Wish.compayment issue

A
This review was posted by
a verified customer
Verified customer
Review updated:

I am trying to purchase items on the site, when I go to check out, it is asking for a copy of my bank statement showing a previous purchase. This is my first time purchasing anything so I can not supply this. It will not let me check out.
I tried to go to the contact us tab and was requested to re sign in with my user name and password (This is while I was logged into the site) when I filled in the details, it advised that the details are not correct, however I was logged into the site at that time using the same user name and password.
First time user, not a good start but I have heard positive things about this site and will put this down to tech issues. Could some one from wish please contact me @ ali.[protected]@clubassist.com.au

Responses

  • Yn
    Ynnep Jul 31, 2017

    Trying to place order...

    6 Votes
  • De
    Debbie Arruda Sep 28, 2017
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    @Ynnep that is not my credit card and that is not my name my name is Debbie Arruda

    3 Votes
  • De
    debbiesalazar Oct 04, 2018

    @Ynnep I have money on my card I received SSI in my money go direct deposit in to my card I do have money in my card that end 0533 please send me me my order check my card please

    -1 Votes
  • Sh
    Sheila Dorsey Oct 19, 2018
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    a verified customer
    Verified customer

    @Ynnep My account has been frozen for no reason

    11 Votes
  • Te
    Terema Oct 28, 2018

    @Ynnep Trying pay the order i have on wishlist

    10 Votes
  • Ti
    Tina wheatley Oct 30, 2018
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    @Terema I am trying to place an order

    9 Votes
  • Br
    BRjr Nov 04, 2018

    @debbiesalazar Set up a PayPal account never use your credit card the sourcing you possibly do it's not hard you should never buy anything without using PayPal I don't know how many times I have to tell people that

    4 Votes
  • Br
    BRjr Nov 04, 2018

    @BRjr You're asking questions on the wrong page you need to be asking these questions on the wish page not the complaint board this is a public page where everyone can see your information

    1 Votes
  • Ge
    Georgeta Tanase Nov 10, 2018
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    @Tina wheatley Indeed sa plates o commands dar imi spune ca e o problema cu contul meu arunci ce e de facut????

    -2 Votes
  • Ju
    june ogden Dec 03, 2018
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    Verified customer

    @Terema I have dealt with wish for a very long time and had no problems till this last order and cannot pay for it I have sent you a photo of my previous payments as asked for but still cant get any satisfaction if you don't want my bus iness at least say that instead of messing me about june ogden

    10 Votes
  • Ri
    Ricky Barrow Dec 09, 2018
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    @Ynnep I have order from wish a lot of times.what is the problem [email protected]

    0 Votes
  • Su
    Suze aristide-bonheur Dec 27, 2018

    @Ynnep I can not check out. I have no statement to show. What can I do?

    12 Votes
  • Ch
    Chillerfour Jan 31, 2019
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    a verified customer
    Verified customer

    @Ynnep Trying to place an order can’t pay it’s says problem with accounts

    22 Votes
  • Ed
    Edwardclenaghan Feb 18, 2019

    @Chillerfour Directions please to solve thisproblem

    2 Votes
  • Us
    user1999478 Mar 31, 2019

    @Debbie Arruda my card is not at the bank it is a emerald card themastercard

    0 Votes
  • La
    Larry E. Brown Apr 17, 2019

    @Chillerfour My Email Address is [email protected] this is my email.

    0 Votes
  • Re
    Reginald Johnson Apr 23, 2019
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    Verified customer

    @Tina wheatley Place my order

    1 Votes
  • Po
    Polowa Jul 23, 2019

    @Terema I went through the same situation long time ago and still nowadays ... if I persisted to get what was in cart I would not get it, because this funny American was people "decided to keep my old debit card details and do not accept the new ones so I'm not able to proceed to the purchase or place a new one...

