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Wish.com Customer Service Phone, Email, Contacts

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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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T
7:29 am EDT

Wish.com product I order

I use Amazon all the time love them so I thought I would try wish. now wishing I didn't what a joke 3 months to deliver to Canada. still nothing you can't talk to anyone no numbers to call so I am staying with Amazon. Ca you may not get as cheap pricing as wish say they have but what good is cheap when you never get your order and I love how everyday all day they blow up my phone with deals to bad the can't deliver that fast.

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2:32 am EDT

Wish.com customer service

This is not the first time I've tried to make contact with the Customer service team!
l have not been contacted by any member of you're Company even with constant attempts by me to resolve the problems I've had with you for weeks!
I have basically been ignored and attempts to contact you direct has proved to be impossible !
You have previously sent e-mails with the full details of the problems I've suffered trying to deal with you're Company and in conclusion I would hope you will responsed in a customer friendly, and positive way!
I look forward to direct quick and curtious response from youreselves ?
Thank you Regards Pete Banks.

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NattiGrease
, US
Aug 18, 2018 11:43 am EDT

I am very effective battling the large corporations for the little guy. Email me nattijeff at mail dot com and we can get the pressure building.

S
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Sandi Albaugh
, US
Aug 18, 2018 6:22 am EDT

And did you hear back?

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D
10:15 pm EDT

Wish.com account information

Ever time I got to buy something it is asking me to provide a account information they say they need a bank statement i have been buying stuff before and this has never happened so will someone please tell me why I have to now I love buying stuff off of wish but don't know why they need a bank statement for me to purchase stuff off there web site I have never had to do that before there is a lot of stuff I want to buy but can't

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4:44 pm EDT
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Wish.com refund

my granddaughter used the wrong debt card for her order that she had cancelled her order when she notice she used the wrong debt card on august 3rd and she started all over with her debt card. so please let me know when I can expect my refund or I am going to call my financial bank and put a dispute against your company (this velma Brewster) and ( nita stone).

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1:41 pm EDT

Wish.com shipping and delivery

I have made quite a few purchases from Wish, like 27 purchases, and one has not been delivered on time. Another one only has one day to arrive, but since they usually arrive two weeks early than the date given, I now think it isn't coming either.
I have received quite a few of my orders, but not receiving even one package just isn't right. If you can't guarantee someone's stuff that they pay for, then you should not continue this business. If you order from here, keep in mind that some of your stuff might not come. It's pure BS and gambling with your mail pretty much. Very annoying!

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1:15 pm EDT
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Wish.com fake 925 jewelry

Hi I'm writing to let you know that I am angry the 925 Sterling silver necklaces and bracelets I bought from wish.com and either the whole chain is fake or part of it is fake meaning the clasps are real. The 925 jewelry that is make means it's real and it notalot of the jewelry I bought turned black, I am very upset, also some other thing bought are not real and some are. This is not right and I want someone to get back to me. My wish.com email account is [protected]@comcast .com and call me [protected] asap. Thank u

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A
8:57 am EDT

Wish.com meth pipes

OK as my son that is 12 looking for items for sale came to me and said mom what is this it says for men woman and children so he wanted to know what they were as a mother this completely [censored]ed mY head up for my child to even see this when he came to me and asked and I seen it all I could do is break down and cry to think that people have no respect at all to post a sale ad selling Meth pipes with the word children in the post I am in conpletle mental de-stress over this any mother that had her son come ask what this was cause u classified the word children in it would be highly pissed I can't let this go this is going to far now wish how would y'all feel if a 14 15 year old seen this not knowing anything about it and bought this from u guys y'all went to far with this ad and I will do my best to have ur company shut down this is ur called for anyone that has the nerve to do this is trash in my book now I have to explain to my son why I just broke down crying over a sale he showed me cause he thinks I'm mad at him for asking me what it was no I'm not mad at him in complete sick to my stomach and disgusted with the people that thought this was cool to post made it sound like it was a great product and when u say for men women and children it's like saying hey kids come get a Meth pipe it's OK we don't care cause we are cold hearted people that don't care what we sell it who we sell it to

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K
6:04 am EDT
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Wish.com 5b75083db07ca9282db524d7

Hi There, I have received emails from you stating that I have ordered the above. I did not order the dresses. I was thinking of ordering them and I even had them in my cart but I DID NOT, I REPEAT, I DID NOT PUT AN ORDER IN. How did you get my card number? You must have looked up an old order.

