Wishmy account is restricted

Over a week ago I was trying to make a purchase and it was processing but when i tried to buy something else and I couldn't. My account is restricted and I contacted wish support and provided everything they asked for-including a photo of my credit card-but nothing has changed. I can't buy anything else and I can't get a refund. I've emailed them several times and barely any response. The only response was automated messages that didn't give me anything. They said they could not unblock my account at this time, But they refuse to tell me why my account was restricted in the first place. I'd like to speak with a representative please, who is actually a person and not a recording, thanks. This has now happened to both me & my moms account. What the heck, wish?

Responses

  • Go
    God'sgotit Dec 16, 2018

    My account has been blocked as well. I sent a copy of my last purchase from both my PayPal account and from my bank. They were 2 different purchases therefore 2 different payments. That was over 3 days ago and I have yet to receive a response. So far, most of my items have been processed and shipped. There's a few that items, however, that have been refund due to the block. I have emailed them but to no avail. I can't even write a review or send a complaint about another item because of the block. ☹

    0 Votes
  • Ad
    Addy66 Dec 12, 2018

    Have blocked my account and taken money. Cant contact anyome

    0 Votes
  • Al
    Aly98 Nov 29, 2018
    This comment was posted by
    a verified customer
    Verified customer

    For some reason I got restricted yesterday the 28th of Nov after having just placed an order on the 27th with no problem. I was prompted to update my payment information and then when that didn't work to submit a screenshot of my bank statement balance with a recent wish purchase shown on it. So I used my credit card statement and blanked out everything except the wish charges on it. The only information on the statement is information like your name and the last 4digits of your card number which wish already has on record. As of this morning the 29th I already received an email back from them telling me they reopened my account and within minutes I went in and ordered what I had been trying to the day before. However, by how the email was typed it was clearly automated. And it was not specified what the reason for the account becoming restricted was.

    1 Votes
  • Bb
    BBBrian Jun 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have been restricted since August 2017 and I can only guess it was because a seller I had bought from numerous times decided to cancel several orders totaling about $500. I was then restricted and everyday got a different Indian name answering my question as to why? Never once did I get a coherent answer. Now I find all of you here with the same problems and it seems nobody has ever reversed this.

    0 Votes
  • La
    Lanethemane Mar 23, 2018

    I used to shop with wish probably once a week I would buy something from wish I placed a $260 order they said they refunded it but they kept my money I had to get my bank involved and then I finally got my money back and they restricted my account and I can't buy anything now I use to shop with wish for years

    0 Votes
  • So
    Sonya Senkowsky Jan 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    It's very unfortunate that Wish has this glitch that they will not fix--especially as it seems to target some of their biggest (former) fans.

    0 Votes
  • Fa
    Farrah Lazaar Nov 19, 2017
    This comment was posted by
    a verified customer
    Verified customer

    OMG I JUST BOUGHT 60$ PRODUCTS AND THEY RESTRECTED ME ARE THEY SENDING MY PRODUCTS ? LIKE WHAT THE F !

    2 Votes
  • Pa
    Pamela Palma Oct 30, 2017
    This comment was posted by
    a verified customer
    Verified customer

    My account is restricted as well and it's the first time that I buy on wish. I ordered some items and have emailed them about the situation but I have got no response.

    0 Votes
  • In
    Inmypearl Aug 26, 2017

    I've made two accounts and both of them has restricted!!:/ i live in Jordan and I ordered items that can be delivered to Jordan, I dont know what are they trying to do!! I emailed them but no response :/!! Thank God that my first try on the first account has been refunded, the second account rejected the order immediately without paying step and then I found out it's restricted too, am hopeless really );

    0 Votes
  • Ch
    Christine Thompson Aug 02, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Can you pleasesend my order

    0 Votes
  • Kc
    Kc kel Jul 09, 2017
    This comment was posted by
    a verified customer
    Verified customer

    My account has been restricted also ?
    What is going on ??

    0 Votes
  • Di
    Diana Soares Jun 29, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I have had the same issue...luckily all my items had been delivered before hand.
    It seems no matter how many times you try to get an explanation, you end up with the exact same email all the time.
    Calling the support number also doesn't work as this is all automated also. So annoyed. I don't think you can solve the issue, I honestly think it is all run by a computer that generates all this information out to us!!!
    As much as I liked Wish, I have also shopped with Ali-Express for over 5 years now and they have the exact same products as Wish does (may be a tad bit different in pricing, but I rather pay the difference and not get kicked off for no apparent reason.), and have always been very satisfied with product and service. Hope this helps guys!!!
    Thanks.

    1 Votes
  • Ja
    James Elis Jun 26, 2017
    This comment was posted by
    a verified customer
    Verified customer

    We have the same issue. But problem is, that we have still tons of products, that is on the way. And many products didn't come and we cannot contact support and nothing else. Still automated message and nothing happened.
    Please does somebody know, how to solve this issue?
    Thank you

    0 Votes
  • An
    Angel Li Apr 20, 2017
    This comment was posted by
    a verified customer
    Verified customer

    What's the outcome? Any update?

    1 Votes
  • Ba
    Bailey Boysel Dec 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My account was restricted about 2 months ago, my boyfriend had an account as well and he was kicked off a day after my account and we assumed it was because we have the same address? Anyways, he just received j. The mail via first class mail and actual thank you letter and a tshirt for being one of their top shoppers and he hasn't been able to buy anything for about 2 months either! We've spent countless hours trying to figure out what's going on and email after generic email we have gotten no where, we live close to Sanfransisco and figure we will drive to their headquarters and put up a fight because it bs that they do this and have no explanation!

    0 Votes
  • So
    Sonya Senkowsky Jan 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Bailey Boysel This is absolutely bizarre. Did you ever find out? I suspect it is something that merchants activate when they get angry with you for a return that ruined their reputation. Had you just returned something, by any chance?

    0 Votes
  • So
    Sonya Senkowsky Jan 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Sonya Senkowsky Hmmm, just managed to contact a merchant (after a little research), and all seems on the up and up on their end. So now I think I agree with Diana Soares below, who suggests it's all automated.

    0 Votes

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