    0 Votes
  • Tr
    Tracy Greer Aug 05, 2019
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    Verified customer

    @Tina wheatley I’m trying to place an order and it keeps telling me payment issue

    2 Votes
  • Ch
    Cheikh tidiane Sow Sep 12, 2019

    @Terema I try to pay and it can go

    1 Votes
  • Ca
    Carl Russell Sep 30, 2019
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    Verified customer

    @Sheila Dorsey Why and what can we do about it

    0 Votes
  • Ki
    Kira Eleison Pettet Nov 19, 2019
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    Verified customer

    @BRjr I still have problems! I get charged for 2 orders for same thing! they won't even tell me what to do! they even blocked me from being able to get their replies!

    0 Votes
  • Gl
    Gloria Smith21 Dec 04, 2019
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    @Ynnep Want take my Debit card

    0 Votes
  • Iv
    ivan&star Jan 17, 2020
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    a verified customer
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    @Tracy Greer im having this problem how were you able to.fix ot

    0 Votes
  • Os
    Osman cört Feb 09, 2020
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    @Tracy Greer Evet

    0 Votes
  • Yn
    Ynnep Jul 31, 2017

    Trying to make a purchase...

    -3 Votes
  • Ma
    María del Rosario Oct 09, 2018

    @Ynnep No me deja hacer ninguna compra por que si tengo dinero de reembolsos y necesito ya sea mi dinero o mi producto

    3 Votes
  • Yn
    Ynnep Jul 31, 2017

    Trying to make purchase...

    5 Votes
  • De
    Debbie Arruda Sep 28, 2017
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    @Ynnep wish ask me to take a picture of the last 4 numbers on my new card number so I did and it has been over 3 days and they still won't let me buy on the new credit card

    2 Votes
  • De
    Debbie Arruda Sep 28, 2017
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    @Debbie Arruda why won't you take my new credit card so I can get the things I ordered so no one can take it out of my cart they already took one out

    -1 Votes
  • De
    Debbie Arruda Sep 28, 2017
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    @Debbie Arruda is anyone going to answer me

    1 Votes
  • De
    Debbie Arruda Sep 28, 2017
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    @Debbie Arruda even tho I want my order if I don't receive a answer I will cancel my order and never buy from wish again

    6 Votes
  • De
    Debbie Arruda Sep 28, 2017
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    @Debbie Arruda my card number is 5178058483908961

    -4 Votes
  • De
    Debbie Arruda Sep 28, 2017
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    @Debbie Arruda and if anyone gets my number and charge anything on it you will here from me

    3 Votes
  • Go
    Gordon Kauffman Feb 26, 2018

    @Debbie Arruda I still haven't received any reply back from you. It is a shame. How do i get my statist back with you?

    0 Votes
  • Se
    Sean Bee Sep 27, 2018
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    a verified customer
    Verified customer

    @Debbie Arruda “guarantee worth nothing”
    9/27/18
    We have your back! you never have to worry when you shop on geek. this is their guarantee. when they don't deliver or the item is defective they do give you a refund.
    However if they are inefficient as they are and they make too many mistakes resulting in too many refunds - their guarantee is worth nothing. they block your access to report problems and say:
    "your account has been flagged for excessive refunds"... "we routinely audit accounts"... they block you..."once your account is determined to be back in good standing, you will be able to contact customer support." good standing - how do you get that I asked?...
    ... "by continuing to purchase on wish and not requesting excessive refunds"...
    So there it is - they make mistakes and if they make too many you got to keep on buying without complaining and they will eventually let you back in and tell you -...,,, "we have your back! you never have to worry when you shop on geek...
    Be warned... check your own back and save your money - there are other great deals out there.
    By the way I tried to say this on their facebook site but they would not publish my post - I wonder why?

    Pass this to all your friends and ask them to pass it on too. let's fix the thieves

    5 Votes
  • Sh
    Sheila Dorsey Oct 19, 2018
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    a verified customer
    Verified customer

    @Debbie Arruda Yep I've used 3 cards I have orders processed and money taken from my card I have received 1item I would LOVE a phone number or I'm contacting the better business bureau how about you?