I have been very happy with the items I have brought from you to date. Why would you do this . As soon as I receive the order, I will return it and expect a refund of my money.

No happy,

Kamla Daya
I shall think twice about ordering any item from you in future

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Update by kamla Daya
Aug 17, 2018 6:07 am EDT

5b75083db07ca9282db524d7

Hi There, I have received emails from you stating that I have ordered the above. I did not order the dresses. I was thinking of ordering them and I even had them in my cart but I DID NOT, I REPEAT, I DID NOT PUT AN ORDER IN. How did you get my card number? You must have looked up an old order.

I have been very happy with the items I have brought from you to date. Why would you do this . As soon as I receive the order, I will return it and expect a refund of my money.

No happy,

Kamla Daya
I shall think twice about ordering any item from you in future

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A
6:01 am EDT

Wish.com invoice id: 5b749c843cd13f162e3a89e5

Hi there when I was browsing your website and came across the shoes I wanted to buy the price on the website was £12.00 + £6.00 shipping Total £18.00 so I clicked and added it to my shopping cart. after authorizing the payment I was surprised that the price charged to my bill was £18.00 + £6.00 shipping £26.00 in total. So therefore I was overcharged by £6.00. Can you please refund me the £6.00.

I thank you in anticipation
Abdul G Suleman

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S
3:18 pm EDT

Wish.com belt and ankle bracelet

Ordered my items a couple months ago. Got charged and never received my items. I'm about to take this company into legal matters for basically stealing. I'm not the only person who has apparently had this problem. And the customer support line won't let you connect to anyone. I would like to have my items or be reimbursed about them PROMPTLY. This is the worst website I've ever ordered anything from and I will NEVER visit this site again. I have already told everyone I know what has happened and to not order from these thieves. This app needs to be shut down before they have a lawsuit against them.

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10:31 am EDT
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Wish.com returns

I've done as you asked, , even sent the pictures of the dresses I need to return over 20 times, all you say is you'll get back with me and you never do! I've tried to call you over a month too, to no avail. tracking # LN40392278KR, and #LN604059277CN, #LN60399154CN. So today I'm returning them to One Sansome St, 40th FL, San Francisco CA 94104 because I've asked you over and over again for the return address with no avail. I don't know how your company doesn't care and says we'll get back to you? I've sent you so many emails and you keep telling me how to do it under support, which I've done over and over. I'm tired of asking for your return address.
Adrianne Branham, 2205 Tail Feather Ct., Lutz, FL [protected]
phone #[protected]

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K
3:39 pm EDT

Wish.com the delivery process

I really enjoy shopping on the wish site however I really can't understand why does it take a month or more for an item to be delivered and most of all the tracking package feature doesn't work right. That's kind of the reason why I don't like buying items off line cause you charge for shipping but take a long time to ship which leaves the item likely to be stolen out my mailbox!

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1:24 pm EDT
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Wish.com unethical business, no product shipped

First of all I would like to express how disappointed I am with your system, it seems like you did it on purpose. Why would you do such a thing erasing my order history, how am I suppose to give you all the requirements that you've been asking if it's already deleted!? How am I suppose to produce that? It was been over 3 months and I have not received my orders. You cant call and get answers I have called 3 different numbers several times each but it refers you to go on line text or e-mail you can talk to anyone and get results. I have answered Wish e-mails " did you get this product" I answered No and nothing done about it. Your company is a money grubbing scam, I will not use again. I want what I ordered, that's is why I ordered it. Wish company should be ashamed or at least the people there should be, I know the CEO is only worried about $$$$$ well you have my money and I have no product.

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TJ ButterBean
, US
Aug 19, 2018 5:47 am EDT

They draw it out in them stupid emails then BAM they hit you with refund time is up. THEY NEED TO BE SUED AND OUT OF BUSINESS!

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C
10:27 am EDT
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Wish.com unauthorized credit card!!!

I didn't order 2 of the same dresses in the same size your app took my money then offers credit to use on a site I don't WANT TO EVER ORDER FROM EVER AGAIN! How dare you guys not have an option to cancel with refunds or speak to someone LIVE! I'm going to my bank and cancelling my card and filing a formal complaint about this [censored]ed up company on top of everything else you want to deliver a dress I didn't order to me in September a month from now - are you CRAZY!? THIS COMPANY NEEDS TO SHUT DOWN!

