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missing food and rude customer service
I ordered food online from DoorDash from wing stop . I placed my order and was told it would arrive in apx 35 minutes . An hour later it arrives and half of my food was missing . I have ordered from wing stop a million times and this time was told that my combo didn't come with fries even through I selected fries and the online menu says it does . It gave me veggies .I was also missing my ranch and blue cheese and rolls not to mention the wings were the smallest things I've ever seen . Not 26 dollars worth of food. I called and asked for a refund and after an hour and a half and a hungry husband who decided to go ahead and eat what he got was told I had to come up there and bring all the food back . When I informed the manager that my husband ate what he had she said to me well ok then bye and hung up without offering to make things right . I told her I would be obtaining a refund from my bank . Will never order here again
manager conducting interview
To Whom It May Concern, I recently had an interview with Wingstop and the hiring manager was nice, but did not want to shake my hand because the manager had the flu. However, I found it a bit rude . If she was concerned about not getting other people sick, then why wasn't the hiring manager not wearing a mask? Why was the hiring manager sitting close to...
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My coworker did a wing order online somehow the cc payment went to the wrong location. She called the location and explain what happened in error, and ask if they could charge back my cc card or call the correct store and see if they could just make the ordered since it has been paid. The assistance manager said the cc card would be billed back within 3-5 business days and that she would contact her manager and see if the other store can prepare those wings. I called the store 8215659464 and spoke to Kerry and said my cc card being billed back within 3-5 business days is Unacceptable! since it was done within 10min she said she contacted her manager and he said the money will be back on my card by the end of business day today, so I said so your not willing to call the other store since the wings are paid so that I can have lunch! she said No since it will be back on your card. I said okay and thank you for your customer service of 15$ wing and treating this like it Steak! I told her I will Not be patron wing stop and that my card had better be back with the 15$ that I was charged since I want have lunch, and that if it is not I will go further in my complaint and social media
8 piece wing combo which includes 8 wings, seasoned fries and 20 oz sweet tea.
My name is Donna Mitchell and my phonr number is [protected]. On Saturday October 5th I ordered through door dash. I am from Conyers, Ga and working as a nurse assistant with a patient in Summit New Jersey. I was not able to leave my job and my patient so I placed my order from the Wingstop at 1680 US 22 07069. It was delivered through door dash. I was very...
food
Today I purchase Wingstop on 116th Marshfield Plaza Chicago, Illinois. The wings were oddly tiny and rotten. The chicken had rot and it didnt taste good. The food has completely changed since the first opening. The wings were nasty and the fries were all cold. No seasoning is ever put on the fries anymore. I'd rather go where wings are normal size. Later...
service
On Friday afternoon at 5:32pm I was in the wing stop in North Augusta. The young lady with glasses, brown hair, and wearing a black jacket, in the back said, "Andrew what the F***!" He said, " what?" She said, "I need the tea, I'm not with this [censored]!" Mind you that same young man, along with another young man looked as if they were just clocking in at this time. Few minutes later, same young lady comes to the register against the wall and says, "No you get off at 8pm so you can just go back there!" Now that was a older man she was disrespectful too. On top of that, she shouldn't be speaking to anyone like that in the work place. It's very unprofessional and rude to treat people like that in front of guests, and expect them to work with a smile on there face while they are being treated that way. I will not go back into this wing stop, due to her actions.
service
The general manager at this location is very rude and unprofessional, she came from outside smoking a cigarette fixing my food and she refused to wash her hands. She told me that she wasn't touching the food and she said she didn't care if I reported her or not. I think that it is very unsanitary for workers to not washing their hands. This is my last time coming to this location.
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I was very displeased with employee johnathon, very disrespectful and I will never patronize this location again. I asked employee for fresh fries because they were cold by the time I came to pick up my order. I was maybe 3 minutes out from my pick up, when I asked for new fries he told me no and argued with me and yelled at me in front of other customer...
Read full review of Wingstoproach crawling on counter
I was in this store on 09/28/19 at 11:45 pm to pick up a order.my bag was place on the counter by Ashanti the cashier .That's when a Roach crawl pass my bag on the counter. I was like really a Roach..but what upset me was the remark that come out Ashanti mouth as I walk away she went back to her coworkers And "stated that HOE was scared when she saw the...