    2 Votes
  • Br
    BRjr Nov 04, 2018

    @Debbie Arruda Set up a PayPal account never use your credit card I'm telling you this tell everybody you know set up a PayPal account do not buy anything online unless you use PayPal if you can't use PayPal go buy a prepaid credit card from the store where you can add money to it and then you purchase with that so no one has access to your money that is the only way to shop online unless you want your money stolen passes along to all your friends and everybody you know PayPal account

    1 Votes
  • Br
    BRjr Nov 04, 2018

    @Debbie Arruda Why are you putting your car. Hope for the general public to see

    0 Votes
  • Br
    BRjr Nov 04, 2018

    @Debbie Arruda If it's still active right no money left on it now because the whole world can see it

    2 Votes
  • Ab
    Šaban Miftari Dec 14, 2018
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    Verified customer

    @Sean Bee How long does it last the account flagged, before when you are back?

    1 Votes
  • Pa
    Pauline69 Jan 01, 2019

    @Debbie Arruda This is the complaint page not the wish page

    0 Votes
  • Pa
    Pauline69 Jan 01, 2019

    @Pauline69 So they aren't going to get back to you

    1 Votes
  • Rs
    R sowash Apr 18, 2019

    @Sheila Dorsey Sounds good to me, what a bunch of bullshit!

    0 Votes
  • Mo
    mordor Apr 22, 2019

    @Ynnep made purchase never arrived

    0 Votes
  • Re
    Reginald Johnson Apr 23, 2019
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    Verified customer

    @Ynnep Cufflinks purchase

    -1 Votes
  • Cy
    cynthiacampanale Jun 05, 2019

    @Sean Bee I too have had a very negative experience and my grandson’s Birthday gift is now not going to be received in time for his birthday 6/8. They charged my card and put the funds on hold starting demanding bank statements, personal photo and identification which they have no rights too.
    I cancelled the order which was nearly impossible to do with no live person to speak with . Emails and a huge runaround. I demanded my monies refunded and pointed out all the complaints about wish on pissed consumer and to the better business bureau. They need their website removed since they seem to be a scam and nearly a fraud with placing the orders on so called review . While this is going on monies withheld, items not shipped and the nightmare begins.
    I ordered one item luckily at eBay for my other grandson and while I am waiting for my card to be refunded from Wish, eBay order has been shipped and will arrive by UPS in time for my youngest grandchild but not for my other grandson. I made the mistake of thinking if the company is on the internet it must be reputable and honor all orders and ship out the products.

    0 Votes
  • Yn
    Ynnep Jul 31, 2017

    Purchase

    1 Votes
  • Yn
    Ynnep Jul 31, 2017

    Help...

    -2 Votes
  • Go
    Gordon Kauffman Feb 26, 2018

    @Ynnep Please turn my ability to use Wish. I hate i can't order my orders from you. Please change this for me. Thank you, Gordon

    0 Votes
  • Jeanettebuxton Jul 05, 2018
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    @Gordon Kauffman Let me know if you hear from somebody. I have the same problem

    2 Votes
  • Sh
    Sheila Dorsey Oct 19, 2018
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    a verified customer
    Verified customer

    @Jeanettebuxton Me 2 accounts frozen

    0 Votes
  • Ya
    Yadira B Blankinship Aug 24, 2017
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    a verified customer
    Verified customer

    On July I was visiting my family in Panama Rep. Of Panama. I heard about Wish products and their low prices. I place an order of $297.00. It was confirmed and later refund my order because chase visa decline my order. This never happen to me in any of my cards and I have excellent credit history. When I came back to my home in Georgia, called the Visa Card customer Service. They said it was just for security due to maybe someone was using my card out of the USA but was no problem, and I can charge in my card again with no problem. I tried to place my order with Wish but since that decline I have trie everything and can't place my order. I charge my next order with another credit card and still can't get my approval. Can you explain to me what's wrong? If not, I will stop my orders.

    3 Votes
  • Zi
    Ziu Sep 06, 2017

    Hi, I always order my items from wish, i received them im happy with it, then i order mobile phones for my partner & my kids with other items and they refund my money back. I make another order last 3 months untill now, but when i slide the button it says "slide to pay" its not working it says click on the Contact Support so we can help you. Please i need to sort out what happen on my payment card.

    -1 Votes
  • Ki
    Kit cat Sep 14, 2017

    I am also a first time user and had all of my orders refunded. How can I show a statement when I have never ordered from Wish before? Would love for someone to contact me and figure this out!

