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WorldStrides
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WorldStrides
reviews & complaints

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19 complaints
7 resolved 12 unresolved
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R
10:11 am

WorldStrides - Mis-representation

Program offered free insurance if you signed up early (April 2021) for March 2022 trip. Who would do that during the pandemic without it? Had to cancel due to Covid, and now Im told my account doesn't have insurance. There is a mysterious "Spring Discount" that I noticed. Funny how if we attended a Zoom meeting we got $50 credit. We had advertisements saying that. But nothing at all about the $150 discount. You'll advertise a $50 discount but don't even mention a $150 discount? I want a full copy of the Zoom parent meeting to review what was promised. One representative says they can get it then another says they dont record. What is it? Provide me with the advertisement saying how and why we'll get the spring discount. Be transparent.

Want copy of Zoom meeting to review for definitive proof guarantee was orvwas not made. If made as I and the trip coordinator recall, I want the rest of my $1192. I'm not asking for all the processing payment fees refunded, although an extra $6 per month is excessive.

Desired outcome: Want copy of Zoom parent meetingwant the rest of my $1192 refunded

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P
8:34 pm
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WorldStrides - unethical standards

Our son went on a trip to Washington dc and Virginia. First bad experience for him and the tour the guide was rude, second didn't follow itinerary and kept telling kids later or place was to busy and couldn't go. And at one exibit she was down right rude. After our son got home I called to see what was left on our payment plan. Was told roughly $192.00...

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L
6:18 pm
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WorldStrides - Misrepresentation of itinerary

My church St Christopher's Episcopal Church of Lubbock Tx was sent a grandiose itinerary Dec. 2014 for a trip to Italy. Landed in Milano, tour Verona, Padua, a full day in Venice, 2 nights in Montecatini Terme, a full day in Florence, tour Pisa, farm lunch and tour San Gimignano's towered city, 2 nights in Assisi, half day in Perugia to see Etruscan ruin...

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R
10:57 pm
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WorldStrides - Trip to Washington DC for 6/4/16 to6/7/26

I CALLED CUSTOMER SERVICE TO CANCEL TRIP# 119884. Was rudely told to send an email to customerservice worldstrides.org. I have as yet been able to get or find a good email address to send my email nor have I read anywhere on the paperwork they sent me explaining to cancel required an em ail as well the email address where to send it to. I am going to try...

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W
1:41 pm

WorldStrides - travel

This company is out for every penny and gives horrible service! My daughter signed up for a trip and I paid the three hundred($300.00) deposit. 10 days later some things had changed and I called to cancel her trip and was told to send in a letter and it would be taken care of since it was so quickly, (the trip was not to take place for over 9 months in the future!) after signing up. I have called and emailed many times and have just now over 6 weeks later received a letter that I will now be receiving no refund! This company is a scam. They want money immediately, and will give no refunds even with such a quick cancellation. They are in it for the money only. Just search for their reviews-they are horror stories. I should have known better and read them first. Be aware.

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R
8:29 am
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WorldStrides - International discovery programs tours

This company is probably making over 50% of its income from fees and taking people's money when they need to cancel a trip. We cancelled our sons trip over eight months before the departure date. We had purchased a cancellation protection plan that we had been told would allow us a full refund minus our "fees"( which were never disclosed in any materials we...

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T
2:19 pm
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WorldStrides - Unethical Advertising

I have never been on a trip sponsored by Worldstrides and won't, based on their advertising practices. I received a frankly creepy call from a person stating that their child Eve was in my class and they needed to talk to me about her. I looked up the number he gave (877-382-0865) which was different from the number on the caller ID (434-951-5001) and found...

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C
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WorldStrides - refund

After having paid in full for a trip, we had a family situation come up. I wrote and asked for a refund. I also reminded them that I had purchased insurance that is supposed to cover this. I canceled on November 17th, 2014. On December 29th 2014, a $79.00 deposit was made from them into my checking account. On January 12th, I was on hold with customer...

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P
8:28 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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WorldStrides - MIsleading/flat out lying

I used to work for WorldStrides and I can say without a doubt that they are not in it to give the students a memorable trip. They are only in it for the money. I was repeatedly mislead as an employee representing WorldStrides to the teachers and parents & Students by the Management at WorldStrides. They are incredibly misleading and will lie to make a sale...

