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WorldStrides

www.worldstrides.com

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2.0 27 Complaints
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WorldStrides Complaints Page 2 of 2

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The customer service at World Strides is legendary in it's horrific execution. From the outset, this organization has been nothing but difficult. The problem is that the school selects the organization so World Strides has no impetus to help the parents. Consequently, the people paying the money are NOT the customers, and they are treated like pond ###. I...

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11:38 pm EDT
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WorldStrides service

The financial end of this deal sucks...as the only parent paying for the trip i had to extend the payment plan.no problem there but after paying over 2 thirds of the cost of the trip i got a message saying if i didnt make my next payment immediatly, i was a day late, Worldstrides was going to cancel my daughters trip. I don't think these people understand that not all of us parents can pay what i think is a huge amount of cash in one lump sum.I could almost see it if i only had a few hundred into it but i have a thousand into it and honestly i think it is way more than the 3 day trip is worth.

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Wayne@WorldStrides
US
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May 04, 2011 5:56 pm EDT

Sorry to hear of the difficulties you’re experiencing. WorldStrides makes resources like the Extended Payment Plan available to families to assist in funding their travel programs. Please try and reach out to one of our Customer Service representatives for assistance once you discover that your payment will be overdue. The team members are prepared to work with you to facilitate your payment, but more importantly, to help ensure that your daughter is able to travel and benefits from the experience. --- Wayne@WorldStrides

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WorldStrides Wonderful Travel Company

I was thrilled when I came across this opportunity to voice my appreciation for the WorldStrides student travel company. I am a very busy teacher in Snohomish, Wa and thought that there was no way I could find the time to offer my students such an experience. Like all who have toured before, I too realized how impact-full travel is, but thought I was way too busy to make this opportunity a reality for my students. Well, after some careful encouraging from the kind folks at WorldStrides, I took my first trip and it was life-changing! As a teacher and father of two kids under the age of 4, I can assure you that I am a very careful planner and demand the same from a company promising to show us our nation's capital, while providing comfort and safety. In short, they did everything they promised and more! I am so impressed with this company that I have taken the time to send personal emails to all of my teaching companions encouraging them to do the same! Thanks WorldStrides! It is no wonder that you are the leader in student travel!

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9:29 pm EDT
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WorldStrides Exceptional Service

Kudos to WorldStrides for comprehensive service to our parents, students and myself as we prepare again for an amazing student educational trip to Williamsburg, Washington, D.C., and New York City. In this era of cutbacks it's reassuring to see that quality and customer service come first. As a teacher, entrusted by parents with their sons and daughters I couldn't have it any other way. With the challenges of our economy making it tougher for families to provide their youngsters with these incredible experiences, the support and service this company provides has been truly amazing. Their concern for our safety and satisfaction has been most impressive. You have earned my loyalty!

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Informed traveler
Sacramento, US
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Apr 14, 2010 7:40 pm EDT

Do you receive commissions, stipends or perks from them? Be careful if you choose to answer... like they say, "once it's on the internet, it's forever".

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1:05 pm EST
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WorldStrides Refused airline info for flight change

My children have a planned school trip with this organization. We will be going from San Diego to Sacramento on a Saturday. For one day, the cost is $399 per child. Since there are 3 of us going and I have family in Sacramento, I asked to know the airline so that I could change my trip home to a later date. They stated that no changes were possible and if I should change it the date they would not refund me any portion of the fare home. I asked what airline would be used. They didn't know since the trip hadn't been booked yet. So, I asked what airline would probably be used. They didn't know this either. Then I asked well, what airlines have you used in the past, so that I could call and find out the likelihood of cost to change the ticket. They refused to even give me this information, stated that they did not know what airlines had been used in the past. (Our school goes every year.) They refused to let me speak to someone in the travel department who could provide me this information. "The travel department doesn't speak to the customers."

Very difficult to work with, very expensive for a field trip service. I am going to recommend schools do not use this service. In fact, I am going to see about replacing them for next year.

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Happy Mom1
Daly City, US
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Jun 02, 2010 1:56 pm EDT

Just returned from my second trip to Washington D.C. in 2 years with my second daughter. Absolutely INCREDIBLE EXPERIENCE! Yes, it's a long way from California to D.C., which means a long flight - but my kids both had the trip of a lifetime. AMAZING COMPANY! Wish I had more chldren so I could go again!

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Jayhawk
Grain Valley, US
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Feb 23, 2011 7:48 am EST

Good to read this. My daughter came home with information about a trip to DC and I was shocked that it was $1500 for 3 nights! And, the sample itinerary shows them going to 5 museums on the day they arrive in DC! You could spend one full day at the Air and Space Museum alone. Thanks for taking the time to post this.

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marvinroseisarose
Umatilla, US
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Apr 04, 2010 9:44 pm EDT

I agree. A trip to Washington DC cost $200o for 6 days ( One day was wasted on travel) They have a ridiculous letter sent out begging relatives for money. I remember complaining about the price after they quickly got me to guarantee my child's place for a $100 deposit, following a slick presentation that is hard to resist( especially living in an age where parents feel guilty for not being able to be more a part of their children's lives.) Their answer has a wonderful PR spin: using Worldstrides reduces the liability so that chaperones have less stress etc. It makes life easy with their turnkey gimmick, but at about 2x the cost of planning the trip themselves.

They spent 45 minutes at the Smithsonian Institute and one half hour at another museum. I was amused at how many war memorials were visited and of course the mandatory trip to the Holocaust museum- nothing like a little sensationalism even though the holocaust has little to do with American history. So the kids will at least be able to say " Oh well, I have been here and there", While they inevitability enjoy the experience, they will never really learn about where they went.

Worldstrides counts on the kids coming back smiling with glee and rattling off all the places they can brag about visiting, but with a little deeper inquiry parents will learn it was all for show. Worldstrides is a made for profit enterprise but they hit on a very easy market. One PT Barnum would envy. "Sucker born every minute"

Marvin Rosenberg, Santa Rosa, California

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jane dickson
Reno, US
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Mar 31, 2010 9:55 pm EDT

You think that's a complaint? Worldstrides charged me an additional 200 insurance above the price the teacher had quoted me. They suckered the students into going to on the trip and they profit from unsuspecting parents! they're a scam, dont use them.

Ripped Off Parent, Jane Dickson - Portland Oregon...

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WorldStrides is quite possibly the WORST company you could travel with. The trips are waaaay to expensive --- $2000+ for kids to see D.C.? Come on! Almost all the sites there are free! They're charging for "excellent service, " but if you've ever tried to call their Customer Service, you know that doesn't exist. The meals and hotels are mediocre; you're...

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About WorldStrides

WorldStrides specializes in educational travel and experiential learning programs for students. They offer a range of trips, from domestic educational tours to international study abroad experiences, aiming to enhance classroom learning through travel.
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WorldStrides is ranked 15 among 105 companies in the Education and Training category