercial states that the line automatically feeds which it does about 20% of the time.

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K
7:16 pm EDT
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Worx / RW Direct Do not waste your time

Don't waste your time but mostly your money on the Worx trimmer/edger that is advertised on tv. It doesn't work like as it is shown on tv...Shipping charges are unreal. If you do decide to try it and change your mind and want to return it. Be prepared to pay in excess of $50.00 in shipping fees and nothing to show for it except your receipts.

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Bigredman
Round Rock, US
Sep 11, 2009 10:34 pm EDT

Fully charged, this trimmer had the power of an electric toothbrush. It barely cut the grass and no it did not automatically feed line as advertised. I do not think it was defective, it was justly poorly designed. I owned a Sears Craftsman rechargeable trimmer in the past. It had 10X the power of the WORX WG150-1X3P Trimmer.
This company engages in nothing short of FRAUD. They know the products they are selling are junk. They make their money off of the S & H charges. I am out $39.18 to these crooks. They are the dictionary definition of Fraud: deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage. DO NOT BUY ANYTHING FROM THEM.

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Overview of Worx / RW Direct complaint handling

Worx / RW Direct reviews first appeared on Complaints Board on Jul 26, 2009. The latest review poorest after sale customer service was posted on May 30, 2023. The latest complaint Product reliability was resolved on Jul 16, 2014. Worx / RW Direct has an average consumer rating of 2 stars from 36 reviews. Worx / RW Direct has resolved 11 complaints.
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    PO Box 681298, Charlotte, North Carolina, 28216, United States
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