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WorldStrides - poor customer service / inept

I appreciate that the logistics of coordinating a trip for several dozen students is no small task, but when you're selling educational travel programs for our children I would think you would want to have enough customer service and admin. staff well versed in the program and able to handle issues for customers. We opted to make our payments by credit card; we are not comfortable giving out bank account information. For one of our payments we were charged twice. Our credit card company confirmed this, but Worldstrides had no record of it. They agreed to investigate it and promised they would have an answer within a week. Two weeks later nothing had been resolved. When I contacted customer service I was told that there is only one person who handles disputes and that she has been absent a lot. Furthermore, it was unclear whether she was away from her desk or just not in that day. TMI. I have little confidence that that money will ever be applied to our account. If it weren't for the fact that I trust the care of my child to the teachers and volunteers attending the trip, I would be reluctant to send them on any trip that Worldstrides coordinated.

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Y
10:17 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WorldStrides - Travel

The group left 7:45pm from Atlanta to D.C by bus. The kids were not allowed to sleep through the night while they were on the bus. They were wakening up every 3 hours to be forced to get off the bus to either for restroom or snack shop. Why can't the kids allowed to be on the bus? There were 4 adults chaperone available to be split with the kids who wished to get down the bus and who didn't. Those kids didn't get to sleep the first night and they didn't get to check in the hotel until the next night after 9pm. We would appreciate to know ahead of the time that 4 kids in a room with 2 sleep on the same bed with same blanket. Again, they didn't get to sleep on the way back too. When they come home, their faces show extremely tired. Basically, they didn't sleep for 2 nights with all the rest of the nights sharing beds and room with 3 other kids. I asked my child if she will sign up again. Her answer is firm with a big "NO."

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M
8:50 am
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WorldStrides - BAD SERVICE/GAUGING

WorldStrides runs school trips to Washington DC (among other trips). They were a NIGHTMARE to work with. I am a parent. At every turn, they tried to add un-explained fees. Every time I called, I was told I owed a different amount. And every time I took my eye off the ball, they had added some kind of a transaction fee. They say they'll email you something...

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W
7:49 pm
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WorldStrides - Poor Communication, Unsafe Situations

13 year old daughter went with school group on educational tour of Washington DC area... Poor communication between tour guides and students - they often did not know what they were doing next and sometimes did not know what they were supposed to do once they got there. Majority of time spent on busses. Zero communication with parents which WorldStride...

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D
4:23 pm
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WorldStrides - Refund/Customer Dis-service

The customer service at World Strides is legendary in it's horrific execution. From the outset, this organization has been nothing but difficult. The problem is that the school selects the organization so World Strides has no impetus to help the parents. Consequently, the people paying the money are NOT the customers, and they are treated like pond ###. I...

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ADVERTISIMENT
F
11:38 pm

WorldStrides - service

The financial end of this deal sucks...as the only parent paying for the trip i had to extend the payment plan.no problem there but after paying over 2 thirds of the cost of the trip i got a message saying if i didnt make my next payment immediatly, i was a day late, Worldstrides was going to cancel my daughters trip. I don't think these people understand that not all of us parents can pay what i think is a huge amount of cash in one lump sum.I could almost see it if i only had a few hundred into it but i have a thousand into it and honestly i think it is way more than the 3 day trip is worth.

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Sorry to hear of the difficulties you’re experiencing. WorldStrides makes resources like the Extended Payment Plan available to families to assist in funding their travel programs. Please try and reach out to one of our Customer Service representatives for assistance once you discover that your payment will be overdue. The team members are prepared to work with you to facilitate your payment, but more importantly, to help ensure that your daughter is able to travel and benefits from the experience. --- [email protected]

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D
6:03 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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WorldStrides - Wonderful Travel Company

I was thrilled when I came across this opportunity to voice my appreciation for the WorldStrides student travel company. I am a very busy teacher in Snohomish, Wa and thought that there was no way I could find the time to offer my students such an experience. Like all who have toured before, I too realized how impact-full travel is, but thought I was way...

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C
9:29 pm
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WorldStrides - Exceptional Service

Kudos to WorldStrides for comprehensive service to our parents, students and myself as we prepare again for an amazing student educational trip to Williamsburg, Washington, D.C., and New York City. In this era of cutbacks it's reassuring to see that quality and customer service come first. As a teacher, entrusted by parents with their sons and daughters I...

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D
1:05 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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WorldStrides - Extremely poor customer service

My children have a planned school trip with this organization. We will be going from San Diego to Sacramento on a Saturday. For one day, the cost is $399 per child. Since there are 3 of us going and I have family in Sacramento, I asked to know the airline so that I could change my trip home to a later date. They stated that no changes were possible and if I...

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F
11:35 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

WorldStrides - Bad service

WorldStrides is quite possibly the WORST company you could travel with. The trips are waaaay to expensive --- $2000+ for kids to see D.C.? Come on! Almost all the sites there are free! They're charging for "excellent service, " but if you've ever tried to call their Customer Service, you know that doesn't exist. The meals and hotels are mediocre; you're...

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