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2:41 am EDT

Wish.com corduroy blue and grey jacket

I ordered this for someones birthday the beginning of June and it said it will be in South Africa on the 31st of July. The date then moved to the 6th of August and I'm still waiting. I contacted support on the 14th of august and clicked I received the item by mistake and now it shows it delivered but it hasn't. My pants that I ordered got delivered on the 11th of July in claremont and wish made no effort to transport it to brackenfell where I live. This is ridiculous.

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12:27 am EDT

Wish.com delivery

good day my orders extended delivery dates has past and i still have not received the orders some i need urgent as its for working purpouse. where is it traking nr uc115575848my
um400115070cn my daugter accedently pressed recieved
ug793250841cn
um419043998cn three items
um404331635cn
yt18167002101140198 two items
um406255835cn
um4047524645cn
my email [protected]@mtnloaded.co.za

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K
6:40 pm EDT

Wish.com an order

To Whom It May Concern:

I'm sending this complaint in regards to an order that I placed in July 2018. At first I was able to view my order through the Wish app but for some reason I've lost the viewing capability. I ordered earrings. I can not give any tracking information cause I've lost the information. I also thought that the order should of already arrived. The funds where/have doe been removed from my checking account. All I ask is for my order to sent to me.

Sincerely yours,
Katie Purdom

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M
6:17 pm EDT

Wish.com stole our money

Purchased an item for $15 and $45 was taken out of our Bank account. After trying to solve it through email with Wish support, we received nothing but pointless, time-wasting back and forth messages regarding a refund as they stole our money. Any link sent through email shows an error code - which makes it more dodgey on their end as theyre avoiding any chance to help or address this issue. It is highly illegal and unprofessional. Give us a refund or we will not be afraid to take matters further. You cannot just rob people of their money when you feel like it. We have been patient for days now but like I said havent received anything even remotely helpful from Wish Support. Their phone number is a robot that charhed me.for 2 minutes international as I am from Australia and did not help either. All social media sources are a robot as well. This is highly unprofessional for a "Business".
Not happy.

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TJ ButterBean
, US
Aug 19, 2018 5:41 am EDT

I went thru the same crap with them it went on for a good 3 months of all this back and forth email. I ordered about $135 worth of stuff from them. I NEVER RECIEVED ONE ITEM OR REFUND OR ANY KIND OF AMMENDS.they just kept saying the were looking into. It started when i was checking shipping I noticed wrong delivery address i did what it said to do and nothing. They said i put it in wrong. UMM no sorry my payment wouldnt have worked with wrong address. In the end 3 months later they said they couldnt issue a refund because the 2 wk refund time was long gone! I do believe they do it on purpose. So not only did they get my money they then got the items returned "supposedly" they were about to turn around and sell them again. THEY NEED TO BE CLOSED DOWN!

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P
3:48 pm EDT

Wish.com a flashlight

I ordered something, I never received it now you guys are saying I am out of luck because the refund window is closed! How am I being held accountable for you guys stealing from me? Thieves wish.com has the worst customer service I can't even get a real person from wish.com to talk to me I will NEVER order again this has happened too many times I will never recommend wish.com to anybody ever

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9:44 am EDT

Wish.com my order

i have made an order over 800$ of clothing and I never received anything and it has now been over 6 month … why is that ?!? thinking of suing wish ?!? I have been patient long enough … I want my money ! you cant even send my order ! I want my money ! I worked so hard for it … why do you rip people off ?!? what kind of workers do you have ?!? where is my money ? [protected]@hotmail.com my address is p.o box 84 J0M 1Y0 Umiujaq Quebec … [protected] my last four digit card number is 9350 … I expect something from wish ..

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Jennifer Crumpton
, US
Aug 14, 2018 5:29 pm EDT

I ordered an orange outfit o 8/9/18 and it was charged to my credit card for $9.00 but it only has a phone number that has been disconnected and no order number on it at all. I tried to call and the number does not work. PLEASE help me find this and why it is charged to my account.This is the first time I have shopped with you and would love for it to be a good experience but if this outfit cannot be found and there is no order number, then how can i track it and even know if I will receive it. I am very frustrated and upset that I have a charge on my card and do not know what it is and when it will arrive, even if it does and why is the number unreachable!PLEASE EXPLAIN!

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Phone number

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www.wish.com

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