WorldRemit
reviews and complaints

i try to send money allways get verify identity i try many times allways get connection error from onfid website WR1882418. i change my phone number i want to change it too im at moment in phillipines and phone not work propely please send me email to change phone number and verify identity transaction num [protected] is not yet received in g cash my name ARTUR MENESES RODRIGUES [protected]@gmail.com i live now in phillipines but i get my AOW pension in my bank in the netherlandse i want this wil be resolved soon

On August 17, 2023, I initiated a transfer of $2,270.15 through the WorldRemit app. Although the status of the transfer shows “delivered” in the app and I also received two separate emails indicating the transfer had been delivered on August 17th, the money was not credited to the recipient’s account. WorldRemit claims this was due to technical difficulty and that they are coordinating with their local partner. It has been difficult getting timely feedback from WorldRemit. For a transaction that should have been completed within an hour, It has been 5 days since I initiated the transfer and the recipient’s account has not been credited.

Hi! Good morning.

I would like to report a complain regarding your contact number in New Zealand because I have noticed that no one is answering whenever I call the number. The number is +[protected], I was trying to contact this number because I want to ask for an update regarding my refund with transaction number [protected].

Looking forward to your response.

Thank you and have a nice day.

Sincerely,

Lovelynn

3/8/2023 ref [protected]. I paid £100 which equated to usd 125.38. i cancelled the refund which shows on my account as cancelled . , i did not receive a refund letter nor has the refund been received as at 20/08/2023 . please investigate. The transaction was completed on your website. and all details are showing on the progress of the transaction . Regards Stewart Farmer

Several days ago i cancelled 3 transactions. I read on the website that it could take up to 7 days to get my refunds. Its be 10 days and i have not received one dime. I feel like I'm being scammed. The transaction numbers are as follows 1441711365328/ 1441366567/and 144171087302 . The phone system is messed up and provides no resolution. I demand my full refund. I will file a complaint with the BBB and The Attorney's General office here in my state. IF you cannot provide a refund in a timely manner why are you even trying to do business here in the USA?

I have used WorldRemit for a couple of years to send monthly payments to six friends in Africa and Pakistan. Because of an attempt to access my bank account the bank required that I get a new card and number.

After that I have tried to change the card number on WorldRemit but have found no way to do it. I can change everything else but not the card number.

I recommend Worldremit to a friend and she sent some money on 3rd August 2023 and she send me all the transaction details. She also received an email confirming delayed service which would take no more than 48hrs. As of today 7th Aug, there's no funds received neither a communication from Worldremit and what's disturbing is they have made it almost impossible to get through to them. My friend has been on the phone in SA for hours to no avail.

On the 24th of July and the 25th of July I transferred money to my daughter in Australia.

After the first transfer on the 24th of July an email was received advising me of my transfer checklist - details below:

Transaction number - [protected].

385.73 AUD

This money was received in Australia.

A transfer checklist was received on 26 July after the second transfer on the 25th of July - details below:

Transaction number - [protected]

391.41 AUD

This money was never received in Australia.

As per the WorldRemit app/website, the payment is outstanding.

The money was debited from my bank account on both occasions. (bank statement is available as proof of payment).

After numerous attempts to get in touch with WorldRemit in Johannesburg, I am now writing to you in a desperate attempt to get this transfer completed. There is no answer when I call +[protected].

Various emails have also been sent to [protected]@worldremit.com with no reply.

I sent money and still the receiver has not gotten the money. There is no way of contacting WR. The customer service number for my country does not work. The only way to contact WR is by leaving a negative review, then at least they rush to call you. Whenever they call, I've reported that the phone number doesn't work multiple times but nothing is done. This has to be the most frustrating company on earth with one sided communication so that you cannot reach them when they delay or withhold transactions.

UPDATE: Following my negative review on Trust Pilot I received an email from the company saying quote: "We tried reaching out to you today but you were not available. We are sorry to know that your transaction was not processed... We're constantly working to improve our service so your feedback is important to us. We would appreciate speaking with you to discuss this further with you. We will be in contact within the next 2 days."

They don't even care to try and work on processing the transaction or to explain the reason for the delay of two transactions amounting to almost $1900 - Transaction #[protected] and Transaction #[protected]. Their only issue is that I left negative feedback that might scare away potential customers from giving them more money to hold and not send out. That's the only reason they reached out.

I have gone through enough terrible experiences with WR and I've finally had enough. Yes, their rates may be lower to send money within and to Africa. But it's not worth the stress. I'd rather deal with a company that understands how sensitive money is and actually has a way for their clients to contact them when there are issues. I'm done.

I filed a cancellation request for a transaction I had created on Saturday 17th June 2023 through my app. The phone had a glitch, and I realised that it was sending the same transaction twice. Immediately I cancelled through the app, and afterwards emailed Worldremit to notify them about the cancellation, and also request a refund. This issue has not been addressed for over a week now. I was not clear on the company policy over this matter, and so I requested, kindly for further guidance that would lead to a REFUND as soon as possible, following the cancellation request.