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Everytine we come here it doesn't matter if its during the week or the weekend the service is slow. It took 1 hour to get a small ordered wings and fries. There is never ice, I had to ask for napkins and straws and our sides were missing. I asked before I ordered how long they said 20 minutes. While waiting 3 families asked for a refund and they said no...
customer service
When I walked up to the counter after waiting to the side for my food, numerous people walked up ahead of us once I got to the front I asked was my order ready a young girl named joceline walked up and said yes your order is ready we called your name hella [censored]ing times. She was very rude and this definitely was a horrible experience being that I eat at multiple wingstops all over.
Read full review of Wingstoppoor customers service the manager's are very rude they treated me very rude my order was messed up when I went to wingstop today
I went to wingstop today and My food was not correct when they gave me My food they was acting very rude to me The manager's was very rude to me and the assistant manager was very rude to me I placed My order it was Wrong the first time and the Manager lady her name was rashadea and she was acting very rude to me and being very ugly to me I went to wingstop...
Read full review of Wingstopquality of chicken
My name is Darnetta Cohen on Friday, 30 August 2019, I ordered 15pcs whole wing special w/large fries, 6 rolls, ranch and cheese sauce online from the Wingstop location at 4812 Dixie Hwy, Louisville, KY 40216 (502) 409-6000; store 608. I live nearly an hour away in Elizabethtown, KY. When I got there, food was ready, but when I checked, my fries were very...
my order was wrong
I always com to this location to get wings the manager is always rude theres been a couple times she messed up my order i said all drums and got drums and flats gave me ranch instead of bleu cheese when it said bleu cheese on the receipt after i went in and told her she made a big issue and said its just sauce no cause it says a certain sauce on the receipt...
Read full review of Wingstopservice/ violation
On July 31, 2019 approximately at 8:10 pm, I went to purchases some wings at the Iverson Mall location for the first time. As I proceed to purchase my food of wings/ french fries and drink, I was just observing the variety of chicken from the menu list. After 8:45 pm had passed I started to inquired about my food with the cashier there she stated it wa...
Read full review of Wingstopemployee actions
Three weeks ago I registered a complaint with your customer service and I have yet to receive a return call regarding unacceptable visit to your Bear Delaware franchise. This was in front of my Daughter.
Attached is a small sample of the events, tell me what is the issue with this
I will expect aga expect a return contact from someone in your management.
my order was a totally wrong
I ordered a 50pc party pack. Flavor was suppose to be mild. We were very disapointed. The wings were extremly hot. So hot the children could eat them. We did find out till we were 120 miles down the road. I would like to be compensated back for what I spent. 57.36 My name is Terry Douglas [protected] Email: [protected]@gmail.com I called the store in Gainsville Fl And was told wait till Next time.
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Ordered 15 piece and paid for them. Only received 10 piece. Had already battled the commute home for 30 minutes. Cashier asked me what did I want him to do. I asked to speak to manager. Manager said I could come back or they could give me five free wings next time I am in. I don't understand how wings I have already paid for and not received were considered...
customer service
I attempted to phone in my order for pick up around 5pm on 7/20 at the store on Bascom
I called 4 times and each time someone would lick up and hang up the phone the 5th time I called I was in the store and didn't hear the phone ring. It was off the hook as you can see in the picture I took. When I asked the Indian woman in charge if she took the phone off the hook she told me yes. She went on to say it is very busy with people waiting and asked me if I wanted to wait for 30 minutes. I asked for the managers name and she laughed and said Sai.
What horrible customer service.
I phoned in my order to the Coleman store and picked it up there.
my food
I Ordered tenders wet, and they provided me with a pool of sauce with 3 tenders, and a fresh order of fries seasoned to death. I didn't complain about how disgusting my tenders looked I just put them in a separate paper bowl. They gave me another order of fries (I asked for less seasoning, and they gave me a fresh batch with no seasoning) I just asked for a...
Overview of Wingstop complaint handling
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Wingstop contacts
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Wingstop phone numbers+1 (877) 411-9464+1 (877) 411-9464Click up if you have successfully reached Wingstop by calling +1 (877) 411-9464 phone number 0 0 users reported that they have successfully reached Wingstop by calling +1 (877) 411-9464 phone number Click up if you have UNsuccessfully reached Wingstop by calling +1 (877) 411-9464 phone number 0 0 users reported that they have UNsuccessfully reached Wingstop by calling +1 (877) 411-9464 phone number
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Wingstop emailssupport@wingstop.com100%Confidence score: 100%Supportsocial@wingstop.com98%Confidence score: 98%communication
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Wingstop address5501 LBJ Freeway, 5th Floor, Dallas, Texas, 75240, United States
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Wingstop social media
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