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Resolved
Windstreamsevice loss during the rain

everytime that it rains we've lost internet connection or it gives us about a few minutes of service every twenty minutes or so. Recently it's gotten so bad that we've lost internet service and the phone all together during the rain storm. Obviously it's something to do with the connection outside of the house, but the tech told us that it wasn't when he came to our house when it wasn't raining. I plan to demand help with our service but we shouldn't have to demand it four times.

Responses

  • Mw
    mwgray Nov 24, 2009

    Next time it rains have your tech use an ohm meeter and look for shorts, crosses, or grounds. Each can effect connectivity and dial tone. Check you phone for a hum, static, crackling and popping and let him/her know what is going on. The problem likely dried up before he got there so call as soon as possible when the trouble returns. It may take a couple of visits but continue to call until it's fixed.

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