My details are as follows:

Account Name:     J B Namunyu

WR Account:       WR034827

Phone:            [protected]

Transfer Number:  [protected]

Transfer Amount:   399.55 GBP

I want to add that having been a continuous customer of World Remit for many years, I was not expecting such a delay without a credible explanation. Despite my various attempts to reach out for assistance, which included email, online and phone, I have been met with a wall of silence. This is not acceptable.

I, therefore, trust that this point going forward, this matter will conclude in the quickest way possible.

Many thanks,

J B Namunyu

Dear Sir/Madam,

I am writing to inform you that my WorldRemit account has been unexpectedly blocked, and I am seeking clarification regarding the reason for this action. According to your application, an email was supposedly sent to me notifying me of the account blockage. However, I have thoroughly checked my email account ([protected]@argusinvestigations.com.au) and have not received any such communication from your company.

I kindly request you to provide me with an explanation for the blockage of my account and promptly reinstate it. It is crucial for me to have access to my account as soon as possible.

Additionally, I would like to bring to your attention the need for improvements to your website in terms of contacting customer support. Currently, when I click on the "Contact Us" option, it redirects me to a general information page, which does not address my concerns effectively. I suggest revising the website layout to make it easier and more straightforward for customers to reach out to your support team.

Thank you for your attention to this matter. I anticipate a swift resolution and the reinstatement of my WorldRemit account.

Yours faithfully,

George

Today the 14th of July I have been trying to send money to a recipient via MTN which I always choose on you site but been unable to do so.

I have raised this complaint before and never been given an answer as to why you are regularly not using this partner.

I need to know if you are no longer using MTN so as I can make other arrangements, please would you be so kind as to let me know.

I have been scammed by a person who acted as a representative of the Brussels Airlines on my case for finding a lost luggage. He has contacted me first on Twitter than we switched to WhatsApp from what looked like an official handle of the company. He guided me through the process on World Permit so that he can transfer me a compensation fee. Instead he had send 500 euros from my bank account to his via WordRemit, hung up on the phone and tried to extract more money from my account (but I moved it away by then). I have tried getting in touch with Word Permit customer support by calling Them thousand times, but they never pick up and there is no option to actually file a complaint or cancel a transfer, even though they state in terms and conditions that they can assist with this.

Payment Details

Something went wrong.

Unknown error occurred for resource of type ceratePayment. I have encountered this message several times lately.

Last payment ref number: [protected]

I did attempt another transfer today, send various mails and phoned support, NO FEEDBACK

That is the error message. Appears even before I can select debit card!

meyer.[protected]@gmail.com

ID: [protected]

28 Oct 1958

I am from Germany and on the 27th of May I have send around 617 euro to my friend living in Perth located in western Australia. More than one month is over and world remit didn't send money to my beneficiary neither returned back my money. World remit is a fraud company! The money has been debited from my account but my beneficiary didn't receive it yet. Everytime I call the customer care they assure me that my case will be handled by the higher authority but no action has been taken till now and it's already more than one month.

My transaction number is #[protected].

Recently transferred about 1400 php or 120 ringgit from malaysia to the philipines. After submitting my id and image 2 times through their website my transfer was stuck on the processing stage for almost 48 hours so i decided to cancel. Within a day the account was disabled without notification to email and money was not returned what kind of theft is this? Best of all world remit malaysia's hotline does not even function so what is my way of getting my money back then?

My case number is [protected]. RE: WR1159591. I have been using the Worldremit service for more than 5 years to send money to 23 poor families in the Philippines. I have sent many thousands of dollars for food and medicine and education and other life support needs. I have paid Worldremit more than $5000 for the transfers over the years. Philippines government officials have questioned the recipients several times and not had issue with what I've been doing. Now your security officials have permanently closed my account. I know that your business makes a lot of money compared to what I have paid, however, without my money children go without food and medicine. As your advertisements say, your company provides a convenient way to send money and that makes it easy for me and the recipients. I respectfully request reinstatement of my account, if nothing more than for humanitarian reasons.

Sincerely

Russell Seastrum

On 30 or 31.5.23 I made a World Remit transfer to the USA of £60 i.e. total cost £61.99. This was taken from my account on 31.5.23.

It has still not been paid into the USA account. When we contacted World Remit we were advised that the payment had been authorized. We were aware of this because we had paid it but no payment was received in the USA!

On the 11th June World Remit advised that in order to successfully process our refund we should send a copy of our bank statement. We did this and have asked for the money to be reimbursed. Still no action.

I am extremely ill with lung/heart disease and am having a heart procedure on Monday 26th June. I am concerned that this situation has not been resolved and, if I die in the operating theatre tomorrow my husband will be left with this problem.

Please can we have our money back. World Remit acknowledges that it has taken the money but no transactions are shown.

Lesley Mayne

My account was accessed without my consent and details of two transactions were altered . I had attempts to cancel both transactions as they had not technical issues . So not only was my account was accessed without my permission . Details of two transactions were changed without my permission then both transactions were completed against my wishes . I called the help line where the female operators did not assist me in any way and seemed completely oblivious to the fact that I was complaining that my account was hacked . In fact was most indignant when I asked if she was listening to what I was saying . I have now deactivated my account to prevent any more activity