    3 Votes
  • Am
    Amanda Maria Gilbert Dec 06, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Kit cat I'm having problems with wish I can't pay for items in my basket because it's asking me to send a picture of my bank statement, but I don't have paper statements with proof of payment for items paid from them.

    2 Votes
  • By
    Byron L. Peters May 03, 2018

    @Amanda Maria Gilbert Please use added caution when making credit card purchases from a company overseas. As well as a company that has no customer service representatives to call and discuss a concern you might have with billing, or product, or status of an order.
    I've had nothing but par professional assistance from Wish reps in helping me with an order or an issue with purchasing an item.
    They're to be called by their stage names void of you ever finding out who is responsible for their promises, or garantees, or refunds... Complete lies and misleading information and statents that cannot be 100% confirmed or legitimized.
    I can go on and on and on about the pros and cons of shopping on line.
    I'm not making but a chosen few purchases from Wish that I know if something goes wrong I will recover my losses eventually and I hold no hope in Wish practicing what they preach. "We got your back"! That's a WISH motto.

    2 Votes
  • Ja
    Janet Adams Oct 10, 2017
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    a verified customer
    Verified customer

    trying to buy some stuff and it won't let me check out ?? can you fix this problem ? how can I check out ? thank you [email protected]

    2 Votes
  • Sn
    Sneed4real Oct 28, 2017

    Hi i to I'm new to buying off wish about three months ago I order about $150 worth of stuff in it would not accept my debit card which had the money on it so I kept trying but it kept on asking me to provide a bank statement which I didn't have but I did have a purchase come off my card that they later refunded me back for I keep getting the same treatment every time I use it wish that is the first they sent me a free phone case but wouldn't place my order like today it sent me to some redirect options

    2 Votes
  • Tr
    tracey rose Nov 12, 2017

    did anyone get answers from wish as ive been trying to buy stuff from them for ages

    3 Votes
  • Lo
    Lorraine Gallagher Diering Nov 15, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I bought five fingerling monkeys from wish September 10, 2017. your company took my 77.00, yet I never received my order. I feel like this is a scam . will never buy from wish again, also told everyone I know never to buy anything from your company. you stole from me. also I notified my credit card company of this transaction .

    1 Votes
  • Ad
    [email protected] Dec 01, 2017

    I have bewn buying on wish suddenly i was told to send my email and my last purchase on wish i tried to do it.it will show transaction successful and that they'll get back to me after 3 working days.it's months now they haven't gotten back to me.if they don't want me to be patronizing them they should send me an email.

    6 Votes
  • Mu
    mummylondon Dec 14, 2017
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    a verified customer
    Verified customer

    Please, I couldn't make a payment .It always says opps something went wrong with my account, I should visit www.wish payment ..., I have no idea of what went wrong.

    7 Votes
  • Sh
    [email protected] Jan 17, 2018

    the card i was using was prepaid which expired, therefor i have decided to use my visa which is causing a problem. check my history and u will see my last order was in april 2016

    -3 Votes
  • Ba
    Banita Knight Jan 26, 2018

    I am trying to make a purchase wish is not accepting my payment this have been going on for a year. Please help

    1 Votes
  • Ch
    Christinalovesglenn Jan 31, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I'm trying to make my 1st purchase and its telling me to send a picture with my bank statement with a previous purchase. I have never purchased anything before. Very frustrating. What do I need to do? My e-mail is [email protected]

    -1 Votes
  • Ch
    Christinalovesglenn Jan 31, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I'm trying to make a purchase and it tells me u need a picture of my bank statement with a picture of a previous purchase. But I have never purchased anything before. How can I get this problem fixed?

    2 Votes
  • Pr
    Prince58 Feb 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi I to are having problems with wish asking for bank statement has anyone one been able to contact them or have any answers thanks

    1 Votes
  • Mi
    Michaeldreed72 Nov 20, 2018

    @Prince58 They don't answer I am unistalling wish and just gonna buy from top hatter

    1 Votes
  • Su
    Sunshine8771 Apr 06, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am having the same problem trying to purchase items on wish.com the thing won't let me pay with my debit/credit card. Then it said my address was incorrect, then it asked for a bank statement when this was my first time every joining to purchase items. Has anyone got information on help for this? Or a fix yet? Is this site fraudulent or scam? I see so many good reviews but yet so many bad ones too. This is ridiculous!!!

