Resolved Windstream / DSL Internet — keep passing the problem from 1 person to another
We have reported our internet/dsl problems everyday for a week and half. They keep passing the problem from 1 person to the other person, each one saying it is fixed. We have had a new router, new modeum and finally they sent a tech out on Wednesday, feb. 25. He replaced a line. Well it is out again, on Friday Feb. 27th @ 2:18pm. We are a business and CAN NOT operate without the internet. I have lost repeated business, my employees are frustrated, I am frustrated and our customers are too. By the way, did I say we are a insurance company? When we can't service them they leave and go across the street to someone who can! Can I afford to lose business in this day and time? NO. We were with a local internet provider before and never had a problem with them. They teamed up with Valor/ Windstream and asked us to go to Windstream. BAD MISTAKE, I DID NOT WANT TO DO IT. WHAT I FIGURED WOULD HAPPEN, DID. There is no competition for Windstream so they could care less if they fix a problem or not. IF YOU DON'T HAVE TO USE THEM DON'T. THEY DO NOT CARE!!!
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