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WorldStrides Customer Service Contacts

+1 800 468 5899 (Middle School Programs)
+1 800 651 0468 (Performing Programs)
+1 800 828 8349 (Individual Travelers Programs)
+1 855 619 5294 (CBL International)
+1 916 939 6805 (Foreign Exchange Youth Travel Programs)
+1 800 771 5353 (International Travel)
+1 434 326 9992 (Domestic Travel)
+1 800 422 2368 (University Programs)
+1 410 489 2287 (International - Excel Sports)
+1 888 877 4445 (Domestic - GET Sports)
+44 800 093 0810 (United Kingdom)
+44 193 547 0630 (United Kingdom, Yeovil)
218 W Water Street № 400
Charlottesville, Virginia
United States - 22902
United Kingdom 
 
Yeovil 
Maltravers House, Petters Way, Yeovil, Somerset, BA20 1SP
 
London Sales & Marketing Office
Craven House, 40-44 Uxbridge Road, Ealing, London, W5 2BS

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Use this comments board to leave complaints and reviews about WorldStrides. Discuss the issues you have had with WorldStrides and work with their customer service team to find a resolution.

WorldStrides Complaints & Reviews

Worldstrides — unethical standards

Our son went on a trip to Washington dc and Virginia. First bad experience for him and the tour the guide wa...

Worldstrides — Misrepresentation of itinerary

My church St Christopher's Episcopal Church of Lubbock Tx was sent a grandiose itinerary Dec. 2014 for a trip...

Worldstrides — Trip to Washington DC for 6/4/16 to6/7/26

I CALLED CUSTOMER SERVICE TO CANCEL TRIP# 119884. Was rudely told to send an email to customerservice...

Worldstridestravel

This company is out for every penny and gives horrible service! My daughter signed up for a trip and I paid the three hundred($300.00) deposit. 10 days later some things had changed and I called to cancel her trip and was told to send in a letter and it would be taken care of since it was so quickly, (the trip was not to take place for over 9 months in the future!!!) after signing up. I have called and emailed many times and have just now over 6 weeks later received a letter that I will now be receiving no refund! This company is a scam. They want money immediately, and will give no refunds even with such a quick cancellation. They are in it for the money only. Just search for their reviews-they are horror stories. I should have known better and read them first. Be aware.

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    Worldstrides — International discovery programs tours

    This company is probably making over 50% of its income from fees and taking people's money when they need to...

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    Worldstrides — Unethical Advertising

    I have never been on a trip sponsored by Worldstrides and won't, based on their advertising practices. I...

    Worldstrides — refund

    After having paid in full for a trip, we had a family situation come up. I wrote and asked for a refund. I...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Worldstrides — MIsleading/flat out lying

    I used to work for WorldStrides and I can say without a doubt that they are not in it to give the students a...

    Worldstridespoor customer service / inept

    I appreciate that the logistics of coordinating a trip for several dozen students is no small task, but when you're selling educational travel programs for our children I would think you would want to have enough customer service and admin. staff well versed in the program and able to handle issues for customers. We opted to make our payments by credit card; we are not comfortable giving out bank account information. For one of our payments we were charged twice. Our credit card company confirmed this, but Worldstrides had no record of it. They agreed to investigate it and promised they would have an answer within a week. Two weeks later nothing had been resolved. When I contacted customer service I was told that there is only one person who handles disputes and that she has been absent a lot. Furthermore, it was unclear whether she was away from her desk or just not in that day. TMI. I have little confidence that that money will ever be applied to our account. If it weren't for the fact that I trust the care of my child to the teachers and volunteers attending the trip, I would be reluctant to send them on any trip that Worldstrides coordinated.

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      The complaint has been investigated and
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      Resolved
      Worldstrides.org Or Worldstrides.com/Travel

      The group left 7:45pm from Atlanta to D.C by bus. The kids were not allowed to sleep through the night while they were on the bus. They were wakening up every 3 hours to be forced to get off the bus to either for restroom or snack shop. Why can't the kids allowed to be on the bus? There were 4 adults chaperone available to be split with the kids who wished to get down the bus and who didn't. Those kids didn't get to sleep the first night and they didn't get to check in the hotel until the next night after 9pm. We would appreciate to know ahead of the time that 4 kids in a room with 2 sleep on the same bed with same blanket. Again, they didn't get to sleep on the way back too. When they come home, their faces show extremely tired. Basically, they didn't sleep for 2 nights with all the rest of the nights sharing beds and room with 3 other kids. I asked my child if she will sign up again. Her answer is firm with a big "NO."

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        The complaint has been investigated and
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        Worldstrides — BAD SERVICE/GAUGING

        WorldStrides runs school trips to Washington DC (among other trips). They were a NIGHTMARE to work with. I am...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Worldstrides — Poor Communication, Unsafe Situations

        13 year old daughter went with school group on educational tour of Washington DC area... Poor communication...

        World Strides — Refund/Customer Dis-service

        The customer service at World Strides is legendary in it's horrific execution. From the outset, thi...

        Worldstridesservice

        The financial end of this deal sucks...as the only parent paying for the trip i had to extend the payment plan.no problem there but after paying over 2 thirds of the cost of the trip i got a message saying if i didnt make my next payment immediatly, i was a day late, Worldstrides was going to cancel my daughters trip. I don't think these people understand that not all of us parents can pay what i think is a huge amount of cash in one lump sum.I could almost see it if i only had a few hundred into it but i have a thousand into it and honestly i think it is way more than the 3 day trip is worth.

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          • Wa
            [email protected] May 04, 2011

            Sorry to hear of the difficulties you’re experiencing. WorldStrides makes resources like the Extended Payment Plan available to families to assist in funding their travel programs. Please try and reach out to one of our Customer Service representatives for assistance once you discover that your payment will be overdue. The team members are prepared to work with you to facilitate your payment, but more importantly, to help ensure that your daughter is able to travel and benefits from the experience. --- [email protected]

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Worldstrides — Wonderful Travel Company

          I was thrilled when I came across this opportunity to voice my appreciation for the WorldStrides student...

          Worldstrides For Awesome Student Travel — Exceptional Service

          Kudos to WorldStrides for comprehensive service to our parents, students and myself as we prepare again for...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          World Strides — Extremely poor customer service

          My children have a planned school trip with this organization. We will be going from San Diego to Sacramento...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Worldstrides — Bad service

          WorldStrides is quite possibly the WORST company you could travel with. The trips are waaaay to expensive ---...

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