    0 Votes
  • Ph
    Phatgyrl Apr 07, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am having a problem. I did the 30 thing, but had to change cards because if fraud and wish was unable to take the payment, but when I tried to put in the new card infoit was sending me to a different screen that was asking me to send a picture of the payment but I can't send a picture because a payment was not taking out. Can u help me to update my credit card info.

    0 Votes
  • Cl
    Classiane Apr 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Quero cancelar omeu paypal

    1 Votes
  • Gr
    Grace kitantu Apr 13, 2018

    Trying to make a purchase

    1 Votes
  • Ma
    Mariam Dolley Apr 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I tried to make a purchase on wish but it never allowed me .I don't know why and is not my first time ordering items.can some one please help me so my purchase can go through.

    0 Votes
  • Ma
    Mariam Dolley Apr 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I tried to make a purchase at wish four different times but yet it keep on rejecting my debit card and ask me to speak with wish customers service support for details.can someone please help me with my purchase.

    0 Votes
  • Al
    Alejandra Virginia Acosta May 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Compré varios productos con mi tarjeta de débito pero ahora no me permite hacerlo

    0 Votes
  • Ed
    Eder llanos May 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hello when i want to Pay my order it Say it have problem with my card payment i don't know what happen ..please i need help..

    0 Votes
  • Fa
    Faisal alam May 24, 2018

    How can I buy order when I made a payments he say there is some issues with wish.com to resolve this problem go to site http.www.wish.com
    Payment issue so how can I buy product tell me now plz

    2 Votes
  • Mu
    Musa kanu May 31, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have made an order and i try to checkout but i can not make a payment they usually refered me to this site that is why i decide to write you for help

    1 Votes
  • Na
    nancy rundberg Jun 15, 2018

    I am trying to buy from you. won't go thru. says it wants a copy of my bank statement. you have my credit card number. isn't this enough. I love your products and have 3 items on hold. please take care of this problem
    Call me NANCY 619 298 2846 OR [email protected]

    0 Votes
  • Na
    nancy rundberg Jun 15, 2018

    trying to buy from you. says its wants a copy of my bank statement. I used my credit card that if good.
    PLEASE CALL ME 619 208 2846 OR [email protected]

    0 Votes
  • Bo
    Boris Ernesto Rodriguez Jun 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Pues lo mismo no e podido hacer la compra con mi targeta me pide foto pero es mi primera compra que ago?

    0 Votes
  • Jo
    Joan McCarter Jun 18, 2018

    Why Wont You Let Me ORDER From Wish You Say That There Is Something Wrong With My Account So Help Me

    0 Votes
  • Jo
    Joan McCarter Jun 18, 2018

    Dont Have A Code

    0 Votes
  • Ar
    Arun Charar Jul 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My sbi global card is not accepting to payment

    0 Votes
  • Pr
    Pricy Bae Jul 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have been trying to buy an item but it keep saying sorry we currently cannot processes ur order, why is it like that

    1 Votes
  • Gi
    gillian comrie Jul 31, 2018

    trying to buy from wish saying something went wrong with user account please advise how to rectifiy post code g672af

    0 Votes
  • Je
    Jewel Rowe Aug 24, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have funds in my account but am being directed to this site. I also am waiting for a previous order which was processed on the 25/7 for $26.80. This was 4 different jewellery items with doubles on two of them. Can you tell me approx delivery time also? Thankyou.

    0 Votes
  • Tr
    Tracy Lawson Sep 01, 2018

    I have had nothing but trouble with this company called wish.com ... I will not ever order from here again. They have charged me for items I have never ordered then they were rejecting my card and I can't get anyone to reply to my emails. I should have known better not to shop with anyone you can't personally speak with. I'm finished with this company.

    0 Votes
  • Sa
    Sanjeev Sharma Sep 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    HI . I'm Sanjeev Sharma . Problem in shopping . Please you fix the problem . Thank you

    0 Votes

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